Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.
We are Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
Melwood Grange has a Review Score of 8.6 (8.625) out of 10, based on 5 reviews in the last 2 years. Over all time Melwood Grange has 5 reviews.
Review from D B (Resident) published on 8 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from C G (Respite Resident) published on 2 April 2025
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Overall Experience
5.0 out of 5
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange
I'm glad to hear that your stay at Melwood was positive overall, and it's great that things were improving by the time you left. I hope they can accommodate your needs for full-time care in the future. Wishing you and your wife all the best during this time.
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Review from D N (Resident) published on 2 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange
Thank you so much for your kind and heartfelt review. We're so glad to hear that you're feeling supported and cared for at Melwood Grange. It's wonderful to know that our team's efforts to provide both care and companionship have made a positive difference in your experience. Your words mean a lot to us, and we're grateful to have you as part of our community.
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Review from K G (Son of Resident) published on 1 April 2025
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Overall Experience
5.0 out of 5
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange
We truly appreciate your thoughtful review of Melwood Grange. Your support means a great deal to us, and we're grateful to you and your family for being such valued members of our community.
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Review from D G (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange
Thank you so much for your kind review of Melwood Grange. We're incredibly grateful to you and your family for being such an important part of our community.
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The Review Score of 8.6 (8.625) out of 10 for Melwood Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for Melwood Grange is calculated as follows: ( (50 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.842 Points relating to the number of positive Reviews for Melwood Grange is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 5 Positive Reviews ÷ 14.6 = 0.342
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
I am a dedicated and compassionate Care Home Manager with many years of experience in the care industry. My unwavering commitment to improving the lives of the older people drives me to create a nurturing and supportive environment for both residents and staff.
I take a holistic approach, ensuring that each resident's physical, emotional, and social needs are met, fostering a true sense of community and belonging. I am dedicated to ensuring our care home remains a place of warmth, dignity, and respect for all.
Job Title: Registered Clinical Manager
Nolizwe has been a nurse for 18 years and has spent a number of years managing care homes. Her passion for caring for others drives her commitment to providing exceptional care and support, ensuring the well-being of both residents and staff in every home she oversees.
Job Title: Deputy Home Manager
Our Deputy Manager, Nicky, has over 40 years of experience at Quantum Care and has dedicated her career to providing exceptional care for others. Her extensive experience and unwavering commitment to supporting both residents and staff make her a valued member of our team.
Job Title: Administrator
Jayne has been with Quantum Care for several years and has recently transitioned to Melwood Grange from our previous home, Richard Cox House. In her administrative role, Jayne supports the home by managing all administrative tasks, ensuring smooth operations and effective organization across the home.
Job Title: Customer Relations Manager
Joined: 2024
Scott brings his customer relations experience in the care sector to Melwood Grange. In his role, Scott focuses on supporting new residents as they settle into their new home. He dedicates his time to connecting with the local community, ensuring residents feel welcomed and integrated into their new surroundings.
Job Title: Hospitality Manager
Joined: 2024
Derek is the Hospitality Manager at Melwood Grange and brings with him over 25 years of experience and expertise in the hospitality industry. He is dedicated to overseeing all aspects of hospitality at Melwood Grange, ensuring a comfortable and welcoming environment for residents and their families.
Job Title: Receptionist
Joined: 2024
Tina has previously worked as a Receptionist in Care, Education and local Government. She has joined us following her move to live in Royston. Tina will be welcoming and supporting everyone who comes to Melwood Grange.
Job Title: Receptionist
Joined: 2024
Heidi has a background in hotel management gained while working at Disneyland Paris and the French Alps. She was also a flight attendant for British Airways for 12 years. Now living in Royston, Heidi is welcoming and supporting everyone who comes to Melwood Grange.
