Kingfishers

The Meadows, New Milton BH25 7FJ
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10 164 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided by Kingfishers

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Mills (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfishers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,402
  • (these prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Kingfishers Reviews (164)

Total of 164, showing 21-40
10

Kingfishers has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Kingfishers has 164 reviews.

Overall Experience

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Date Published

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Review from Sheila D (Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very comfortable here and feel secure after finding it difficult to manage at home whilst waiting for an operation with my husband having dementia. We are both happy and it is certainly the right place for us.

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Review from Marion M (Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving, I was welcomed, the staff are kind and helpful and there is a homely atmosphere. The food is excellent and Kingfishers is very recommendable.
I am recovering from a major operation and my room is perfect for me with activity to be seen from my lovely window.

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Review from Thomas K (Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous about my first experience of respite care. On my first day, I was made so welcome by staff and residents. I soon felt at home and at ease. Daily activities were great fun and very festive at this time of the year. I have enjoyed all activities and every single day has been wonderful.
I
have no complaints about the staff only praise.
My experience at Kingfishers home has been truly wonderful.

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Review from Marry T (Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been staying in Kingfishers, I have really enjoyed my stay. The staff are so helpful, friendly and happy. I feel as though I am on holiday! I have been able to relax and enjoy myself, enjoying the atmosphere when I can read my books. One of the things I love most is having my food cooked
for me and meeting other people and staff.

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Review from A M (Friend of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Kingfishers seems an excellent facility. Unfortunately, like most care homes, they are short staffed and this sometimes shows. Since the recent change of management, the home appears much improved, communications are better, as is the general atmosphere. I think the food could possibly be more
varied and is rather bland at times. All the staff I am in contact with are wonderful.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your kind review and I am pleased to hear you can see improvements in recent months. I would like to reassure you that staffing is maintained safely and Colten is actively looking at recruitment. Our menu offers residents a wide variety of choices and the menus change with the season. Residents have access to be able to make comments regarding food which our chef oversees. Please feel free to see me anytime if you would like to discuss anything.


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Review from J B (Respite Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my 3rd time of visiting, I like the home and staff, who are all very helpful and cheerful. Plenty of activities and sitting in the garden.

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Review from Caroline N (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents stayed for 2 weeks respite. I had peace of mind that they were safe and cared for. They were very apprehensive beforehand but made friendships with staff and other residents. Food was excellent and they joined in activities which suited them. Instant attention when called for help which
was particularly important for my mum at night.

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Review from June K (Wife of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Kingfishers was exceptional. My darling husband was cared for with such compassion and respect. My grateful thanks to all of the staff including reception and cleaners. The end of his life was handled with so much care to him and all my family.
Grateful thanks.

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Review from Bill N (Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room facing south gets plenty of sun. The staff are very helpful and greet me in the morning with a smile and breakfast! I enjoy playing cards with other residents.

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Review from Valerie C (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here nearly four years.
The home is very good.
The staff are very caring and the atmosphere is very pleasant.
I am happy here, very happy here.

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Review from Iris B (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and enjoy taking part in activities. The bus trips are enjoyable. My room is comfortable. I enjoy arranging flowers.

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Review from J H (Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2 years I have been here. Staff are very good.
Garden is like being at home.
I like anything to do with the garden.
I have advised people to come here.

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Review from J S (Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable and very friendly place - I'm happy here. All the staff are extremely helpful and caring. A very happy atmosphere.

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Review from Lisa C (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff at Kingfishers Care Home looked after my beloved beautiful mum with exceptional care right up until the time she passed on just 2 days ago. It is with much gratitude that I write this as I know she was happy in the last seven months of her life and was part of this unique
family. The dedication and compassion are astounding and have made it so much easier knowing she was so cared for, had some fun and had a sense of belonging. I will miss the staff and the residents as they also felt like part of my own family and would like to thank each and every one of them as they make such a huge difference. Thank you from the bottom of my heart.

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Review from Carolyn H (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only got praise for this outstanding care/nursing home.
My mother spent 3 months at Kingfishers during which time the care was exemplary.
The staff were incredibly kind to my mother, me and also to our wider family.
They looked after my mother wonderfully well, ensuring she was extremely
well cared for with compassion and dignity to the end.
A wonderful team from the receptionists through to the manager.
I cannot thank them enough.

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Review from Dorothy R (Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Everything I could have hoped for.
I would strongly recommend this lovely care home.

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Review from T V (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here for three years. Well looked after, very well by all the staff.
I enjoy several of the activities, including the trips.

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Review from C P (Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respect.
A pleasant stay.

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Review from Christine B (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My 95-year-old mum had a miserable time in a second-floor room which was very hot. Two days to get a fan. Not allowed to move to ground floor room until after isolation. When I queried this with the manager I was told I was ‘very rude’ and had the phone put down on me.
One night mum was not given a
prescribed sleeping pill as they had run out. No apology was given for this negligence.
Many staff had a ‘take it or leave it’ attitude and a smugness about their ‘outstanding’ QCC (from 2019 pre-Covid).
Was only too pleased when her convalescent stay was over.

Reply from Beata Brzozowska, Home Manager at Kingfishers

Thank you for your review. My team acted quickly in providing a fan due to the temperature in the room. Another room was reserved on the ground floor for your mum once isolation was completed. On discharge from hospital, it was noted that medication was missing. This was ordered immediately. Whilst in isolation your mum had a daily visit from the companionship team. She was also accompanied into the garden every day which she enjoyed. Her individual preference was large print books which were sourced. Once isolation ended your mum was a regular attendee to activities. She enjoyed group activities such as armchair dance. She also enjoyed a minibus trip out. She loved the garden and spent lots of time outside. She also enjoyed her meals in the dining room with the company of others. I remain proud of my Outstanding rating with CQC and the work my team do to meet the needs of all of our residents.


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Review from Sarah B (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You are supported by health professionals when you come into the world. Making it so reassuring in death that you have the health professionals around you again but with the extra support from all members of staff at Kingfishers. They have become supportive family to us for weeks, being able to visit
mum every day always with a smile, joke, hug, and a cup of tea when we needed it. Although, it’s a difficult time with covid nothing has ever been too much trouble. Mum was so well looked after, she kept her dignity, had a smile on her face, and a thank you to all members of staff. We were reassured she must have been very happy. A big thank you to every single member of staff, especially to the 2 members of staff who welcomed us with our first smile, to the lead health care assistant for going above and beyond with mum's care. Also, 2 nurses in particular for their knowledge and support in such difficult times, and to another member of staff who was terribly kind and understanding.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Kingfishers is calculated as follows: ( (199 Excellents x 5) + (4 Goods x 4) ) ÷ 203 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.