Kingfishers

The Meadows, New Milton BH25 7FJ
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10 164 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided by Kingfishers

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Mills (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfishers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,402
  • (these prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Kingfishers Reviews (164)

Total of 164, showing 1-20
10

Kingfishers has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Kingfishers has 164 reviews.

Overall Experience

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Review from H C (Wife of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Kingfisher's Nursing Home enough, they are the kindest most loving group of people you could wish to meet. My husband was a resident for a short while before he passed away but the care was wonderful. Since he died they have been my lifeline, I have been welcomed back to do some gardening
and often sit on the patio with many happy residents enjoying the sun and cake. Everyone there are so happy is is a pleasure to walk through the door. Outstanding they are. I cannot recommend the home enough.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you so much for your lovely comments about our home. It means a great deal to us to know that our team was able to care for your husband with kindness and compassion during his time at Kingfishers. We're also so pleased that you continue to feel welcome and part of our community. Thank you again for your kind words and for taking the time to leave a review.


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Review from B E (Daughter-in-law of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law resided at Kingfishers receiving palliative care for the final month of her life.
Her care was thorough and the staff genuinely cared about her and her needs which gave us a lot of comfort at a very difficult time.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing your experience of your mother-in-law's time at Kingfishers. We're so glad to hear that our caring team could provide comfort and support during such a difficult time. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share them. Thank you again.


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Review from M S (Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kingfisher answers all my needs. I am 94 and am very grateful for the kindness and help I get from all the staff. I feel safe and happy. There is always some activity going on morning and afternoon, should I want it. Also the wonderful mini bus, the good food and lovely gardens. Thank you Kingfisher.

Reply from Zoe Mills, Home Manager at Kingfishers

We're so pleased to hear that Kingfishers is meeting all your needs and that you feel safe and happy here. Our team works very hard to provide the best care, and it's wonderful to know you appreciate their kindness and support. We're also glad you enjoy the activities, food, gardens, and minibus. Your piano playing brings so much joy to the other residents too! Thank you again for sharing your experience with us.


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Review from Diane B (Next of Kin) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I visited Kingfishers to view for a very dear friend I was greeted with lovely smiley faces from everyone I met. Very impressed with everything I saw. I am very pleased with the care received.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing your lovely feedback about Kingfishers! We're so glad our team made you feel welcome, and it's great to hear you're pleased with the care your friend is receiving.


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Review from G M (Respite Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well looked after by a very friendly, kind and caring team. Everyone has been so cheerful, always smiling. They have helped and encouraged my recovery.
The food has been excellent - a wide choice of menu and well presented. Thank you everyone.

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Review from Peter J (Son-in-law of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome at the home was excellent. The resident settled in within just two weeks and feels the experience is on par with a hotel. He enjoys the social aspect of the home and the laughter experienced adds to the relaxed atmosphere. Any concerns/issues related around our lack of understanding and
the staff learning his specific needs, feedback was readily received and acted upon. As ever, there are some opportunities for improvement but I am confident the management will embrace constructive feedback.

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Review from V U (Respite Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed very much the carnival and procession and also the school carol service was lovely and well attended. The staff are very respectful friendly and encouraging. I would certainly recommend the home to others.

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Review from Barbara M (Sister-in-law of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought my sister-in-law to Kingfishers from Cornwall in November 2022, due to her worsening medical problems. We certainly chose the best place. Her care has been exemplary. Thank you so much to the manager and her team for making her time with them so enjoyable. Even though she was wheelchair-bound,
she was encouraged to join in the many activities and special occasions organised and she participated with enthusiasm. We had planned to give this review on her first anniversary as a resident, but sadly she passed away all too soon. It does not alter the fact, however, that we wholeheartedly recommend Kingfishers for the top-class, all-round care they provide.

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Review from Judith R (Resident) assisted by family/friend published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the musical entertainment. I like the activities. There is always something going on and the staff make it fun. I love musical shows and enjoy taking part in the choir.

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Review from A G (Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care from all staff working at the home. I feel safe here and comfortable.

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Review from H W (Resident) assisted by family/friend published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Kingfishers for respite after an injury. I was treated with care, courtesy and kindness by all staff - from reception to carers, cleaners, catering staff, events organisers, nurses and managers etc. Nothing was too much trouble. I would highly recommend Kingfishers.

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Review from June P (Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for nearly a year and have been very happy and well looked after and highly recommend it. It is like my second home.

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Review from Rita M (Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I like my room because of the view. I also enjoy the music and bus trips. Also, the staff are very friendly and helpful. The whole thing is amazing.

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Review from Joyce P (Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a 2 week trial, enjoyed the break so decided to live here full time. Everything is extremely pleasant - staff, the lovely garden, entertainment, activities and food. I am extremely happy.

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Review from Susan N (Friend of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been welcomed into Kingfishers by friendly and kind staff. It is a beautiful home, very well run, good food, activities are fun for the residents with minibus trips regularly organised. My friend has recently passed away, but I shall still support and visit the home. I will certainly recommend
anyone who is looking for a lovely care/nursing home.

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Review from L A (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident in Kingfishers for 6 years. He was frail when he arrived but with the support of all the staff, plus good and timely medical care from the nurses and surgery his health improved.
He enjoyed being looked after by the lovely staff and especially enjoyed the excursions out on the
minibus trips to the forest, the coast or local pub. He also looked forward to the boat trips.

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Review from V M (Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Kingfishers to see what I could do to improve my life as home had become isolated. I have a pleasant room, a wide variety of activities to join in and most important of all, friendly people as residents and a good caring staff. This is just what I need to 'take me to 100 and beyond'!

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Review from Tessa H (Respite Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care for 2 weeks following a hospital visit. The welcome was wonderful and I was quickly made to feel at home. I enjoyed the entertainment especially the musical ones and my bedroom was beautiful looking over the gardens. The food is first-class and has helped me to recover from stomach
problems.

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Review from April N (Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. The staff have been friendly and helpful - they try to provide some sort of activity most days to get us out of our rooms and to mix with other people. I am grateful for the help that the staff give to us and their cheerful approach to their job.

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Review from Lynda B (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this with huge sadness, however, this is a big thank you for making my lovely mum's time in Kingfishers so good. She took part in the activities as much as she could and she thoroughly enjoyed being sociable until her final days when the care and sensitivity shown was faultless. It was
good to know she was in a safe place. Also, thanks for the help given to me along the way at a difficult time.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your lovely feedback given during such a sad time for you and your family, it's very much appreciated - your mum will be missed by myself and the team.


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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Kingfishers is calculated as follows: ( (199 Excellents x 5) + (4 Goods x 4) ) ÷ 203 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.


Frequently Asked Questions about Kingfishers

What types of Care is Kingfishers registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingfishers provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kingfishers have?

There are 62 Single Rooms.

What are the Facilities & Services at Kingfishers?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfishers to the centre of New Milton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.