Burlingham House

Dell Corner Lane, North Burlingham, Norwich NR13 4EQ
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9.7 29 Reviews
  • Burlingham House, Norwich
Burlingham House is a beautiful historic Manor House, nestled within the Norfolk countryside.

The team is proud to offer comprehensive services tailored to meet diverse needs, including Residential and Dementia Care for long-term residents, and Respite options for short-term support and day-to-day needs.

There are lifts to all floors, wheelchair access, latest nurse-call system, hairdressers and a beauty treatment room, as well as a cinema room which is one of the home's most popular features. All rooms have phone points and radio / TV points, and each resident has their own ensuite wet room.

The home offers a range of services to suit your requirements; the residential service provides first-rate care for those who need security and extra help with their day-to-day living and companionship; short-stay care is available for those who need convalescence following an accident or illness or for those who need a well-deserved break.

This palliative care is aimed at improving the quality of life for residents, their family, carers and friends.

Alongside the beautiful Manor House, the Woodland Wing is the new facility offering purpose-built spacious bedrooms. Some have private access to a secured garden. All the bedrooms and lounges have views of the garden or the beautiful woodland.

In addition to the beautiful surrounding gardens there are two secured and safe gardens which residents are able to enjoy and there is a garden in the raised beds.

Please contact the team directly for a visit and a chat.

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Care Provided by Burlingham House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angie Venables (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Burlingham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,014
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • The weekly fees stated are only indicative and are subject to change, based on the level of needs and pre-admission assessment.
  • (these prices are only a guideline, please contact Burlingham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Burlingham House Reviews (29)

Total of 29, showing 21-29
9.7

Burlingham House has a Review Score of 9.7 (9.722) out of 10, based on 9 reviews in the last 2 years. Over all time Burlingham House has 29 reviews.

Overall Experience

  • 24
  • 5
  • 0
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  • 0

Date Published

29
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Review from Damion B (Grandson of Resident) published on 8 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlingham House is a really nice care home. The home is really clean and smells fresh. The staff are very helpful and more importantly very friendly and nothing is too much trouble for them when it comes to looking after their residents.

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Review from Patricia D (Friend of Resident) published on 8 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a resident and when I visit, the staff always welcome me. They are very caring and make sure that they meet the resident's needs when required. The carers get time to sit and chat with the residents, which is what the residents like. There is also activities happening.

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Review from Lorraine L (Friend of Resident) published on 8 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a warm and friendly place. The staff are very welcoming and polite, beautiful surroundings, would happily recommend this home to all my friends and family.

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Review from Daryn F (Son of Resident) published on 4 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at this ever-improving home for 14 months. It is friendly and despite its size, it remains a home from home. They have some great stimulus areas and the staff are great with Mum without exception. She is comfortable here, which was one of our main concerns, and the transition
from her own home to Burlingham was relatively painless. It's nice taking her for walks in the gardens and her room is set up to remind her of her own house. The food is good and they cater to Mum's dietary requirements really well. In short, she is happy here and that is all you can really hope for. We looked at a lot of homes for Mum and found that overall, this home ticked the most boxes and made a sad and stressful time as easy as possible

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Review from Chris S (Friend of Resident) published on 4 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the extra care they provided to my friend. The home and grounds are amazing. It's just so peaceful and relaxing.


The home itself is new and is more than 5 stars. It's a great looking house.


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Review from Simon G (Son of Resident) published on 4 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic !!! Exceeded all expectations!
My mother has advanced dementia, being looked after at home with 24h carers. Her health and well-being were declining rapidly. Not eating, constant falls, was losing all her strength. Personal hygiene at all levels was a real cause for concern.
Having
tried to get her into several care homes without success due to her behavioural issues Burlingham House came to the rescue!
The very special care and specific interventions have had results which can only be described as MIRACULOUS. She is so much happier in herself. Is now eating and walking again, has rebuilt her strength.
Her personal hygiene issues are being very satisfactorily dealt with. The staff at Burlingham House just seem to work miracles with my mother. They are all very experienced and so genuinely kind and caring. The house has such a wonderful relaxed efficient atmosphere that, you could not wish for better. I am very deeply indebted to each and every member of her team.

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Review from Suzanne D (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in Burlington House. He is very happy. It's a home from home. The staff are friendly and very caring. More like friends than staff. It's clean and they have entertainment in lots of areas. It's just a lovely home. Bright and friendly.

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Review from Jonathan (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Burlingham House for nearly 3 1/2 years. During this time her mental state has deteriorated but as a family, we feel she has been looked after very well. Mums sight is very restricted so she is loath to join in activities. However, she does enjoy sing-alongs. We visit
every week and have always found the "carers" very easy to approach and they have always informed us on any issues involving mums care. There is only one thing that we would like and that is for her to have more frequent visits from GP.

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Review from Louise S (Daughter of Resident) published on 6 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at the after a very traumatic few weeks in hospital. The staff were so welcoming and made both me and my mum fell at home. The manager was very supportive and accommodating helping me sort out mums finances.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Burlingham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Burlingham House is calculated as follows: ( (95 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.818 Points relating to the number of positive Reviews for Burlingham House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 9 Positive Reviews ÷ 9.8 = 0.918

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

EHO 5 Star

Recipient: Burlingham House

Date: Tuesday 08 Apr 2014 More details

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Meet the Team (2)

Angie

Angie Venables

Job Title: Registered Manager

Joined: 2019

Angie has been working in care for over 20 years, with roles ranging from Care Support Worker to Registered Manager.


She holds levels 2, 3 and 5 in Health and Social Care. Angie began her journey at Burlingham House in 2019 as a senior, she was promoted from this position to Deputy Manager before becoming Registered Manager in 2023.


No image found

Amy Parker

Job Title: Deputy Manager

Amy began her career in the care sector over 10 years ago, starting in-home care before moving to residential homes. Amy started as a Care Assistant, moving up to Team Leader, followed by Unit Leader, and has held her position as Deputy Manager since 2023. Amy Has her level 2, 3 and 4 in Health and Social Care and is currently working towards her level 5.