Birchmere House Care Home - Avery Healthcare

1270 Warwick Road, Knowle, Solihull B93 9LQ
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9.6 79 Reviews
  • Birchmere House Care Home - Avery Healthcare, Solihull
Birchmere House Care Home in Solihull has recently undergone a remarkable transformation to meet the exceptional standards set by Avery Healthcare. The home offers unparalleled nursing, residential, and respite care, where your loved ones can reside with absolute confidence.

Located near the M42 and bordering Copt Heath Golf Club in the West Midlands, Birchmere House features premium facilities, including a state-of-the-art cinema room, luxurious hair salon, fully equipped therapy suite, inviting café, minibus for outings, and beautiful gardening spaces. Trust Birchmere House to deliver top-quality care in a safe, comfortable, and welcoming environment.

Each room is equipped with full en-suite facilities and kitchenettes, promoting independence. Residents can enjoy various communal spaces, including spacious lounges, a complimentary café, a light and airy dining room, a private dining room, quiet lounges and libraries, a cinema room, a minibus for daily outings, and a diverse program of activities and events. With on-site carers and nurses available 24/7, Birchmere House offers all the comforts of home and peace of mind.

Acquired by Avery Healthcare in April 2017, Birchmere House is now aligned with Avery's nationally recognized standards. Avery's rigorous standards are being implemented to create a vibrant community of care and companionship, elevating resident well-being, which is an integral part of the organisation's success.

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Care Provided by Birchmere House Care Home - Avery Healthcare

  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Walker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birchmere House Care Home - Avery Healthcare

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,585
    • Self-Funded Nursing Care from £1,585
  • (these prices are only a guideline, please contact Birchmere House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking available on site


Birchmere House Care Home - Avery Healthcare Reviews (79)

Total of 79, showing 1-20
9.6

Birchmere House Care Home - Avery Healthcare has a Review Score of 9.6 (9.630) out of 10, based on 34 reviews in the last 2 years. Over all time Birchmere House Care Home - Avery Healthcare has 79 reviews.

Overall Experience

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Review from Mark P (Son of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother underwent a Hip operation which unfortunately had complications following a lengthy stay in Hospital she spent 6 weeks at Birchmere to allow full recovery prior to going home.
All the staff from Management to Carers were always very approachable, friendly + professional. My Mom enjoyed the
many activities + socialising with other residents.
On leaving my Mother stated that her time at Birchmere had prepared her both physically & mentally to return home.
As a family we were very pleased with the home & care she received & would recomend to other potential residents.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for your kind words and for taking the time to review us at Birchmere House Care Home in Knowle, Solihull. It was a pleasure to be able to care for your mom and we are really glad we were able to help her on her way to recovery and her return home. We will be sure to pass on your thanks to all our staff. Best wishes to you all.


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Review from Sue B (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say how much wonderful loving care my mom had at Birchmere House Care Home - Avery Healthcare. The care given was just exceptional, All gave the most loving care.
My mom's stay was not long due to her illness but we know as a family my mom could not have ended her days better.
With warmest
wishes to all the staff, Thank you.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking time to review us at Birchmere House Care Home in Knowle, particularly at this very sad time for you all. It was a privilege for us to be able to look after your mom and for the pleasure of meeting you and all the family. We send our deepest condolences to you all at this very sad time. With very best wishes from all the staff.


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Review from Stephen L (Son of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been entirely bedbound for the past six months. She suffers from advanced dementia and pain from a hip fracture operation that was not altogether successful. My mother's condition was an unending worry for me before Birchmere House Care Home accommodated her and I could no longer cope
with the work and stress of looking after her, even with the intervention of home carers. Fortunately, Birchmere has taken care of everything and my mother is as settled as she can be having regard for all of her difficulties. The nursing and caring staff know precisely how to deal with this situation and I am safeguarded from receiving regular disturbing telephone calls. The environment generally feels quiet and unpanicked and the staff never complain about being overburdened or rushed. Above all, Birchmere has been flexible in meeting my requirements and is sympathetic to my challenges and my mother's.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for taking the time to review us here at Birchmere House in Knowle and for your kind words. We are delighted to hear you are satisfied with everything here. We are proud we have been able to ease your worries and are very happy your mother is settled and happy in our care. We are always working hard to ensure we give the best care possible to our residents and strive to maintain our high standards. Thank you very much for your feedback. We will be sure to share it with the team. Best wishes.


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Review from J H (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My relative was admitted into hospital from Birchmere House early October due to dehydration which led to sepsis; one month later as family we were told that after Birchmere House having been their home for 2.5 years they were no longer welcome back and so were left homeless.
The response to this review
from the Home Manager will be that a 'considered and full assessment' was carried out and Birchmere House could not meet the change in needs. It wasn't, my relative was asleep when the assessment took place.
If you value your, or indeed your loved ones, long-term changing care needs please not Birchmere House.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Birchmere House values all feedback, both positive and negative, as an opportunity to improve its services to both residents, families and friends. Each case is individually assessed on its own merits to ensure that specific needs are met with care and attention. Families and individuals are encouraged to bring any concerns forward for open, in-person discussions, demonstrating the homes commitment to personalized care and responsiveness.


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Review from S G (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff pleasant, always a smile for you. Catering staff really nice, always time for a chat. Great variety of meals and of a high standard, wine and beer available if desired. On the negative side, the time it takes for staff to attend if residents call button has been pressed can take up to 10 minutes
or more! Definitely more staff needed on all floors. Also after 5.30 nobody on reception so when visitors leave you can't get out as a code is needed, so then you have to hunt around to find a member of staff.

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Review from Claire D (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Birchmere House Care Home just 10 days ago and received a warm welcome from all staff. Our family are delighted to have him back near us and the activity timetable on offer gives dad such a variety of things to try and get involved in. This has had an immediate positive impact on his mental
well being. Birchmere House give the best home we could hope for.

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Review from Audrey S (Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel that the staff at Birchmere House Care Home care about all. I had a birthday recently and the staff here were wonderful. They came to my room to wish me well, once with birthday cake, with cards and generally, with good wishes. I was made to feel that this was my home and they were my
friends.
I recommend anyone to come here and be pleased to talk to anyone about how good it is to live here.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Knowle. We are delighted you had such a lovely birthday and that staff were able to celebrate your special day with you. Kindest regards from all at Birchmere House.


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Review from A G (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good, kind caring service for my mother since arriving in January this year from hospital. She has really improved both physically and mentally since arriving due to the lovely activities and stimulation she receives on a daily basis. Thank you and keep doing this as it is a huge blessing for
her and us, as a family, to know she is so well looked after.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review us here at Birchmere House Care Home in Knowle. We are delighted to hear you are so happy with everything and that we have been able to make a difference to your mother's life. We will be sure to pass on your kind words to all the staff. With very best wishes from everyone at Birchmere House.


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Review from Andy W (Son of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in the care home for a couple of months, she has been treated wonderfully, the staff are so caring, kind, helpful and treat my mother with dignity, as a family we know that she is safe, cared for and loved.
It is lovely seeing Mum join in with the activities.
All the best.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review us here at Birchmere House Care Home in Knowle. We really welcome your input and feedback and very much appreciate your response. We will be sure to pass on your kind words to the staff team and will strive to maintain high standards of care for your mother. Thank you very much and best wishes to you.


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Review from L O (Son of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find visiting Bichmere House a pleasure. The staff always offer a warm welcome and keep me informed with regard to my mother. I am pleased with the care and support the staff offer to my mother. The food is very good and varied and they all work hard with extra activities to give all residents something
to look forward to. Birchmere House and the rooms are kept very clean and make it a lovely environment in which to love.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review us here at Birchmere House Care Home in Knowle. We are delighted that you are happy with everything and will continue to work hard to ensure we provide excellent care for your mother. Your feedback is much appreciated and we will be sure to pass it on to the staff. Thank you and very best wishes.


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Review from Mary D (Niece of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this home regularly to visit a family member. The staff are professional, friendly, helpful and very caring. All of the management staff are very professional, informative and amenable. The staff always welcome feedback and management acts on any recommendations. It is a pleasure to visit on
every occasion. As a nurse visiting many homes, in my professional capacity, I can honestly say I have never visited a home of such excellence. I wish you all every continued success, keep up the good work!

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for taking the time to review us here at Birchmere House in Knowle. We have all been delighted to hear you are so satisfied with everything here. We are always working hard to ensure we give the best to our residents and strive to maintain our high standards. Thank you very much for your feedback, it means the world to us all.


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Review from Heather B (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having spent 6 months in various hospitals I was hoping to find somewhere she could receive the care and attention she required. Initially, it was quite difficult knowing who I should address about different problems but the managers and nursing staff are always polite, friendly, and helpful and will
work with you to resolve any difficulties you may have. As with all new experiences, there is a settling-in period which I was aware of and now both Mum and the family are getting to find our way and she has settled well.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review us here at Birchmere House Care Home. We very much appreciate your comments and hope we will be able to continue to work together to provide excellent care for your Mum. We will be sure to pass your feedback on to the rest of the team.


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Review from Geoffrey W (Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel at home. All staff are outstanding. My thanks to all.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

We are so glad you are happy living here at Birchmere House and on behalf of all the staff, would like to thank you for your kind words.


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Review from D B (Daughter of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father transferred to this care home approximately 6 weeks back, due to his home where he had been for a number of years closing there nursing floor. This was an incredibly stressful time for Dad and all his family.
I feel it appropriate to pass on feedback on what a gorgeous, safe and caring
home this is. The transition was smooth and compassionate and the efforts to settle Dad and the family were just incredible and very heartwarming and sincere. This is a true 'home' for the residents, and every staff member there, from the management, carers, nurses, admin, maintenance, housekeeping, kitchen staff etc. show that they really care and are passionate to ensure that their residents live their very best life.
As someone who has a lot of experience working in this industry, I feel that Birchmere truly 'showcase' older people's care.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for your wonderful, heartfelt review. All of the team at Birchmere House appreciate your kind words and are so grateful for you taking the time to write a review. We understand what a difficult time it has been for many residents moving from another home and how unsettling and worrying this process can be. We are proud that we have been able to ease your worries and are so happy your loved one is settled with us.
On behalf of everyone in the home, thank you and very best wishes.


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Review from Judith T (Relative of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Birchmere House Care Home - Avery Healthcare
for just a few weeks. He is very happy and thoroughly enjoys the very wide range of varied activities. There really is something for everyone!
He says the food is superb, and cannot fault it.
He has a super room, his room, and
the whole home is spotlessly clean. This is truly better than his previous care home on all counts.
The gardens are lovely, one warm afternoon I dropped by my relative was seated with several other residents outside enjoying an ice cream with the carers. They really look after them very well. Care or attention needed during the night is quick.
They went to great lengths over the first week to sort a suitable bed for him too!

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for taking time to review us at Birchmere House. It is wonderful to hear you and your relative are happy with everything. We will be sure to pass on your kind words to our team. Kind regards.


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Review from Valerie C (Wife of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been in Birchmere House Care Home - Avery Healthcare for over six months now following a series of strokes. He is very young at 58 but is treated with dignity and compassion. I know he is safe and very well cared for. All the staff are lovely and very professional. They care for my wellbeing
as well as my husband's.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review our home and for your wonderful feedback. We are so happy you feel this way and it is a real pleasure to be looking after your loved one. On behalf of everyone at Birchmere House thank you for kind words. Kind Regards.


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Review from A C (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and helpful. Everywhere is kept clean and tidy and mother's needs are all taken care of with no problems. Highly recommended.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We are very proud of our team and of being part of the Birchmere House family and the staff who provide excellent and above-standard care for our residents. I will be sure to pass on your review to the members of the staff team. Thank you and best wishes.


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Review from R A (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

very caring, lots of activities.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We are very pleased to have your feedback and are delighted to hear you are happy with our home. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Thank you for your kind words. Best wishes.


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Review from T M (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facilities.
Extensive activities.
Pleasant staff.
Would highly recommend.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review us at Birchmere House. We are very proud of the staff team and the work they do providing care for our residents as part of our Birchmere family. I will be sure to pass on your kind words to the staff. Thank you and best wishes.


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Review from A G (Friend of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to coronation celebration. Had a lovely time celebrating with friends. There was a lovely welcoming atmosphere. Staff were very accommodating and made me feel part of it all. Great fun, very enjoyable. Staff went to great lengths to make it a special day with lovely food, drink and fun activities.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Birchmere House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Birchmere House Care Home - Avery Healthcare is calculated as follows: ( (297 Excellents x 5) + (88 Goods x 4) + (9 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 405 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchmere House Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Rachel

Rachel Walker

Job Title: Home Manager

Joined: 2017

Hi, my name is Rachel, I am the registered Home Manager of Birchmere House. I started my nursing career many years ago, working in most departments. I consider myself blessed to be working with such a wonderful team here at Birchmere House. Every day is different and I enjoy the variety that this role brings. Please pop in anytime for a coffee and a chat my door is always open.


Nicola

Nicola Urry

Job Title: Administrator

Joined: 2017

Hello, my name is Nicky I am the administrator at Birchmere House.


I really enjoy working in care as no two days are the same.
We are a close-knit team where everyone supports each other and that's quite priceless.


Kerry

Kerry Counihan

Job Title: Head of Well-Being

Joined: 2018

Hello there my name is Kerry I am the Well-being co-ordinator here at Birchmere House. I have the pleasure of working with such wonderful residents as well as family members and work colleagues alike.


My role is so rewarding, I honestly love what I do. We literally laugh here every day, the activity programme is vast and varied and covers seven days a week as well as 3/4 mini bus outings every week too. I like to refer to us as the Birchmere Family because that's exactly what we are, a little family.


Alexa

Alexa Spataru

Job Title: Head of Housekeeping

Joined: 2019

Hi, my name is Alexa I am the Head of Housekeeping.
I started my career at Birchmere as a carer I then worked my way up to become a senior carer.


I work with a great team of domestics and feel very happy in my role. I am what you would call House proud so I like everything spik and span. The whole home has staff treat days which are very popular here, it makes us all feel valued and appreciated.


Frequently Asked Questions about Birchmere House Care Home - Avery Healthcare

What types of Care is Birchmere House Care Home - Avery Healthcare registered for?

Older Person Care, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birchmere House Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Birchmere House Care Home - Avery Healthcare have?

There are 62 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Birchmere House Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchmere House Care Home - Avery Healthcare to the centre of Solihull?

1.4 mile(s) as the crow flies, distance by road may be significantly further.