Free parking available at all times of the day. EV Charging points.
Greenholme House Care Home has a Review Score of 8.3 (8.266) out of 10, based on 2 reviews in the last 2 years. Over all time Greenholme House Care Home has 2 reviews.
Review from Susannah E (Daughter of Resident) published on 8 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Charlotte Schofield, Client Liaison Manager at Greenholme House Care Home
Thank you for your wonderful review! We are thrilled to hear that your mum has transitioned from respite care to being a permanent resident at Greenholme House. It's great to know that you and your family enjoy our beautifully furnished environment, outstanding food, and engaging activities. Our team is dedicated to providing exceptional care, and it's rewarding to see that reflected in your experience. We appreciate your recommendation for those facing the difficult decision of placing a loved one in care. Your support means a lot to us!
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Review from Vivienne S (Wife of Resident) published on 4 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Charlotte Schofield, Client Liaison Manager at Greenholme House Care Home
Thank you for your wonderful review! We are thrilled to hear that your husband has enjoyed his month-long stay at Greenholme House and that our beautiful surroundings, caring staff, and delicious food have made a positive impact. It's heartening to know that our manager's availability and the happy atmosphere created by our team have contributed to your experience. We look forward to welcoming your husband back as often as possible. Thank you for choosing us!
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Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
The Review Score of 8.3 (8.266) out of 10 for Greenholme House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Greenholme House Care Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.266 Points relating to the number of positive Reviews for Greenholme House Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 2 Positive Reviews ÷ 14.2 = 0.141
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
I joined Avery in April 2024 as the appointed general manager for Greenholme House.
I bring a wealth of experience having worked in the health and social care sector since 1992 in various roles, I progressed to Home Manager in 2005 and have continued my career path working in different roles as Commissioning and Regional Manager roles. I am passionate about ensuring that the residents are at the centre of operations within their homes, and I advocate for outstanding care.
I am hugely proud and privileged to lead the exceptional team at Greenholme House, sharing the same vision of what outstanding care looks like.
Job Title: Deputy Manager
Joined: 2025
Shelley has extensive experience & knowledge of working within residential & dementia care-focused homes, working her way up to management level.
She is passionate about working with the elderly and in particular dementia care striving to go above and beyond to enrich each individual's care and well-being.
Job Title: Customer Service Manager
Joined: 2024
Charlotte has extensive expertise & knowledge working within the care sector, customer relations & supporting with commissioning care homes.
She is passionate about providing the best possible service to the residents & family members, she will be there to offer a friendly welcome.
Charlotte has a great understanding and appreciation of the stresses & anxieties we can have when moving a loved one into a care home and will be there to support and guide you through the transition.
Job Title: Administrator
Joined: 2024
Ellen has a vast amount of experience of working within administration, she has a keen eye for detail and will be able to support you regarding funding your placement at Greenholme House.
Job Title: Activity & Wellbeing Lead
Joined: 2025
Elizabeth has experience of working within different roles within the care sector, she quickly learnt her calling when she was offered a role within lifestyle & Wellbeing which is descried as her dream job!
Elizabeth will deliver an outstanding activities programme to support & encourage people to live happy and fulfilling lives.
Job Title: Head Chef
Joined: 2025
Louise believes that catering within the care sector has far wider reaching benefits than nutrition alone. Dining & food is such an important part of life, this should not stop when a person enters a care environment.
She loves to make high quality restaurant style meals, which not only meet the individual needs of the residents & family members but allow family links to be maintained.
Job Title: Head Housekeeper
Joined: 2025
Amanda has recently transitioned from working within education to care after learning about Avery Healthcare values, she felt these aligned closely with her own.
Amanda takes great pride in cleanliness and the finer details, she will always ensure the home is clean and tidy for all to enjoy!
