Kingfishers

The Meadows, New Milton BH25 7FJ
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10 164 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided by Kingfishers

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Mills (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfishers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,402
  • (these prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Kingfishers Reviews (164)

Total of 164, showing 161-164
10

Kingfishers has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Kingfishers has 164 reviews.

Overall Experience

  • 153
  • 10
  • 0
  • 1
  • 0

Date Published

164
4
4
17
147

Review from M B (Son of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far things have been pretty good, but we would prefer it if there was a dedicated nurse for each floor.

Reply from Elaine Farrer, Assistant Marketing Manager at Kingfishers

“Thank you for your comments about Kingfishers and your likelihood to recommend the home to others. Please be reassured there is a dedicated, nurse available as required on each floor who reports to the overall Clinical Lead, also a nursing professional. If you have any queries about nursing arrangements or wish to clarify any other aspect of care, please feel free to speak in the first instance with any of the nursing team or the Home Manager. Thank you again for your review.”


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Review from Paul C (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since Kingfishers opened in 2009. During her time there I have been a frequent visitor. I have seen nothing but the very best quality of care. The staff are extremely professional as well as being kind and compassionate. they afford the residents dignity and consideration.
The team that regularly looks after my mother have become almost like family. There is currently underway a big change in senior management at the home which of course is a cause of concern for me, however, I am confident that Colten Care will ensure that the culture and quality of the home does not change.

Reply from Elaine Farrer, Assistant Marketing Manager at Kingfishers

“Thank you for your kind comments about the staff at Kingfishers and your likelihood to recommend the home to others. As you indicate, a new Home Manager has started at Kingfishers following the departure of the previous one who had been in post since the home opened in 2009. We fully understand why you may feel a little unsettled by this but please be reassured that the new Manager, Beata Brzozowska, is a highly experienced professional, the transition process has been smooth and the home is, and will continue to be, in very safe hands. Beata has been keen to meet all families of residents as soon as possible. If you have not already met her, I would urge you to talk with her and I am sure she will put your mind at rest. Thank you again for your review.”


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Review from Sue J (Daughter of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kingfisher for over one and a half years. We chose it after lots of research and visits to other homes, and it stood out for its friendly and caring atmosphere. She has settled well and enjoys chatting and catching up with the staff. She says "I'm very spoiled really!" The new
activity co-ordinator has been outstanding engaging her in activities and outings. The nurse has greatly improved her skin problem with help from the other carers. She has dementia and they know her well and encourage her. Residents really enjoy the parties and special events held at Kingfisher. I attended a Thai BBQ and dance event yesterday and their Royal Street Party was a great success too. All this is down to the excellent staff members, who are cheerful and welcoming. A resident I was talking to yesterday has been there six years and he said this is a lovely home.

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Review from Digby D (Son-in-law of Resident) published on 1 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 25 years experience of residential care homes around the Country relating to two of my aunts, my mother, two friends, and both of my parents-in-law. In that time I have never experienced a better, more caring and more professional care home than Colton Care Kingfishers at New Milton. Believe
me, I am a frank speaker and not given to flattering; my praise for this home is true and sincere and is based on two years experience of my parents-in-law living here and as a very regular visitor.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Kingfishers is calculated as follows: ( (199 Excellents x 5) + (4 Goods x 4) ) ÷ 203 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.