Delightfully, all fees are All-Inclusive. This translates to zero hidden charges or additional costs for any services within the home. From engaging activities to delectable food and drinks, and from professional hairdressing to expert chiropody services, even transportation is encompassed within the comprehensive package.
The home warmly welcome family and friends to visit their loved ones at any time—there are no fixed visiting hours. Your visits mean so much, and the home want you to feel at home whenever you come by.
That said, as they have daily activities (sometimes offsite) and set mealtimes, it might be helpful to give reception a quick call beforehand—especially if you’re travelling a long way. This way, the team can ensure your visit is as smooth and enjoyable as possible.
They look forward to seeing you soon
The home have a number of onsite parking spaces available for friends and family. If there are ever particularly busy days, there’s also convenient local parking nearby. Let the team know if you need any help with parking arrangements
Esmere Gardens Nursing Home has a Review Score of 9.9 (9.893) out of 10, based on 19 reviews in the last 2 years. Over all time Esmere Gardens Nursing Home has 19 reviews.
Review from Z M (Friend of Resident) published on 31 January 2025
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Reply from Kimberly Mae Pascual, Home Manager at Esmere Gardens Nursing Home
Thank you so much for your heartfelt review. It truly means the world to us to hear such kind words about Esmere Gardens. We are incredibly proud of our dedicated team, who work tirelessly to create a welcoming, calm, and supportive environment for all our residents and their loved ones. It's wonderful to know that you noticed the care and attention to detail we put into making Esmere Gardens feel like home, from the cleanliness and atmosphere to the special experiences we offer, like the birds of prey visit. Your recognition of our staff's hard work and compassion is deeply appreciated, and we will be sure to pass on your gratitude-especially to the special team member who supported you through such a difficult time. Thank you again for sharing your experience. Your words truly inspire us to continue providing the very best care and comfort to our residents and their families.
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Review from A P (Son of Resident) published on 30 January 2025
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Reply from Kimberly Pascual, Home Manager at Esmere Gardens Nursing Home
Thank you so much for sharing your wonderful feedback. We are delighted to hear that your father's stay at Esmere Gardens was such a positive experience. Our team strives to provide exceptional care, and it's heartening to know that you felt his comfort and welfare were always prioritised. We're also thrilled that he enjoyed his room, the meals, activities, and even the birthday celebration, moments are truly special for us as well. Your kind words about the professionalism and dedication of our staff mean a great deal, and we will be sure to pass them on. We are grateful for the trust you placed in us and hope your father continues to recover well.
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Review from Kevin I (Friend of Resident) published on 17 January 2025
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Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home
Thank you so much for your thoughtful review! We're delighted to hear that you've had such a positive experience with our staff and facilities. Providing kind, helpful, and attentive care to our residents is at the heart of everything we do. It's wonderful to know that you find the rooms spacious and comfortable, as we strive to make every aspect of our community feel like home. Your feedback means a lot to us, and we truly appreciate your kind words!
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Review from J P (Daughter of Resident) published on 4 December 2024
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We have used several care homes in the locality for respite care for dad and Esmere was head and shoulders above the others in terms of the care dad received. The home itself is stunning and beautifully furnished, but don't be fooled - the staff and quality of care are even better!
Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home
Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that your fathers stay with us at Esmere Gardens was such a positive experience. Our team strives to provide the highest level of care and comfort, and its wonderful to know that we succeeded in making both your fathers stay enjoyable and therapeutic. Your feedback about our staff being friendly, professional, and caring means the world to us. Were also so glad that you appreciated our homes setting and furnishings. We truly value your trust in us and are grateful for your recognition of the care we provide. It was our pleasure to have your father stay with us, and we look forward to welcoming you both back in the future!
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Review from G L (Daughter of Resident) published on 4 December 2024
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Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home
Thank you so much for your kind words and thoughtful review. We are so pleased to hear that both you and your dad felt welcomed and supported from the moment you arrived at our care home. We understand how difficult it can be to make such an important decision, and we're so glad that our team could help ease your concerns and provide comfort during this transition. It's wonderful to hear that the communication and the events we offer have been helpful for you and your family. Your trust and feedback mean a great deal to us, and we truly appreciate the opportunity to care for your dad. Please don't hesitate to reach out if you ever need anything - we're always here for you!
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Review from B W (Wife of Resident) published on 24 October 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you so much for your wonderful feedback! We're truly delighted to hear that you and your husband had such a positive experience at Esmere Gardens. Our team is passionate about providing compassionate care, and it warms our hearts to know that their efforts made a difference in your husband's comfort and confidence. Thank you.
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Review from Louise C (Daughter of Resident) published on 20 September 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you so much for taking the time to share your wonderful feedback about Esmere Gardens. We are delighted to hear that you feel our home combines a modern, welcoming atmosphere with high-quality care and support. It warms our hearts to know that our team has built such a positive relationship with your mother, and we truly appreciate your recognition of their kindness and dedication. Our goal is to create a nurturing environment where residents feel valued and understood, and it's fantastic to see that reflected in your experience. Thank you once again for your kind words. We look forward to continuing to support your mother and your family.
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Review from Kate D (Daughter of Resident) published on 13 September 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you for your lovely feedback about Esmere Gardens. We're truly delighted to hear that your mum feels at home and is enjoying the care and support provided by our team. It's our priority to create an environment that's both elegant and welcoming, so knowing we've achieved that for her means a lot to us.
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Review from Carol B (Wife of Resident) published on 4 September 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that your husband's stay at Esmere Gardens was so positive. It is incredibly rewarding to know that our efforts in providing high-quality care, catering, and activities have made a meaningful impact We take great pride in maintaining a welcoming, family-like atmosphere, and it's heartening to hear that this resonated with you. I will be sure to pass along your praise to the reception team, activity provider, nursing, and care staff. They will be thrilled to know that their dedication and hard work have been recognised and appreciated. Your gratitude means a great deal to us.
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Review from David F (Son of Resident) published on 29 August 2024
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Reply from Ionela Solomon, Home Manager at Esmere Gardens Nursing Home
Thank you for your review. Your feedback is important to us and will be shared. We appreciate your comments and I will pass on to the staff. We try to ensure all of our residents are well looked after and enjoy their stay with us so again we appreciate your lovely comments.
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Review from Patricia F (Daughter-in-law of Resident) published on 28 August 2024
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Review from S E (Friend of Resident) published on 13 June 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you for your kind words about Esmere Gardens. We are thrilled to hear that you and your son have had such a positive experience during your visits. We take great pride in providing a warm and welcoming environment for our residents and their visitors.
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Review from C G (Son of Resident) published on 3 June 2024
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Reply from Michael Morton, Business Project manager at Esmere Gardens Nursing Home
Thank you so much for your kind words. We are delighted to hear about the positive changes in your mother's well-being since she moved into our care home. Our team takes great pride in providing attentive and compassionate care, and your feedback is deeply appreciated.We are also pleased to know that our efforts to keep you informed have been helpful. It is our priority to ensure that families are always up to date with their loved ones' care.Your gratitude means a lot to us, and we will continue to strive for excellence in looking after your mother.
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Review from M M (Resident) published on 28 May 2024
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Review from G M (Resident) published on 3 May 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you for taking the time to share your wonderful feedback about Esmere Gardens Nursing Home. We are thrilled to hear that the location and design of our facility met your expectations. Our care staff takes great pride in their work, striving to provide compassionate and meticulous care, and it's heartening to hear that their efforts resonate with you. We are also pleased that the quality of our food and the convenience of our location have enhanced your experience. Thank you for recognising the hard work and dedication of our team.
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Review from S H (Friend of Resident) published on 3 May 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you for your kind words! We're thrilled to hear that the transition to Esmere Gardens was smooth and that our staff's welcoming and attentive nature has stood out. It's wonderful that your friend is enjoying the activities and outings. We aim to make Esmere Gardens a joyful and caring community for everyone. Your appreciation means a lot to us
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Review from C S (Wife of Resident) published on 29 April 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you for sharing your positive experience with the move to Esmere Gardens. We're delighted to hear that the transition was smooth and that you've found our staff to be welcoming and attentive. It's wonderful that your husband is enjoying the activities and outings we offer. We strive to create a supportive and engaging environment for all our residents, and your feedback is greatly appreciated. Thank you once again for choosing Esmere Gardens.
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Review from P K (Respite Resident) published on 29 April 2024
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Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home
Thank you for sharing your experience at Esmere Gardens. We're delighted that the room, with its direct garden access, helped make your stay comfortable during your recovery. It's great to hear that our team's attentive and respectful service met your needs, especially with your dietary preferences. We appreciate your kind words about the options for both relaxation and activities, which align with our aim to create a supportive environment for all our guests.
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Review from S R (Friend of Resident) published on 23 April 2024
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Reply from Ionela Solomon, Home Manager at Esmere Gardens Nursing Home
Thank you for your kind words, your feedback means a lot to us and we hope you will continue to visit your friends at Esmere Garden
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The Review Score of 9.9 (9.893) out of 10 for Esmere Gardens Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Esmere Gardens Nursing Home is calculated as follows: ( (202 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 225 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Esmere Gardens Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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