Companion rooms are also available on the following rates:
Self-Funded Residential Care £2650
Self-Funded Residential Dementia Care £2675
RESPITE Self-Funded Residential Care £2750
RESPITE Self-Funded Residential Dementia Care £2775
Carrstone House Care Home has a Review Score of 7.8 (7.819) out of 10, based on 1 reviews in the last 2 years. Over all time Carrstone House Care Home has 1 review.
Review from Sue J (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum has settled in so well at Carrstone House and that the activities and community spirit have had such a positive impact on her life. It means a great deal to our team to know their efforts are making a real difference. We're also pleased that you feel welcomed and well-informed - that's very important to us. Thank you again for your support!
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The Review Score of 7.8 (7.819) out of 10 for Carrstone House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for Carrstone House Care Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.069 Points relating to the number of positive Reviews for Carrstone House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 1 Positive Reviews ÷ 14.4 = 0.069
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Commissioning Home Manager
Joined: 2024
Shane Collier | Commissioning Home Manager, Carrstone House, Downham Market
I am delighted to introduce myself as the new Commissioning Home Manager for Carrstone House in Downham Market. With a strong commitment to delivering high-quality care and fostering a supportive environment for both residents and staff, I am excited to embark on this journey.
My role at Carrstone House involves overseeing the opening and ongoing management of this service, ensuring that we meet the highest standards of care and compliance. I bring with me a wealth of experience in care home management, with a focus on creating person-centred environments that prioritise the well-being and dignity of all residents.
Joining the team at Carrstone House is an exciting opportunity for me to contribute to the community in Downham Market, and I look forward to working closely with residents, families, and staff to build a home where everyone feels valued and cared for.
Job Title: Commissioning Deputy Manger
Joined: 2024
Nicki Wagg - Commissioning Deputy Manager
Nicki Wagg entered the care sector in 2008, transitioning from a non-care background. Since then, she has developed a deep passion for the industry, particularly in dementia care.
Over the years, Nicki has continually expanded her skills and qualifications, holding a variety of roles that have equipped her with extensive experience and insight.
Known for her nurturing nature, Nicki emphasizes growth, encouragement, and support for her staff, fostering a positive work environment.
As Commissioning Deputy Manager, she brings a compassionate and knowledgeable approach to her role, committed to improving care quality and making a meaningful impact in the lives of residents.
