Wilton Manor

Leicester Road, Melton Mowbray LE13 0DA
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9.7 9 Reviews
  • Wilton Manor, Melton Mowbray
Wilton Manor care home in Mowbray offers a luxury environment where residents can feel safe and secure knowing they can get extra care and support.

It is a 59-bed care home offering residential care as well as dementia care. Staff are trained to a high standard and offer care that is compassionate. They put respect and dignity at the heart of everything they do.

Family, community and belonging is prioritised in the home and residents are encouraged to maintain their independence and pursue lives that are active and meaningful.

Facilities include a cinema, a hairdressing salon, lounges, a reading room and a therapy room.

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Care Provided by Wilton Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Helen Cooke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 2

Funding & Fees Guide for Wilton Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,800
    • Self-Funded Residential Dementia Care £1,350 – £1,800
    • RESPITE Self-Funded Residential Care £1,450 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,900
  • (these prices are only a guideline, please contact Wilton Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access

Wilton Manor Reviews (9)

9.7

Wilton Manor has a Review Score of 9.7 (9.663) out of 10, based on 9 reviews in the last 2 years. Over all time Wilton Manor has 9 reviews.

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Review from C Y (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was being discharged from hospital following a fall and we thought that he needed looking after for a bit before he went home.
We booked him in to Wilton Manor where he stayed for four weeks and it was excellent in every way. Dad's highlights were the lovely staff and amazing food - he put
on weight whilst in there which was very positive. My highlights were the staff - each and every one was friendly and caring.
If we need respite again or longer term care then Wilton Manor would be the place.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your kind words and for sharing your dad's experience at Wilton Manor. It was truly a pleasure to care for him during his stay, and we're delighted to hear that he enjoyed the food and the company of our team. Seeing him regain strength and put on weight is wonderful news!Our team takes great pride in creating a warm, welcoming, and supportive environment for both our residents and their families, so your kind words mean the world to us.Wishing your dad all the best in his continued recovery, and please know that you are always welcome at Wilton Manor.Best wishes,The Wilton Manor Team.


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Review from Kevin F (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb home in all respects with excellent staff. All staff are extremely friendly, helpful and diligent. Carers deserve special mention for providing the best care possible for my father during his time there.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you for your kind words and thoughtful review. We are delighted to hear that your father had a positive experience with us. Our team takes great pride in providing the best possible care, and your appreciation means a lot, especially to our dedicated carers. It was our privilege to support your father, and we are grateful for your trust. Warmest regards, The Wilton Manor Team.


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Review from Jean J (Sister of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my relative at Wilton Manor was far beyond my expectations. All the staff were exceptionally kind, compassionate and thoughtful to both him and his visitors, caring for all our needs. Nothing was too much trouble and our relative had someone with him whenever he needed them. We were
able to go home knowing that he was in the best hands.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your kind words. It means so much to us to hear that the care your relative received at Wilton Manor exceeded your expectations. Providing compassionate, thoughtful, and personalised care is at the heart of everything we do, and we're truly touched by your lovely feedback. We're especially pleased to know that you and your family felt supported and reassured, knowing your relative was in safe and caring hands. Your words will be shared with our team, and I know they will be deeply appreciated. Warmest regards, The Wilton Manor Team


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Review from Ros T (Niece of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilton Manor Care Home is a beautiful, clean, shiny place with all the facilities you could want, but what makes it truly exceptional are the amazing staff. Every person you meet genuinely cares and has a lovely attitude. They have already built a little community within a community. Nothing is too
much trouble if it makes quality of life better for their residents. Our relative was treated with love and dignity at all times and respected as an individual. This is a vibrant, but warm home and I think anyone would be very lucky to live here.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your wonderful words about Wilton Manor. It truly means the world to us to hear how much you appreciate both our home and, most importantly, our incredible team. We strive to create a warm, caring, and vibrant community where every resident feels valued, respected, and truly at home. Knowing that your relative was treated with love and dignity is the highest compliment we could receive. Warmest regards, The Wilton Manor Team.


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Review from K G (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very helpful and informative to me as the person dealing with matters. They truly cared and were brilliant with Dad from start to finish. It was Dad's first stay at a care home and having said he would never go to one, he would go again if needed now.
The building itself is very
clean, modern and welcoming, you couldn't ask for more.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you for your kind words. We're so pleased to hear that your dad felt comfortable during his stay, especially as it was his first time in a care home. It means a lot to know our team provided the support and care you both needed.We truly appreciate your feedback and hope to welcome you again if ever needed.


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Review from Hayley P (Great Great-Niece of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilton Manor is absolutely wonderful. We had a look around for my aunt and the decision was unanimous that Wilton Manor was the place for her. Not only is it beautifully decorated, all the staff are absolutely wonderful. We're always offered a hot drink and cake when we visit and made to feel welcome.
My aunt is really enjoying the food after being in hospital and she is looking healthier than she has in years. I cannot fault Wilton Manor and would recommend it to anyone who is looking for care for their loved one.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you for your lovely review. We're so pleased that your aunt feels happy and well cared for at Wilton Manor. It's wonderful to hear she's enjoying the food and looking healthier, it truly means a lot to us. We strive to create a warm and welcoming environment for both residents and their families, so your kind words about our team and home are greatly appreciated. Kindest, The Wilton Manor Team


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Review from Karen D (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start I have been very impressed with Wilton Manor. Mum moved in late December. We received a very warm welcome. All the staff I have had the pleasure of meeting so far have been very professional and treat the residents with the utmost respect. Nothing is too much trouble. There are
numerous and varied activities for the residents to participate in if they so choose. The meals are excellent and personal preferences are catered for. The bistro is a lovely area for residents and family to meet and mix in. Mum is so pleased she decided to move here. She has settled in really well and is much more her old self. Keep up the great work Wilton Manor. So far, I really can't praise you highly enough.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you for your wonderful review. We're delighted to hear that your mum felt so welcomed and has settled in well-it's lovely to know she's feeling more like her old self. Providing a caring, respectful, and engaging environment is so important to us, so your kind words about our team, activities, and meals truly mean a lot. We're so pleased that Wilton Manor feels like the right place for her. Warm regards, The Wilton Manor Team.


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Review from Emma W (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Wilton Manor at the beginning of December. I came from Spain to spend Christmas with her. The home was beautifully decorated, lovely room with big windows, incredibly friendly and approachable staff. After spending three days seeing what wonderful care and attention Mum was getting, and
sampling the tasty food on offer, I can go back to Spain happy in the knowledge that Mum is in the best possible place. Also a variety of activities every day.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your lovely review. We're delighted to hear that you had such a positive experience at Wilton Manor and that your Mum is happy and well cared for. It was a pleasure to have you here over Christmas, and we're so glad you got to see firsthand the warmth and dedication of our team. Knowing that you can return to Spain with peace of mind means the world to us. We look forward to continuing to support your Mum and making Wilton Manor feel like home for her.


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Review from F W (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we heard there was a new care home opening in Melton Mowbray we went for a tour and signed the contract the next day. The home is impressive being brand new, the bedrooms are tastefully decorated, well-equipped and the common areas are beautiful and very comfortable. There are numerous lounges
and a bistro that residents and their family and friends can relax in. Most importantly the staff are truly amazing. From the Manager down, everyone we have met has been welcoming, personable and very caring. The care my mum is receiving is excellent and communication with family members is prompt and comprehensive. The meals at Wilton Manor are excellent and my mum really enjoys them. There is an extensive activity schedule with a variety of in home and community activities. My mum is so happy she moved from her previous care home. I would highly recommend Wilton Manor if you are looking for a care home.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your heartfelt review! We are truly delighted to hear how happy both you and your mum are with Wilton Manor. It means the world to us to know that she is receiving the care and support she deserves, and that you feel confident in our team. Creating a warm, welcoming, and comfortable environment for our residents and their families is our top priority, so your kind words about our staff, facilities, and activities mean so much to us. We're especially pleased to hear that your mum is enjoying the meals and the variety of activities we offer - it's wonderful to see her thriving in her new home. We are so grateful to have you as part of the Wilton Manor family, and we truly appreciate your recommendation. Warmest regards, The Wilton Manor Team.


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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Wilton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wilton Manor is calculated as follows: ( (105 Excellents x 5) ) ÷ 105 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.663 Points relating to the number of positive Reviews for Wilton Manor is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 9 Positive Reviews ÷ 11.8 = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Helen

Helen Cooke

Job Title: Home Manager

Joined: 2024

I joined the Sanders Senior Living family in June 2024, after spending over three decades devoting my life to the compassionate care of individuals living in Dementia, Nursing and Residential care homes. I am a trained Nurse by background.


Raising my family in a close-knit community within the Vale of Belvoir, my three boys were educated in Melton Mowbray. I cared for my darling gentle dad who developed Dementia and I truly believe that unless you have had personal experience of such heartache, no one can really understand both the sad and happy times during such a journey. Dementia does not define a person and every person’s journey is different.


Throughout my 35-plus-year career, I have worked in numerous settings, from small family-run homes to large-scale care Companies, consistently advocating for person-centred care, emphasizing tailored, meaningful activities that promote mental stimulation, physical health, and emotional well-being with family and friends being at the heart.


As I look to the future, I remain committed to my vision of care homes as vibrant communities where everyone can live meaningful, fulfilling lives. I will continue to inspire new generations of caregivers, ensuring that my legacy of compassion and excellence will endure for years to come. I have an unwavering belief in the human spirit's capacity to thrive — no matter what the circumstances.


I am looking forward to opening the doors at Wilton Manor to welcome all to experience the stunning care and environment that we have to offer.


Frequently Asked Questions about Wilton Manor

What types of Care is Wilton Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wilton Manor have?

There are 59 Single Rooms.

What are the Facilities & Services at Wilton Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Bar/Café are some of the Facilities & Services.

How far is Wilton Manor to the centre of Melton Mowbray?

0.4 mile(s) as the crow flies, distance by road may be significantly further.