St Cross Grange Care Home
St Cross Grange Care Home, 140 St Cross Road,
Winchester
SO23 9RJ
Fees can be discussed in greater detail with the General Manager at the point of enquiry or in person when you visit the Home.
The home has an open visiting policy which is directed by the resident and not the staff. Young and old welcome and well-behaved pets
Free parking on site for all those visiting the care home.
St Cross Grange Care Home has a Review Score of 8.9 (8.857) out of 10, based on 5 reviews in the last 2 years. Over all time St Cross Grange Care Home has 5 reviews.
Review from Trish S (Daughter of Resident) published on 13 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home
Gosh what a wonderful review. The team will be so proud when they read it. They really do go the extra mile and your kind words and support really make a difference. I am so happy you are content as a family that Mum is in safe hands. St Cross is a beautiful place to live and who couldn't fail to thrive on the delicious home cooked food from the head chef and her team. Thank you once again from us all, your kindness and appreciation means the world to us.
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Review from C B (Daughter of Resident) published on 25 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home
Thank you so much for such a wonderful review. We were proud as punch when we read it. All of the team go the extra mile to make sure residents feel safe and happy so your review shows them they are getting it just right. Looking after your mother is an absolute pleasure. She has blossomed whilst she has been living with us and it's a pleasure to see. Thank you for all your kind words.
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Review from G M (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kim Harding, General Manager at St Cross Grange Care Home
Thank you for your lovely feedback. I am reassured that you feel your father is supported well by the team and that you and your family always feel welcome when visiting St Cross Grange. Your comments and ratings ensure that the whole team at St Cross Grange continue to provide quality care to all of the residents, as your review certainly demonstrates that they are ensuring they promote positive outcomes when caring for residents.
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Review from Susan C (Wife of Resident) published on 2 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kim Harding, General Manager at St Cross Grange Care Home
Thank you for such positive feedback. I am so pleased to hear that your husband has settled quickly, the team will certainly appreciate the lovely comments that you have made regarding the care and support from them. It is a privilege to have the opportunity to be able to support your husband and that you have trust and confidence in the services that we provide. Thank you once again.
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Review from G M (Son of Resident) published on 16 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home
What an incredible review to receive. Such kind words about the team and the facilities we offer. We are delighted to read how pleased you are with your Mother's overall comfort and wellbeing since coming to live at St Cross Grange. The team will be so proud to read how much you appreciate them and hoorah for those fabulous homemade cakes!
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The Review Score of 8.9 (8.857) out of 10 for St Cross Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for St Cross Grange Care Home is calculated as follows: ( (56 Excellents x 5) + (2 Goods x 4) ) ÷ 58 Ratings = 4.966
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.891 Points relating to the number of positive Reviews for St Cross Grange Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 5 Positive Reviews ÷ 12.8 = 0.391
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 06 Mar 2025
Rooms al have private wet room en suites with flat screen TV. We have vacancies in our dementia unit and our nursing / residential unit.
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Job Title: General Manager
Joined: 2025
Sarah has been appointed at St Cross since January 2025. She has had an extensive career in healthcare, originally in critical care settings and then in private hospitals. She moved to social care in 2011, and over the years has worked with high-end providers. Her experience has been in care home management including new home commissioning and regional director positions. She has now taken the decision to utilise all her experience in a home setting and is very enthusiastic about the role.
Job Title: Clinical Lead
Joined: 2025
My name is Carla, and I am the Clinical Lead at St. Cross Grange. I’ve been working in social care for over 10 years, and I am truly excited to be part of this wonderful community.
In my role, my priority is to ensure you receive the best possible care in a warm and supportive environment. I’m here to listen to your needs, work with our team to make sure you feel comfortable, and support everyone in providing the highest quality care. I am passionate about creating a compassionate and professional care environment.
Job Title: Head Chef
Joined: 2024
My name is Florina Moldovan, and I have 10 years of experience working in UK restaurants, with the last 6 years dedicated to the culinary team in a nursing home setting. My passion for cooking and providing exceptional dining experiences has found a true home here at St Cross Grange Care Home.
What I love most about this job is the opportunity it gives me to elevate the standards of gastronomy within our care home, creating meals that allow our residents to feel like they are dining in a 5-star restaurant every day.
Job Title: Head of Housekeeping
Joined: 2024
My name is Debbie, and I am the Head of Housekeeping at St Cross Grange Care Home. I have had the privilege of working here for 17 years, during which time I have come to see this place as much more than just a job – it truly feels like my second family.
Job Title: Senior Healthcare Assistant
Joined: 2024
My name is Debbie, and I am a Senior Carer at St Cross Grange Care Home. With over 30 years of experience in various aspects of care, I have had the privilege of dedicating 23 of those years to serving the residents of St Cross Grange. Throughout my career, I have gained extensive knowledge and expertise in providing high-quality, compassionate care. My commitment to fostering a warm, supportive, and safe environment for our residents is unwavering, and I am proud to be part of such a dedicated and caring team. I look forward to continuing to contribute to the exceptional standard of care that defines St Cross Grange.
Job Title: Receptionist
Joined: 2024
My name is Paige, and I am the receptionist at St Cross Grange Care Home. I am excited to welcome and assist families and residents as they enter our home. It is my pleasure to ensure that everyone feels comfortable and well taken care of from the moment they walk through our doors.
I look forward to helping you with any questions you may have and providing you with a warm and friendly introduction to our community. Whether you are visiting for a tour or coming to join us as a new resident, I am here to make your experience as smooth and enjoyable as possible.
Job Title: Maintenance Manager
Joined: 2024
I have had an extensive career in maintenance and compliance within schools in West and East London. I live locally and am now utilising my practical skills at St Cross Grange. I am passionate about supporting the home and thoroughly enjoy working with residents and the dedicated team . I am enthusiastic about coming to work every day in such a lovely working environment .
Job Title: Health Care Assistant
Joined: 2024
My name is Jatinder, and I am a carer at St Cross Grange Care Home. I have dedicated over 12 years to working in the care sector, with 6 and a half of those years spent here at St Cross Grange.
Throughout my career, I have developed a deep passion for providing compassionate and personalised care to our residents. It has been a privilege to be part of this wonderful community, where I have built meaningful relationships with residents and their families. I am committed to ensuring that every individual feels valued, respected, and well-cared for, and I look forward to continuing to contribute to the high standards of care that St Cross Grange is known for.
Job Title: House keeper
Joined: 2024
My name is Sue, and I am both a dedicated housekeeper and trained care assistant at St Cross Grange Care Home. With 12 years of experience in the care sector, I have had the privilege of spending the last 6 years serving the wonderful community here at St Cross Grange.
It is an honour to be part of such a dedicated and compassionate team, and I look forward to continuing to make a positive impact on the lives of our residents at St Cross Grange Care Home.
Job Title: Wellbeing Lead
Joined: 2024
My name is Klaudia, and I am the Well-being Lead at St Cross Grange!
With a passion for enriching the lives of our residents, I bring warmth, creativity, and care every day. I work to ensure that each resident feels supported, engaged, and empowered, tailoring activities and experiences to their individual needs.
