This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Highfield care home has many parking spots in front of the home with an overflow should they be required.
Barchester Highfield Care Home has a Review Score of 9.9 (9.892) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Highfield Care Home has 13 reviews.
Review from D D (Granddaughter of Resident) published on 3 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, On behalf of Highfield at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Value for Money
Review from D S (Son of Resident) published on 27 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Luke Owens, General Manager at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Mike C (Son of Resident) published on 14 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Owens, General Manager at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Value for Money
Review from Caroline H (Daughter of Resident) published on 20 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, On behalf of Highfield Care Home at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Alison M (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Luke Owens, General Manager at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and the team - we are so pleased your dad has settled at Highfield - I will pass on this feedback to the team here.
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Review from P N (Resident) published on 2 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, On behalf of Highfield at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from H P (Husband of Resident) published on 12 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, On behalf of Highfield Care Home at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Niece of Resident) published on 2 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, On behalf of Highfield at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C M (Daughter of Resident) published on 9 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ruth Hardy, Home Services Advisor at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Chris W (Daughter of Resident) published on 9 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ruth Hardy, Home Services Advisor at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Juliet B (Daughter of Resident) published on 1 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ruth Hardy, Home Services Advisor at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill R (Wife of Resident) published on 1 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ruth Hardy, Home Services Advisor at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eric F (Respite Resident) published on 27 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Liza Murphy, General Manager at Barchester Highfield Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 9.9 (9.892) out of 10 for Barchester Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Barchester Highfield Care Home is calculated as follows: ( (138 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 150 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.985 Points relating to the number of positive Reviews for Barchester Highfield Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Hi, my name is Luke and I am General Manager here at Highfield Care Home. Welcome to our website!
Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.
I started my career in the health sector straight from school as a Bank Care Assistant at a Barchester Home in Worksop, I completed my Health and Social Care studies at college during this time. I progressed my career into more senior roles with different providers gaining invaluable knowledge and experience. In 2016, I secured my first Home Manager position, and have successfully managed three different homes, improving their overall quality and performance.
In 2021 I became a Regional Director for a healthcare provider before returning to Barchester in October 2024 bringing a wealth of experience and knowledge to the role, I believe Barchester live by their own values and provides the best standard of care to all our customers.
I look forward to welcoming you to our Home.
Job Title: Deputy Manager
Joined: 2024
Hello, my name is Jordon, I am the Deputy Manager here at Highfield Care Home.
I have worked in care for over 7 years, working in domiciliary, nursing and residential homes. I have been with Barchester for over 4 years. Originally from Yorkshire but lived in Devon for 9 years providing care in another Barchester home. I thoroughly enjoy working for the company and their values.
I enjoy working with the mix of people we have here at Highfield and feel the mix of skills and experience, helps to ensure Highfield runs smoothly, I am excited to work alongside the dedicated staff.
My main role here is to make sure our residents receive the most outstanding care, from overseeing clinical policies and procedures to maintaining the highest level of care standards.
When you see me in the home, please come and say hello as I enjoy meeting people and sharing new experiences with those we care for and their families.
Job Title: Administrator
Joined: 2024
Hello, my name is Claire and I am Highfield's Administrator.
I joined the Barchester team in March 2024 and I am looking forward to meeting all of our residents.
I studied HR Management at Huddersfield University and have worked in administration since leaving school.
I have worked in care for over 5 years and there's no other role like it. Such a rewarding sector to be a part of, which helps working in such a great setting.
Barchester has won several awards for the outstanding service we provide, and rightfully so. I cannot wait to have the pleasure of contributing to these future awards.
I look forward to meeting you and answering any questions you may have.
Job Title: Home Services Advisor
Joined: 2024
Hello. My name is Ruth and I am the Home Services Advisor here at Highfield.
I joined Barchester in February 2024 and I am so excited to have been appointed as the Home Services Advisor for Highfield Care Home. My roles previously have been focused on community work and delivering first-class customer service.
Whether you are exploring the option of living in a care home short-term or on a more permanent basis, I will be very happy to help you or your loved ones navigate this often very difficult process. My role is to bring peace of mind to our residents and their families when making the move into care and ensuring they are happy and fulfilled during the next chapter of their lives.
How would I want my loved one cared for? Highfield will bring a high standard of care and companionship to breathe life into everyday living with the wellbeing and individual needs of our residents being at the forefront of all of our minds.
Job Title: Head Chef
Joined: 2024
Hello, my name is Judith and I am the Head Chef here at Highfield Care Home.
Originally I am from Cheshire and trained as a Chef firstly at Crewe College.
I have over 35 years' of catering experience in care and hospitality settings.
I have passion for creating good, traditional food whilst adapting to modern trends where appropriate.
I can't wait to provide outstanding meals to each residents' needs, wants and desires, presenting in a manner which is pleasing on the eye.
Job Title: Head Housekeeper
Joined: 2024
Hello, my name is Stacey. I am the Head Housekeeper here at Highfield Care Home.
I have over 10 years of experience working in care and over 2 years of experience in housekeeping.
I am a friendly person who likes to speak with the residents and get to know them and their interests. I enjoy knitting and bingo, which is something I would love to do with our residents.
I have chosen to work for Barchester as they are really supportive of keeping their residents' independence and their values at the core of their care which really resonates with me and how I like to work.
Job Title: Head of Maintenance
Joined: 2024
Hello my name is Imam, I am the Head of Maintenance here at Highfield Care Home.
I have worked in maintenance for over 10 years, I really enjoy helping the residents and ensuring they are safe. It doesn't matter whether you require something small to make your room feel more homely, or something larger I am happy to help.
Job Title: Resident Ambassador
Joined: 2024
We are delighted to introduce you to our Resident Ambassador, Pat, here at Highfield Care Home.
Pat is a valued member of our community, and we are thrilled to have her represent our residents.
As Resident Ambassador, Pat serves as a voice for fellow residents, communicating their wishes, suggestions and feedback to our staff members. Pat has also been supporting our General Manager, Luke, with interviewing candidates for roles within the Home.
Pat makes such a positive impact in our Care Home, and we are all thrilled she has taken up this role!!
Job Title: Admin Assistant
Joined: 2024
Hello, my name is India, I have worked in the care industry for over 2 years in various roles.
I have chosen to work for Barchester because of the positive workplace environment, the beautiful scenery of Highfield Care Home and the high standards of care proven throughout their many homes.
I am looking forward to working with our fantastic, supportive team and meeting all of our visitors and new residents alike.
