Burlingham House

Dell Corner Lane, North Burlingham, Norwich NR13 4EQ
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9.9 30 Reviews
Burlingham House is a beautiful historic Manor House, nestled within the Norfolk countryside.

The team is proud to offer comprehensive services tailored to meet diverse needs, including Residential and Dementia Care for long-term residents, and Respite options for short-term support and day-to-day needs.

There are lifts to all floors, wheelchair access, latest nurse-call system, hairdressers and a beauty treatment room, as well as a cinema room which is one of the home's most popular features. All rooms have phone points and radio / TV points, and each resident has their own ensuite wet room.

The home offers a range of services to suit your requirements; the residential service provides first-rate care for those who need security and extra help with their day-to-day living and companionship; short-stay care is available for those who need convalescence following an accident or illness or for those who need a well-deserved break.

This palliative care is aimed at improving the quality of life for residents, their family, carers and friends.

Alongside the beautiful Manor House, the Woodland Wing is the new facility offering purpose-built spacious bedrooms. Some have private access to a secured garden. All the bedrooms and lounges have views of the garden or the beautiful woodland.

In addition to the beautiful surrounding gardens there are two secured and safe gardens which residents are able to enjoy and there is a garden in the raised beds.

Please contact the team directly for a visit and a chat.
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Care Provided by Burlingham House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angie Venables (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Burlingham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,014
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • The weekly fees stated are only indicative and are subject to change, based on the level of needs and pre-admission assessment.
  • (these prices are only a guideline, please contact Burlingham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Burlingham House Reviews (30)

Total of 30, showing 1-20
9.9

Burlingham House has a Review Score of 9.9 (9.914) out of 10, based on 10 reviews in the last 2 years. Over all time Burlingham House has 30 reviews.

Overall Experience

  • 25
  • 5
  • 0
  • 0
  • 0

Date Published

30
2
5
10
20

Review from Julie F (Daughter of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my Mother received at Burlingham House. was excellent. I couldn't fault anything. The amazing staff are friendly, caring, nothing was too much trouble. The staff always welcomed you in with a smile. My goodness the food looked and smelted delicious. My Mother and other resident were always
clean and well presented.The Manager and Staff made my Mother feel welcome she soon became a part of their family.
I came to visit Mum weekly and I always felt happy when I left, knowing that she was happy.
Unfortunately mum's stay was only for 6+ weeks as she sadly passed away peacefully in her sleep.
The support, empathy provided at mum passing was amazing. If you are thinking of putting your loved one into a care home then I would recommend you put them into Burlingham House as this home deserves to rated as a 10

Reply from Angie Venables, Registered Manager at Burlingham House

Thankyou so much for your amazing review I will pass this onto my team.


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Review from L J (Friend of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff couldn't wish for better care and an amazing place
looking after my mum. Thank you to everyone. Done such an amazing job each and every one of you. Really couldn't wish for a better care home.

Reply from Angie Venables, Registered Manager at Burlingham House

We are so lucky to have such a dedicated and caring team. Thank you so much for this lovely review it is very much appreciated.


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Review from Jeremy H (Nephew of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Burlingham House in July 2020 following a capability assessment by the council. She was looked after, from the start, very well and settled in easily and she soon accepted being there. At that time her memory loss was only limited, so her move could have been problematic but
it was not.
She has been very well cared for right up to the time of her decline in the last few months and death on 27th September at the age of 101. Last year, when she had her 100th Birthday, Burlingham staff made a great effort to arrange a party for her and for all the residents, including laying on an opera singer - as my aunt was a keen member of a choir when younger. My aunt was single and none of her family lived close, so Burlingham staff became her family. In her last days, they and the local doctor worked together to ensure that she was in minimal pain and discomfort. Many of her relations were able to visit her in this time and to say goodbye. A big thank you!

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Review from P J (Son of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this care home over a month now mum has been looked after by the staff . Who are all very friendly and helpful. It's a lovely home and the staff are always helpful and kind.
The place is very clean and there is plenty of room for the residents to move around or they can sit and chill.
There
are daily activities to do if they wish.
We are pleased we made the correct decision and have no regets.

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Review from J S (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very positive experience with Mum's care at Burlingham House
for the last four months.
The managers and carers are very professional, caring and friendly,
nothing is too much trouble they never complain about my numerous questions
and needs for Mum.
The food is to a high standard
and when Mum is not feeling hungry, they
will try and prepare something specially for her.
I can relax and know Mum is being very well cared for.
Cannot thank them enough.

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Review from Janice D (Wife of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Burlingham House for 2 months before he passed away. We were both well cared for I cannot praise the carers enough. When I visited they always greeted me by my Christian name. When he became quite frail I didn't want to leave him and in his last few days they arranged for
me to stay near him. I was always looked after well. There were always lots of activities going on for the residents. We had a lovely Christmas Day dinner and Christmas party. Children from a nearby school came in to sing carols on one of the days leading up to Christmas. I cannot praise them enough, carers and managers.

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Review from Chloe K (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously had experience working in several homes within Norfolk, I can confidently say this care home is one of the best I have visited. All the staff are very friendly and are always ready to have a chat and a laugh with both residents and their relatives. They are all very welcoming and well-trained
to do the job. The home itself is very homely, especially with all the recent refurbishments. The kitchen staff provide excellent food with a great variety. The maintenance team do a great job keeping the home clean and maintained. Activities coordinators keep the residents busy with a different variety of activities including 1:1. Also decorating the home for different events/seasons etc which is nice to see. I would definitely recommend this care home.

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Review from Susan M (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at Burlingham House and I live in the US. I cannot speak highly enough of the team of caregivers and the quality of service she receives. The communication is excellent and I always feel informed about what is happening with her care.
On a recent visit, I was impressed to learn we could
visit at any time. Every visit my Mum was well cared for, in clean clothing and engaged in great activities. Despite her advanced dementia, she is still able to bake and enjoy her time. Every staff member we encountered was caring and seemed to know Mum well as an individual.
This is a caring, clean, person centered environment! The staff have a wonderful sense of humour and I really enjoyed my visits to Mum. It left me feeling peaceful knowing she is well cared for.

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Review from T C (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlingham House Care Home has provided very good care for my mother over the past few years and I would recommend it to anyone considering residential care for a loved one. Burlingham House have worked with my mother to get her back to the point where she can return home to live with me and my partner.
She was in a very poor state when she first went there and thanks to them, she is back on track. Care staff are very friendly and do go above and beyond. My mum became quite attached to certain members of staff, as they became attached to her. She will return for respite care at some point in the future as I know she will be in safe hands there. I would say I built up a very strong relationship with the manager, in particular. She was always responsive to my emails, calls, requests and any suggestions.

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Review from Patricia C (Sister of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Burlingham House are very kind, caring and approachable. They take great care of each resident, building good relationships with them and their families. I feel that my brother is very well cared for and liked, he is encouraged to take part in daily activities with staff and other residents.
Which he enjoys.
The staff also arrange other activities for the residents and their families for example; A BBQ, Afternoon Tea, singers and other entertainment etc.
Should I have any concerns I am able to discuss with any member of staff and feel listened to and receive support when needed. I know my brother is safe and well cared for.

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Review from R G L (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Burlingham House for just over 2 years, until his death earlier this year and I cannot praise the staff at the home enough for the excellent care they gave to him.
When it became obvious that my father's Alzheimer's meant he could no longer remain in his own home, we worried
about him being admitted to a care home. However, all our concerns were unfounded once he moved to Burlingham House, he loved this place and actually thought he was staying in a posh hotel!
All the staff are lovely and it was obvious they cared about all the residents. We were warmly welcomed when we visited (there was always tea and biscuits or cake for us too!). During Covid, we were kept updated, with phone calls and video calls so we could keep in touch. They also run a wonderful social media page, full of photos & updates so we could see what he was up to.
Overall, I would highly recommend Burlingham House.

Reply from Viktor Zak, Regional Manager at Burlingham House

Thank you very much for your kind words of appreciation. We will share these with the Burlingham House team.


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Review from Annette M (Wife of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Burlingham House enough. The managers and all the staff are first class. They work as a team and are carers in the true sense of the word. As families, we are kept updated with our loved one's health, and the Facebook page is a real blessing in these troubled times. No matter who answers
the phone, they always know what your relative has been up to and how they are. They involve residents in so much to keep them motivated each to their own ability. As a family, we are now content in the knowledge that my husband is happy after two previous failures! Lastly the food! Always looks beautifully presented and mealtimes are a joy. Keep up the good work, guys. You so deserve!

Reply from Viktor Zak, Regional Manager at Burlingham House

Thank you very much for your support and appreciation. They are received with pleasure and knowing that our efforts make all the difference. Thank you!


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Review from H M (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of this wonderful care home for six years. The staff were all very friendly, caring, often going the extra mile. it is extremely clean and homely, with lovely gardens. The food was always home-cooked and well presented and adapted to the individual requirements and tastes. My
family was always made very welcome. We would recommend this home for all your care needs as care is what they do, even for the end of life. Nothing is too much trouble.

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Review from G D (Son of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for this amazing team of carers.
They have made mom's adjustment to life in a care home pleasant and easy.
Many thanks to everyone at Burlingham House - well done.

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Review from Christine P (Daughter-in-law of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law will be 100 at the end of this year. He has been in this care home since August last year and has been shown nothing but respect in all of his personal care needs. Each member of staff is always welcoming, a cup of tea is always on offer, they even offer you to stay for a meal. I have
heard stories from strangers about various care homes, of how they smell and how informal they are, we have no worries here at Burlingham House on such issues, quite the opposite I'm glad to say. Dad was a loner just sitting watching TV before but the staff here have encouraged him into doing activities which he would never have done before which is good for his wellbeing. He would not still be with us if it wasn't for the dedication of these wonderful caring people so well done to management.

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Review from Jill H (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Burlingham House for the last 5 months. From the first initial visit to the current day, the standard of care and compassion and commitment to the residents has been consistently impressive. Every single member of staff is so patient and caring and do everything they can to
make residents comfortable, content and safe. Bedrooms are well decorated (to the resident favourite colour), food choice is excellent and delicious and the home, in general, is well presented and clean with good facilities. All staff are so friendly and welcoming and I cannot rate them highly enough.

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Review from Stephen K (Son of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to put my Father in Burlingham House in January. Since then the staff and management have been magnificent. Nothing is too much trouble for them to make the residents feel comfortable and at home. Some residents, like my Father, have dementia and the patience of the staff is brilliant. They also
keep the families informed of any problems no matter how small. They also actively encourage residents families to join in all activities they put on for the residents. I would fully recommend Burlingham House to everybody.

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Review from M A (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted. Burlingham House is a clean and happy environment with an excellent choice of home cooked food. Residents are cared for as an individual and as an individual and as a group with activities for those who wish to attend. The staff are attentive, happy and caring and the management
easily approachable. It's a safe and happy home and cannot fault it.

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Review from Christine B (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to Burlingham House at the age of 96. She spent six happy years there and was cared for until she was 102. Her carers were excellent over the six years and as a family, we feel her life was extended by her years at Burlingham House.


I was free to come and visit anytime and also received

support from staff at certain times. Management always made themselves available to discuss her care at short notice.

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Review from Myriann P (Friend of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't stress enough how amazing this care home is and how well they have been looking after my friend. She is so happy being there and it makes me more relaxed to know she is in good hands and being looked after well. Thank you once again.

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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Burlingham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Burlingham House is calculated as follows: ( (107 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 116 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlingham House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

EHO 5 Star

Recipient: Burlingham House

Date: Tuesday 08 Apr 2014 More details

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Meet the Team (2)

Angie

Angie Venables

Job Title: Registered Manager

Joined: 2019

Angie has been working in care for over 20 years, with roles ranging from Care Support Worker to Registered Manager.

She holds levels 2, 3 and 5 in Health and Social Care. Angie began her journey at Burlingham House in 2019 as a senior, she was promoted from this position to Deputy Manager before becoming Registered Manager in 2023.

... Read more
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Amy Parker

Job Title: Deputy Manager

Amy began her career in the care sector over 10 years ago, starting in-home care before moving to residential homes. Amy started as a Care Assistant, moving up to Team Leader, followed by Unit Leader, and has held her position as Deputy Manager since 2023. Amy Has her level 2, 3 and 4 in Health and Social Care and is currently working towards her level 5.

... Read more

Frequently Asked Questions about Burlingham House

What types of Care is Burlingham House registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burlingham House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Burlingham House have?

There are 49 Single Rooms.

What are the Facilities & Services at Burlingham House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burlingham House to the centre of Norwich?

7.8 mile(s) as the crow flies, distance by road may be significantly further.