Kingfishers

The Meadows, New Milton BH25 7FJ
Submit a Review
10 164 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

Show Kingfishers on the Map

Care Provided by Kingfishers

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Mills (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfishers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,402
  • (these prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Kingfishers Reviews (164)

Total of 164, showing 81-100
10

Kingfishers has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Kingfishers has 164 reviews.

Overall Experience

  • 153
  • 10
  • 0
  • 1
  • 0

Date Published

164
4
4
17
147

Review from P S (Resident) assisted by family/friend published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was an initial shock being here and I was very stressed and unhappy. However, the staff helped me to settle in. The food is sometimes not to my taste particularly the suppers which at times look unappetising and seems a strange choice.
Having crossword puzzles delivered to our rooms each morning
is a welcome extra.

Reply from natalie Alexander, Marketing at Kingfishers

We are sorry that not all of the meal choices offered catered to your personal taste. We would always ask you raise this as our chefs will try and cater for individual requests where possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria S (Mother of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son received 'end of life' care at Kingfishers from January to March 2018. The standard of care and support at Kingfishers is extremely high in every respect and met all of our needs at this very difficult time.


Kingfishers is a beautiful environment with a luxury and homely feel and wonderful

staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael T (Husband of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1) Parking is often a problem. Families, friends and older people who cannot walk well often have to park on the road.


2) some rooms/corridors need a paint soon.


Reply from Laura Davis at Kingfishers

Thank you for your review, the high ratings you have given and the likelihood to recommend Kingfishers.
At Colten Care we constantly review each of the homes' decor and can assure you that re-painting on the second floor has already taken place and the first floor will follow shortly.
With regards to parking, I can assure you that only visitors are permitted to park within the car park, all our staff park off-site. If there are any issues parking, please do pop into Reception and we will do our best to accommodate.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff good. Music I enjoy a lot. Overall good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find my mother very well cared for. I am always welcomed into the home and invited to join in every activity. All the staff are so very caring and cheerful. I am completely confident that my mum has the best possible care and she is in a cheerful environment. It seems that there are interesting
activities every day. There are many groups that come into the care home and import their knowledge and talents in a fun way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah R (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a fall which fractured his pelvis. He went to hospital by ambulance. The manager and all her team went way beyond hope and expectations in getting dad out of hospital and setting up the correct level of care, however, when discharged everything was completely ready. Clothes moved, pictures
up and al personal items placed in a new room in identical places. Every staff member has been professional, caring and extremely kind. I truly believe that the manager and the team are way above outstanding!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here is made very happy by the staff here. I enjoy the musical events and sing-songs. The place is maintained very well by the staff and there are all amenities to hand.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful to everyone.
Food is excellent like a first class hotel in Las Vegas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria N (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spend some considerable time at Kingfishers visiting my mother as often as I can and I am delighted with the care she receives. The staff are amazing whether nurses, care, assistants, activity coordinators, catering or reception staff. So friendly, caring and professional. The recent gala lunch was
so enjoyable, the effort staff had gone to was very obvious. I feel Kingfishers is my own "home away from home" Thank you to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronica H (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Kingfishers for respite after surgery. What impressed me most was the professionalism, knowledge and dedication of the staff in all areas. They are wonderful! Nothing was too much trouble. There is not one negative comment I can make about my stay, Kingfishers is that good!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Son of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been living at Kingfishers for a year. Before she moved in her health had deteriorated badly and she was no longer able to live independently. Since arriving at Kingfishers her physical and mental wellbeing have improved greatly. The standard of care is first class. As a family, we have
been very impressed by the caring and considerate attitude of all the staff, as well as aspects of the community in which Mum now lives. Kingfishers is exceptionally clean; there is a beautiful garden and numerous activities for the residents. Mum particularly enjoys the food. We feel confident that Mum is being very well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Relative of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent day at the barbecue and other visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Grandson of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every element of this rest home has dramatically exceeded my expectations. The depth of care, love and understanding constantly shown by all members of staff, from the manager, carers, kitchen staff and cleaners and even extending to maintenance men and the apprentices working on the new extension,
have been frankly, incredible.
This empathy and compassion is extended to all, even when the resident is being erratic or consistently confrontational.
I leave for my home in the antipodes happy and secure in the knowledge that my grandmother could not possibly be in a better place.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia B (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to thank everyone at Kingfisher for making my mother so welcome, happy and feeling safe at the end of her life. They all do an amazing job and all the staff are so so happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa W (Friend of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CQC rated Outstanding, what more can I say? Friendly, kind, understanding staff. Always time to talk which is so important. Amazing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia R (Relative of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited many times and attended various things. Each time we come away very impressed with staff and managers.
Have said to many people of a certain age that when the time occurs.
It gives one such a feeling of confidence in all that is here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived here for a year. I cannot fault the home, the staff, the food, everything is excellent.
I believe it is easily the best home for miles and tell everyone how excellent it is here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June D (Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a bbq today and it was very good. The staff and everybody are fine. We have no grumbles at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael D (Resident) assisted by family/friend published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects. Staff are friendly and very helpful. The food is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved here on 24th May 2017 having sold my bungalow in order to secure a 'care plan' to enable me to live here for as long as I need.
I have a room of my choice and have brought several articles with me so it has helped me to feel that the room is as much like home as possible.
I am fortunate since
I am mobile so I can get into the lovely gardens.
There are a variety of activities but personally, I would like more classes with exercises like Extend. Me being here gives my daughter, son and daughter in law as well as myself, peace of mind.

Reply from Laura Rolph, Assistant Marketing Manager at Kingfishers

Thank you for your review, please do mention to the Activities Team at Kingfishers that you would like to see more exercise based activities and they will always do their best to try and vary their monthly program.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Kingfishers is calculated as follows: ( (199 Excellents x 5) + (4 Goods x 4) ) ÷ 203 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.