Kingfishers

The Meadows, New Milton BH25 7FJ
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10 164 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided by Kingfishers

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Mills (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfishers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,402
  • (these prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Kingfishers Reviews (164)

Total of 164, showing 141-160
10

Kingfishers has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Kingfishers has 164 reviews.

Overall Experience

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Review from Patricia P (Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for nearly two years and find it very comfortable. The staff are most helpful. All food is good and I would recommend it highly to any of my friends who need suitable accommodation.

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Review from Milly W (Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything satisfactory, very happy here, no complaints.

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Review from Joan G (Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed the outing to see "Wicked". Thanks to carers and others who pushed us.

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Review from Emily W (Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here. The staff are excellent and friendly.

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Review from Florence G (Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here 5 years - Staff are friendly.
Today I have met the new manager and today who if friendly and understanding.

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Review from M P (Sister of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased my sister was in Kingfishers. It was the hardest thing I have done in my life, but I need not have worried. after the first week, I noticed a big change in her, she was so contented and relaxed. I asked my sister "would you like to go on a coach trip" she said "no, they might not bring
me back" - that said everything to me.


I went every other day and to the meetings in which helped me understand dementia more and to ask questions. You walk into Kingfishers, there is a welcoming smile, It is so tranquil. All the staff give you a smile and are willing to help you - visit easy. They all helped my sister pass over with dignity. My family and myself thanks Kingfishers and staff.


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Review from Winifred B (Resident) assisted by family/friend published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Kingfishers since February this year - I have a lovely room with a patio door onto the garden and my own en-suite. The staff are very kind and there is lots going on if I want to join in.

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Review from Sandra H (Daughter of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just returned from a marvellous lunchtime with them. The home organised their dancers and then a BBQ in the garden. The staff were welcoming to all and the food of a good quality and well cooked accompanied by a variety of salads. We all had Pimms whilst we watched the dancing and it really was a lovely
lunch for both residents and their family and friends. Well done Kingfishers.

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Review from T C (Resident) assisted by family/friend published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I have a nice room, big enough to bring my electric piano. Everyone is very kind and look after me well. There are lots to do; I enjoy the food, especially the homemade cakes!

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Review from Wendy W (Resident) assisted by family/friend published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here - the home has a marvellous atmosphere and everyone is happy. The staff are excellent and go out of their way to help you. I am a cook myself and really appreciate the selection of food and how it is well prepared. The dining room is lovely and overlooks the marvellous garden.


I

thoroughly enjoy living at Kingfishers and would recommend to anyone.

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Review from Jo C (Regular Volunteer) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved in the care of the elderly professionally for the past 30 years and have recently retired - I now volunteer 1 day a week at Kingfishers and am very happy to recommend the home to anyone looking for care. The home is beautifully appointed and maintained; it has superb gardens which
are enjoyed by residents and visitors. The staff are well trained, happy in their work and everyone speaks very highly of them. The activities team provide a wide variety of interaction and outings and the food is excellent.

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Review from June B (Wife of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care home since September 2016. He is settled and as happy as possible, away from home. The staff are very caring, helpful and nothing is too much trouble. We had a birthday party and my husband was so spoilt all day. The family and friends come for cake which the chef made.
Banners, balloons all around just a perfect day. He is taking part in quite a few activities and mini bus trips arranged. So pleased he is in Kingfisher so close to home.

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Review from S D (Resident) assisted by family/friend published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Kingfishers for about 18 months and I'm very happy here. The staff are kind and help me when I need it. I have a nice room on the ground floor with a patio door onto the garden. I have lots of choice about what I do.

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Review from Y H (Resident) assisted by family/friend published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is comfortable. I am very happy here. I can do what I like and the staff are wonderful. The food is good we have lovely gardens and plenty going on. We have lots of trips out.

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Review from Marion B (Daughter of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a relief to have finally found a home that is all we hoped for in respect to our mother's care, my sister and I knew as soon as we walked into Kingfishers, it was calm, warm and comfortable. We didn't feel at all pressurised by the senior management to sign up, as we had done in the previous homes.
After previous experience with 2 other homes, Kingfishers is so much better, the staff are all lovely caring and friendly, all of them from housekeeping, catering, carers, nurses to management. Mum has been very settled there in only a few short months, it's the first time the family feels she will be safe when we leave to go home. Kingfishers have made the whole family feel welcomed and comfortable, nothing is too much trouble for them, which is a stark contrast to the other homes mum was a resident.

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Review from John W (Son of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for at least four years and has been looked after with great care. She is kept busy with the various activities although as time has gone on she has been less able to partake. She is alway cheerful when I arrive approx one visit per week) and well fed. The care by the
nurses is excellent and I feel happy with her situation.

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Review from Tony C (Resident) assisted by family/friend published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay - it was like being in a first-class hotel, but with warm and lovely carers and nurses. The care I needed was given very efficiently.

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Review from J B (Wife of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very helpful and understanding. Lots of support from them. The rooms and surrounding are clean and tidy. Very happy with everything.

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Review from P L (Daughter of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care provided for my mother at Kingfishers. She is in a comfortable and pleasant room with ensuite facilities. Her medical needs are very well cared for. A number of UTI infections have been nipped in the bud early, for example. The staff are generally friendly (I can
think of one who is a little austere) and the home places a high value on personal dignity. Over the years I have had cause to raise a few concerns. In all cases, this has been immediately followed up and appropriate action taken. I would be very happy to recommend this home. I have particular trust that end of life care at Kingfishers will be appropriate and what I would want.

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Review from Delia R (Daughter of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to this home in July 2015. She went in on palliative care but with their nursing, she made good recovery and lived for another fourteen months. Everything about this home is first class. The activities they provide are excellent for everybody, including patients who are not so
able bodied like my mother who was 94 years old. One small criticism is Mum found the food menu a little too fancy. The atmosphere was always cheerful. My husband and I both said we would put our names forward if we ever needed a home to go in.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Kingfishers is calculated as follows: ( (199 Excellents x 5) + (4 Goods x 4) ) ÷ 203 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.