Marjorie House

1 Crichel Mount Road, Poole BH14 8LT
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10 12 Reviews
  • Marjorie House, Poole
Welcome to Marjorie House – a Care South home for residential care. Marjorie House provides outstanding care within a fabulous environment and stunning views over Poole Harbour and Brownsea Island.

Purpose-built in the style of Art Deco to complement the local environment, Marjorie House has 50 ensuite bedrooms, including double rooms. Each room has been built with both comfort and space in mind with built-in wardrobe, television, armchair, separate ensuite with shower, basin and toilet.

There are three floors, each with its own dining area, a dedicated activity area, lounge overlooking Brownsea Island and a smaller private lounge (ideal for private and family functions). The first floor also has a welcoming bar – providing plenty of options for those sociable moments.

The terraced gardens, complete with walkways and viewing areas, enable residents and their guests to enjoy the exceptional views together and the landscaped courtyard offers the ideal spot for relaxation and social gatherings.

Residents in their care have led rich and fulfilling lives and they want to keep it that way – with plenty of Food, Fun and Friendship

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Care Provided by Marjorie House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sebastian Wiencelewski (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (46)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Marjorie House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Marjorie House operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.


  • Parking

  • Ample parking at the onsite car park.


Marjorie House Reviews (12)

10

Marjorie House has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years. Over all time Marjorie House has 12 reviews.

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Review from Jennifer K (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of Marjorie House is amazing, as is all of the team. But the manager travelled for 4 hours in a winter storm to go and personally meet my Dad when we were first thinking of moving my Dad to Poole. It was a big decision to make the move but I am so glad that we did. My Dad was warmly welcomed
by all of the team on arrival. He cut the ribbon to his new room and from then on he has been cared for by a team of compassionate, respectful and lovely people. The chef makes his favourite meals, and during December he had a great time joining in the festivities and New Year celebrations. The location is stunning and the facilities are great. If you are looking for a safe, loving home from home for your loved one, please go and see Marjorie House.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your 5* review. It warms all our hearts to read such lovely words. We will share this with the manager and all the team at Marjorie House.


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Review from Barbara C (Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Marjorie House since the day it opened and the staff and food have both been first class.
The home is exceptionally clean and tidy, the decor very pleasing. One great asset at being here is the view of the ever changing sea and area.
All in all I feel that there could not
be a more pleasing place to be a resident.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your 5 star review. We are so pleased you're happy at Marjorie House and will share your feedback with the team.


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Review from Karen B (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A move from independent living into residential care is a momentous and potentially difficult one for anyone. However, from the moment of our initial telephone enquiry, the care, consideration and kindness shown by all the staff at Marjorie House took much of the burden from us. The actual building,
outlook and facilities of Marjorie House are without question second to none and much appreciated by us all. However, it is the staff who really make the difference. First and foremost their kindness and understanding show in everything they do. Coupled with their professionalism and knowledge, not to mention enthusiasm, they provide the very best of everything; from carefully prepared meals to stimulating and unusual activities in and away from Marjorie House, as well as the very high standards of personal daily care, they ensure that residents can lead the fullest life possible. Despite a small number of residents at the moment, whenever we go Marjorie House feels full of life and fun. Thank you so much to all the staff for looking after everyone so well and making us all feel so welcome.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your 5-star review. We are so pleased to read your review your words mean a lot to the team.


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Review from Leila C (Friend of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff exceedingly helpful and attentive. The activities were very useful. The food was excellent with portions suitable for the elderly. I give Marjorie House 5 stars for being so comfy.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your 5* star review. We are so pleased you find the food excellent, we will share your review with the team.


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Review from Melvyn L (Nephew of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It became clear that my aunt was unable to continue her independent living but she was very reluctant to leave her beautiful flat. We visited Marjorie House and very soon we could see that this could be her "home from home". Initially, she came for respite after a fall but has not left since and now
is a permanent resident.
The staff are all so lovely and attentive and always seem to know when to intervene and when to just leave her to "get on with her life". The food is fabulous and the room and decor are really 5 stars. To have so many beautiful lounges to sit in and read or chat or frankly enjoy the amazing views is a real bonus. As a family, we feel truly blessed that she has found such a lovely place to live and be looked after in.
If I could award 10 stars I would!

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your 5-star review. We are all so pleased your aunt and the family all feel looked after and enjoy the beautiful views Marjorie House has to offer.


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Review from J L (Niece of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was not initially keen to leave her home to live in Marjorie House but she was welcomed so warmly and cared for so kindly that it soon felt like home.
The facilities are superb with amazing views but the outstanding stars at Marjorie House are the staff. They are caring, kind and gentle treating
my aunt with dignity and respect. They make sure the residents are fully engaged in life with numerous and varied activities.
My aunt is very settled and has made new friends with residents and staff and we look forward to our visits when we can spend quality time with her knowing she is so well looked after.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your 5-star review. I am so pleased your aunt has made new friends at Marjorie House and is settling in well.


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Review from Myrna C (Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived in Marjorie House in October 2024, having lived alone since the death of my husband for years in Poole. Being here has been wonderful. Everything is amazing, from the front door to the roof!
Staff are all caring, helpful to excess and willing.
As a new building, it is all bright and shining
and the outlook from my room window is worth millions!

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your 5* review. We are all so pleased to read how much you enjoy being at Marjorie House.


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Review from V R (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial visit to look at Marjorie House the manager was so open and welcoming it made me feel supported and listened to as I looked at Marjorie House as an option for my mum. What could have been a difficult transition moving my mum into full time care was made easier and the staff have done
everything to help mum settle in, listening and responding to her specific needs.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your lovely review. We are so pleased that your mother is settling in well to Marjorie House. We will share your kind words with the team.


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Review from John M (Son of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be better.
Mum is so happy.
Food and staff five stars +.
Location five star +.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your review. We are so pleased your Mum is so happy at Marjorie House.


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Review from Pamela O (Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with care and help. Care staff are very nice and friendly. They always help me with all. Food is great, first class. Housekeeping staff are also excellent. I like my room and the views. Lovely home with very nice people around. I couldn't wish for a better place to be.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your 5* review, the team will be so pleased to read your kind words.


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Review from Jackie E (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Marjorie House 2 weeks ago. I have been so impressed with the care and attention that Mum has received. The home is beautiful and the views are stunning but more importantly the staff are absolutely lovely. They cannot do enough to make Mum feel welcome and at home. They have assessed
her needs carefully and it's such a relief to know that Mum is in such caring and competent hands.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your review, I am so pleased to hear your mother is settling in well to Marjorie House. The team take great pride in delivering the very best care your words will mean a lot to them.


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Review from June M (Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing views, the calm atmosphere, a happy feeling, individual, genuine, caring. First-class food, beautifully presented. One big, happy family.

Reply from Phil Smith, Director of Residential Care at Marjorie House

Thank you for your review. We are all so pleased to receive your feedback we will share this with the team.


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Marjorie House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Marjorie House is calculated as follows: ( (140 Excellents x 5) + (4 Goods x 4) ) ÷ 144 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marjorie House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Sebastian

Sebastian Wiencelewski

Job Title: Home Manager

Joined: 2024

“As Manager at Marjorie House, my primary responsibility is to ensure that residents, their relatives and the whole team are safe and well looked after. My dedication and inspiration in care come from my greatest teachers, the residents themselves. I look forward to welcoming you to Marjorie House.”


Sebastian has worked in the healthcare sector for almost 20 years, has a wealth of experience and is extremely passionate about delivering the highest standards of care. Most recently Sebastian has been managing Talbot View – a Care South home for residential and dementia care in Bournemouth. This means that whilst Marjorie House is a new building, the same high standards of care can be assured from the start.


Outside of work, Sebastian places a focus on wellbeing, goes to the gym, enjoys travelling, history, and walking JuJu – his little Westie dog!


As we open Marjorie House, Sebastian’s team will be a mix of experienced team members from the wider Care South group who are familiar with the high Care South standards of care, and friendly, talented new people from the local area. Every new staff member undergoes a full and comprehensive training programme delivered by our dedicated centralised training team.


The Marjorie House team will also benefit from the Head Office support teams, located in Poole.


Frequently Asked Questions about Marjorie House

What types of Care is Marjorie House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marjorie House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Marjorie House have?

There are 46 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Marjorie House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marjorie House to the centre of Poole?

2.5 mile(s) as the crow flies, distance by road may be significantly further.