Barchester Mill Court Care Home

Christmas Hill, Shalford, Guildford GU4 8HN
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7.8 3 Reviews
  • Barchester Mill Court Care Home, Guildford
Barchester Mill Court care home in Guildford offers a welcoming home for residents.

The home has lots of facilities and daily social activities which residents can participate in as much as they wish.

Meals are freshly prepared by trained chefs, who will offer a range of nutritious and tasty food, catering for special dietary requirements when needed.

Care Provided by Barchester Mill Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jogie Dellota (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Barchester Mill Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,750
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Mill Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Mill Court Care Home Reviews (3)

7.8

Barchester Mill Court Care Home has a Review Score of 7.8 (7.778) out of 10, based on 3 reviews in the last 2 years. Over all time Barchester Mill Court Care Home has 3 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Barchester Mill Court Care Home is a very special place. My mother moved in last week and although it has only been a week, it feels like home. The staff are all very caring and nothing is too much trouble. The rooms are well laid out and kept clean and tidy. The activities are carefully organised and
inclusive no matter what your disability. Families visiting are also made to feel at home.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you so much for your lovely review. It is a pleasure caring for Mum and seeing her getting on well. Everyone is always welcome and we are pleased you feel at home. Thanks again.


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Overall Experience  Overall Experience 3.0 out of 5

My mother was the first person into the home and it was not an easy transition but she was very well looked after. However as more people have come in I feel that things are not running as well as they should. On the occasions when I have been with her when she has had a meal the food is very poor.
Soggy poor quality white bread toasted, re heated food and tasteless. Communications are not good either. I was rung up at 9.30 pm the other Saturday night about transportation for my mother for a long standing appointment at the hospital for the Monday. On other occasions I have had 3 staff ring me up about the same hospital visit asking me the same questions. There does not seem to be much communication between each other or system in place. This does not fill me with great confidence. My mother has dementia but seems contented and the care workers are amazing. I feel for the price we are paying per week things in the general running of the place need to improve hugely.

Reply from Feedback Team, The Feedback Team at Barchester Mill Court Care Home

Thanks for taking the time to leave your review, and for your kind words in relation to our hard working staff. We're sorry to read of your concerns mentioned here, the home are continually making improvements and one of the focuses has been the food and feedback recently has been positive to these changes made. We've taken your feedback onboard, and shared this with the home, who will review their communication so that this can be improved for our relatives and residents as well. If there's anything further you wish to discuss, please let the General Manager know who's happy to have a chat, or you can email us at feedback@barchester.com and we can pass your message onto the home team. Kind regards, Barchester's Customer Feedback Team.


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Overall Experience  Overall Experience 5.0 out of 5

A wonderful, purpose-built, brand-new facility. The communal areas are well thought out, comfortable and modern. The rooms are beautifully finished with modern wet rooms. The staff were all fantastic. My mum enjoyed her respite week and settled very quickly. The food was also lovely according to Mum!
Thank you. I would thoroughly recommend this care home.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you so much for taking the time to write this lovely review. My team and I really appreciate the feedback and the kind words. I am so pleased that Mum enjoyed her stay here. We hope to see you all again soon. Many thanks, Jogie.


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Current Review Score: 7.8 (7.778)

Overview of Review Score

The Review Score of 7.8 (7.778) out of 10 for Barchester Mill Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.486 for Barchester Mill Court Care Home is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 35 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.292 Points relating to the number of positive Reviews for Barchester Mill Court Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Jogie

Jogie Dellota

Job Title: General Manager

Joined: 2024

Hello, my name is Jogie, the General Manager at Mill Court.  I am truly delighted to lead the dedicated team here at Mill Court Care Home.


I have been a qualified nurse since 2007 and have worked with luxury providers since 2016. Throughout my career, my primary focus has been on delivering outstanding care to our residents and their loved ones.


I am committed to ensuring that our team at Mill Court continues to provide exceptional person-centred care to our residents for them to be able to lead fulfilling and meaningful lives.


Here at Mill Court, we aim to create a community where residents thrive, families find peace of mind, and our team takes pride in the positive impact we make.


Alex

Alex Denisov

Job Title: Head of Maintenance

Joined: 2024

Hello, my name is Alex and I am Head of Maintenance at Mill Court.


Before I joined Barchester I worked as a facilities manager at a church and a caretaker at a school. I am very excited to be working in such a high quality home and overseeing the safety and maintenance for our residents and also our my team.


Over the years I have grown and developed my practical skills when dealing with installations, maintenance and the repair of systems and equipment while following the relevant safety procedures and guidelines required.


I thoroughly enjoy working with others and I am keen to get started at Mill Court and be part of a team that makes a meaningful impact on our residents and their loved ones.


Sarah

Sarah White

Job Title: Administration Assistant

Joined: 2024

Hello, My name is Sarah and I am the Administrative Assistant here at Mill Court.


I have worked in primary education for over 18 years and have a lot of experience in providing care and ensuring the safety and well-being of many during my career.


I also have many years of experience in family working in the care industry, and most recently, the love and dedication provided to my father who suffered from dementia.


Ensuring the absolute best love and care is given to those in their next stages of life is something very close to my heart and a real passion of mine.


I feel so fortunate to be part of a great community and cannot wait to meet you and your loved ones and ensure that you have the very best experience on your journey with the amazing team we have at Barchester.


Basanta

Basanta Gurung

Job Title: Second Chef

Joined: 2024

Hello, I am Basanta and I am the Second Chef here at Mill Court.


I have worked as a chef for over 20 years working in various different settings with a mixture of restaurants and different Care Homes. I create and provide balanced meals that cater to diverse dietary needs and preferences ensuring each resident enjoys their favourite dishes. I believe that good food is fundamental to well-being. Outside the kitchen, I love spending time with my daughter by going on long walks.


Ovidiu

Ovidiu Enculescu

Job Title: Senior Care Assistant

Joined: 2024

Hello, I am Ovidiu and I am a Senior Care Assistant at Mill Court.


I am a dedicated carer with six years of experience in the health and care field. My passion for providing compassionate care drives my commitment to enhancing the well-being of those I support at Mill Court. I strive to create a positive and supportive environment for residents, ensuring they receive the highest standard of care.


Outside of work, I enjoy traveling, swimming, and playing chess. These activities allow me to unwind and continuously challenge myself. I believe that maintaining a balanced life is essential for delivering the best care possible at Mill Court.


Monica

Monica Slade

Job Title: Care Assistant

Joined: 2024

Hello, my name is Monica and I am a care assistant here at Mill Court Care Home.


I've been in the UK since 2020 and have been working in care. I am a calm person, I empathise with the people around me, and I am communicative and cheerful. I like to learn new things and I can understand people when needed. I love nature, holidays at the sea and in the mountains, animals, flowers and everything that surrounds me. I am excited to be part of the team at Mill Court Care Home and I can't wait to interact with the residents, to provide the best quality of care and support the residents will all need, making them feel happy and living in their own home.


Frequently Asked Questions about Barchester Mill Court Care Home

What types of Care is Barchester Mill Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Mill Court Care Home provide?

Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Barchester Mill Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Mill Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Mill Court Care Home to the centre of Guildford?

2.0 mile(s) as the crow flies, distance by road may be significantly further.