This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Pinetree Care Home has a Review Score of 9.9 (9.934) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Pinetree Care Home has 14 reviews.
Review from W S (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home
Thank you so much for your lovely review. We are very lucky to be looking after your lovely mum.
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Review from A D (Daughter of Resident) published on 25 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home
Thank you for your very kind words, we are thrilled that you are so happy your dad is with us and living such a for filled life.
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Review from Josephine S (Wife of Resident) published on 30 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home
Thank you so much for your kind review and we are so pleased you would come back. It was a complete pleasure.
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Review from Sheneene J (Niece of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home
Thak you for your kind review, we are so very happy that your aunt is settled and enjoying her new life.
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Review from Sue M (Daughter of Resident) published on 22 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home
Thank you for sending us your lovely review. We are so pleased that your mum enjoyed her stay with us and we would love t see her again
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Review from D B (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home
We love looking after your lovely mum and are really happy that she is enjoying her life with us here
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Review from D H (Nephew of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
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Review from Kenneth O (Brother-in-law of Resident) published on 11 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home
Thank you so much for your time and kind words when you left us this review. We are so happy you are happy.
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Review from Suzanne C (Daughter of Resident) published on 8 November 2024
Submitted via Website •
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5.0 out of 5
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Review from Rachel H (Daughter of Resident) published on 7 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home
Thank you so very much for your lovely words, we are so thrilled that we are able to look after your amazing mum and that she is so happy
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Review from A M (Respite Resident) assisted by family/friend published on 7 November 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from Paul D (Son of Resident) published on 27 September 2024
Submitted via Website •
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5.0 out of 5
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Review from N S (Daughter of Resident) published on 27 September 2024
Submitted via Website •
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5.0 out of 5
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Review from Deborah O (Daughter of Resident) published on 24 September 2024
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.9 (9.934) out of 10 for Barchester Pinetree Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.934 for Barchester Pinetree Care Home is calculated as follows: ( (157 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.934
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Pinetree Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2025
Hello, my name is Damian King and I am the General Manager here at Pinetree.
I have over 10 years’ experience in social care and the NHS working in many different roles. I have been the General Manager here since January 2025. I have completed my Level 5 apprenticeship in Leadership in adult social care and many other certifications.
I wish to assure you of my intention to offer outstanding service for all our residents and family members. I am committed to continuing to offer and improving life enrichment to enhance the life of our residents.
I am friendly and approachable and my door is always open to anyone should you need to discuss anything.
I am very much looking forward to making memories with you.
Job Title: Home Administrator
Joined: 2025
Hi. My name is Lorraine and I am the Administrator here at Pinetree.
I have spent the last 26 years working for the NHS during which time I have gained a wealth of experience in all forms of care need.
I really wanted to get more involved on a personal level, being part of a team that makes a difference every day for residents and their families. My passion is delivering exceptional service, be that by giving advise, holding a hand or talking you through the care journey i am here to help.
Please feel free to stop and chat any time
Job Title: Home Services Advisor
Joined: 2023
Hi, my name is Ellie.
I began my Barchester journey in 2023 and I am so excited to have been appointed as the Home Services Advisor for Pine Tree Care Home.
I have worked in the care sector since 2020 and have truly found my vocation in life. All previous roles I have held have included delivering first-class customer service.
Whether you are exploring the option of living in a care home temporarily or on a more permanent basis I will be very happy to help you or your loved ones navigate this often very difficult process.
My passion is to bring peace of mind to the residents and their families when making the move into care and ensuring they are happy and fulfilled during the next chapter of their lives.
I ask myself, how would I want my loved one cared for?
Barchester standards of care and companionship breathe life into everyday living with the wellbeing and individual needs of our residents being at the forefront of all of our minds.
I am privileged to be part of the team in this brand new home and I look forward to welcoming you for a chat, cup of tea and cake and a look around.
Job Title: Care Community Lead
Joined: 2024
Hi, my name is Danielle and I am the Care Community Lead
I have over 20 years' experience in care and have worked in community care for the last four years. I have felt that I have made a real difference to the lives of people still living at home.
I feel that this is where my heart lies and as more of my clients were moving into care homes I wanted to continue to enrich lives with them.
To be able to support a vulnerable adult in keeping their dignity and offering kindness is paramount to the way I want to work every day.
I would like our residents to have fun and laughter and be cared for in their own individual way and I can’t wait to do that at Pinetree with a wonderful team.
Job Title: Admin Assistant
Joined: 2024
Hi, My name is Becky and I am the Administration Assistant at Pinetree.
I am so thrilled to be the first point of contact as you visit Pinetree. I am dedicated to giving the best service to both our residents, their families and visitors. Pinetree has family values that creates a home-like atmosphere.
I have a wealth of experience in customer service and I'm so lucky to be able to be part of a team that combines that along with a passion for caring.
Please come and say hi when you visit
Job Title: Head of Maintenance
Joined: 2024
Hi, my name is Steve I’m the Head of Maintenance here at Pinetree.
I have been working in the maintenance industry for most of my working life, a family run locally based business specialising in property maintenance. In 2020 I decided to have a change in industry whilst still continuing to do what I enjoy. An opportunity arose for me to join an established care home environment and I jumped at the chance of learning new skills.
Working in such a rewarding environment has meant a lot to me and getting to know residents and their families is a highlight of my job role.
Understanding the running of the building along with person-centred needs and being available to the residents and their requests means I can fully help the process of the move into care.
I am very approachable and will always listen to the needs of residents and their families to ensure that Pinetree is a home environment.
I am very excited about this next chapter and being part of the team to open Pinetree. Please do feel free to chat with me about all your maintenance queries, I’m always on hand to help.
Job Title: Head Housekeeper
Joined: 2024
Hi, my name is Lisa and I am the Head Housekeeper here at Pinetree.
I have had lots of previous experience both in care and other professional companies in a carer and housekeeper role.
I love to ensure that residents and customers have the highest quality of service. It is very important to me that I am getting to know the residents and how they like things done.
I would like my experience in all areas of work that I have obtained over the years to be of significant value to the lifestyle of the residents at Pinetree and therefore a benefit to their surroundings.
I am a qualified florist and absolutely love gardening and growing vegetables and so I am also hoping to get stuck in to the wonderful garden at Pinetree and help to enrich the lives of our residents on a deeper level too.
I am incredibly excited about starting this adventure at Pinetree and will deliver a five star service within a 5 star environment working alongside a great team who all share the same values
Job Title: Admin Assistant
Joined: 2024
Hi, my name is Loretta
I am very excited about being part of the Pinetree team. I am in a privileged position to be able to offer two levels of service. You will find me at reception where I will be part of the team being your first port of call answering any questions you may have and also part of the care team looking after residents with whatever care needs they may have.
I have been a carer for the most part of my working life and it’s my passion. I love seeing how you can change someone’s life by giving them the care they need that is tailored to them specifically.
Interacting with residents, getting to know them on a personal level and understanding them is so incredibly important to me and I will always go the extra mile for them and their loved ones.
Please do feel free to stop me for a chat and a cup of tea.
Job Title: Activities Assistant
Joined: 2024
Hi. My name is Anita and I am the activities coordinator at Pinetree.
I have many years of experience in organising events and activities and I am really looking forward to transferring all my skills to creating an enriching life for the residents at Pinetree.
To be able to offer life experiences, new challenges, old hobbies and new friendships is what excites me the most. Every day is a fresh day of opportunity and variation to be able to bring a zest for life to the residents at Pinetree.
Together we will create a programme full of joy, fun, laughter and fulfilment.
