Fees are not inclusive of additional services such as hairdressing or chiropody. These services are externally provided and come at an additional cost.
Woolton Acre Retirement Living has a Review Score of 8.9 (8.919) out of 10, based on 5 reviews in the last 2 years. Over all time Woolton Acre Retirement Living has 5 reviews.
Review from Helen D (Cousin of Resident) published on 5 March 2025
Submitted via Website •
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Reply from Daniel Blaney, Managing Director at Woolton Acre Retirement Living
Thanks so much for your wonderful review. Your cousin was a very big part of the Woolton Acre family and is remembered very fondly by all. We are honoured to have had the privilege of caring for your cousin.
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Review from Y K (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card •
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Reply from Daniel Blaney, Managing Director at Woolton Acre Retirement Living
Thank you, for such a wonderful review of our home. We're so glad Mum has settled into the home so well. She is definitely a well established part of our Woolton Acre family!
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Review from L S (Niece of Resident) published on 16 January 2025
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Reply from Daniel Blaney, Managing Director at Woolton Acre Retirement Living
Thank you so much L, for your wonderful review of Woolton Acre. We are so happy to hear that your relative and family have had such a positive experience with ourselves. I will relay your kind words to all our staff.
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Review from Kathryn F (Daughter of Resident) published on 1 November 2024
Submitted via Website •
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Reply from Daniel Blaney, Managing Director at Woolton Acre Retirement Living
Many thanks to you Kathryn for your very lovely review! I will ensure this is passed over to the team. It was a pleasure looking after Dad and we look forward to seeing him again in the near future. Don't be strangers, the kettle is always on!
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Review from Brian M (Relative of Resident) published on 17 October 2024
Submitted via Website •
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Reply from Daniel Blaney, Managing Director at Woolton Acre Retirement Living
Thank you so much for your wonderful review Brian. Our team fully appreciates this and we are so happy to know your brother is settled and comfortable here at Woolton Acre.
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The Review Score of 8.9 (8.919) out of 10 for Woolton Acre Retirement Living is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Woolton Acre Retirement Living is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) ) ÷ 59 Ratings = 4.898
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.021 Points relating to the number of positive Reviews for Woolton Acre Retirement Living is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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