Kingfishers

The Meadows, New Milton BH25 7FJ
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10 164 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided by Kingfishers

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Mills (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfishers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,402
  • (these prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Kingfishers Reviews (164)

Total of 164, showing 101-120
10

Kingfishers has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Kingfishers has 164 reviews.

Overall Experience

  • 153
  • 10
  • 0
  • 1
  • 0

Date Published

164
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4
17
147

Review from Caroline J (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact, I have been extremely impressed with everything about this care/nursing home.
The response to my online enquiry was within 24 hours.
My mum was admitted within 4 days of the enquiry.
The staff - all of them, are absolutely fantastic, nothing is any trouble and all mum's
needs are anticipated.
The décor, aroma, gardens, communal areas and private rooms are all amazing.
It is really 5 star.
Thank you so much for the care you take.
I have visited other care homes and Kingfishers is definitely a class above the rest.

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Review from B P (Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy life here. The weather was lovely and we have a lovely garden and the entertainment was very good.
I am very happy here. The staff are very helpful, we are very lucky the staff keep us busy.

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Review from H S (Respite Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was wonderful and staff are too.


I am happy to have won the big cake - the gardens are beautiful and I really enjoy walking.


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Review from Tim N (Husband of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was totally satisfied with the excellent care and attention provided by all the staff at Kingfishers. My wife was treated with dignity and compassion at all times which I witnessed through my daily visits. I was also very impressed and grateful for all the support and kindness the staff afforded myself
and my family.

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Review from K T (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely day starting with trip in the minibus to Hythe where we joined a specially adapted boat to take about 8 residents on a trip up Southampton Water and the Hamble River. The voluntary crew served tea and biscuits and went among the residents chatting. There was also a commentary as we went along
pointing out places of interest. On our way back a lunch was provided which we ate at Hatchet Pond. A really lovely day which I think everyone enjoyed. Very well organised.

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Review from B P (Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful time and were very well looked after.
I enjoy the activities here. The garden is beautiful. We are very lucky to be in this home. The staff are very friendly and all very helpful.
I feel very much at home here.

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Review from B F (Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The boat trip was absolutely wonderful.
My daughter came and she loved it as much as I did.
I enjoyed it very much.
I'm looking forward to doing it again.
I enjoy watching the dog that we share and all love them.
This is my forever home now.

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Review from Pip T (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are visiting from Australia and have been very favourably impressed with the friendliness of staff and quality of care we have witnessed. A lot of effort goes in to providing a good range of entertainment for the residents. On a few occasions we have had lunch in the dining room and have been impressed
with the quality and variety of food. We were here for the 100th birthday celebration of our mum and were delighted with the effort gone to by all members of staff. Decorations, food, drink and a beautiful birthday cake were provided by Kingfisher for the occasion. She was also presented with a lovely bouquet of flowers. Catering staff are very accommodating in responding to individual requests.

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Review from Jacquie C (Sister of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience for us as a family and for my sister.

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Review from Alison E (Niece of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt found the perfect home for her last years she had dementia which slowly intensified but she was always stimulated, entertained, taken on outings to keep her interested in life. When I visited I always felt I was visiting her home and I was always very well looked after.
This is a very positive
"can do" place.

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Review from Margaret W (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy and caring home for my husband to end his days.The staff were incredible and made him feel at home which made my life easier knowing that he was in good hands.
Thank you for everything.

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Review from M H (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Celebration of life celebration. Congratulations on a wonderful afternoon. Very helpful.

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Review from P M (Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.
The ambience is excellent, a very happy atmosphere and the staff are very good.
All activities are of a good standard.

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Review from Sally W (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought my father here firstly for two-week respite and he ended up staying because he liked it so much. Of course, as a visitor I don't get to see the day to day running of the home but whenever I call I am so impressed by the friendliness of the staff, cleanliness of the contemporary environment
and my father's repeated comments about how happy he is. There are always lots of activities going on. I know if I can't get to see my father that he is kept entertained, is not lonely and is cared for to a very high standard.

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Review from Sara W (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Kingfishers in October 2016.
She was unable to care for herself at home anymore. The staff are lovely and very caring. Nothing was too much trouble for them.
Mum was very happy and knowing she was safe and so well looked after was a weight off my shoulders.
Unfortunately, Mum
passed away recently, the carers at Kingfishers have been amazing and very kind and caring.
We had a lovely sympathy card from them with lovely thoughtful words written in. Very comforting.

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Review from Esme B (Sister-in-law of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, friendly staff.

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Review from Siriol S (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kingfishers for two years and the staff are all very kind and attentive.
She is well cared for and the home is always spotlessly clean as is my mother.

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Review from S B (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care given to mum by nurses and carers. They take the time to explain things to us and everyone is always happy and friendly.

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Review from Brian M (Brother of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to residents at Kingfishers is quite superb.
My sister has been a resident there for over a year and even in the most trying circumstances, she has been treated with great kindness and courtesy. The food is excellent and plentiful. The accommodation is of an extremely high standard
and always kept very clean. The staff are very helpful, polite and kind. I could not be more delighted that my sister is a resident at Kingfishers.

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Review from P E (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and kind.
Activities are excellent. Food served was just fine. My room is very good.
Overall, it is very good.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Kingfishers is calculated as follows: ( (199 Excellents x 5) + (4 Goods x 4) ) ÷ 203 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.