Review from Margaret T (Respite Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

I was in Birchmere for a week respite after a replacement knee operation. I found the staff friendly and helpful - good facilities and enjoyed the casual atmosphere of the coffee bar. There was an excellent and varied activity programme to stimulate both physical and mental abilities.
My room was

very comfortable.
My only complaint was that it took me three days to get a table to get over the bed despite numerous requests. There was no ice available to use as a cold compress for my swollen, bruised knee.

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Review from Julie S (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience

My mother was transferred here for ongoing treatment and nursing care. From when she first arrived the atmosphere was warm, friendly and the staff were caring and supportive. Her needs were met with professionalism and respect. It was nice to meet other residents who also felt the same. The family were

reassured by the quality of care she was given and the genuine kindness of all the staff.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Knowle. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided to your mother by our dedicated staff team in order to provide person-centred care for all our residents. Your kind words about our community are truly invaluable to us. I will be sure to pass them on to the rest of the staff team. Best wishes.

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Review from Valerie K (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience

I chose Birchmere House for a respite stay for my mum, in order to recover from a lengthy hospital stay, following a recommendation from a friend. She has ended up staying longer, which they were very happy to accommodate.
She was in a very dependent, almost bedridden state when she arrived, is now

mobilising independently and starting to join in with the interesting and varied activities on offer.
She has thoroughly enjoyed the food.
The rooms, and home in general, are very comfortable and adequately equipped.
All of the staff I have met and spoken to have been caring and attentive, and are always pleasant.
All in all a far cry from care homes 30 years ago!
Mum says if she has to go and live in a care home sometime she would choose Birchmere House.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We are delighted to hear that your mum enjoyed her respite stay at our home and it gives us great pleasure to hear that during this time, her health improved dramatically. We are delighted how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. We would be happy to welcome her back at any time. Best wishes, Rachel.

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Review from Janet L (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience

Having viewed other care homes to accommodate my 100yr old mother, I felt satisfied Birchmere Care Home’s quiet and calm setting might cope with her eccentricities.
It was initially for 19-days of respite for us to take a break from constant interventions arising from my mother living in her own three-bed

semi and 3 or 4 carer visits daily after a double stroke. Settling here was a traumatic experience because of her over-anxious personality; it must have been demanding for allocated staff to respond to her fears.
On our return from a restful and entertaining week in North Yorkshire, where we deliberately made no contact with Birchmere Care Home, I was relieved to be greeted by my mum's more relaxed and welcoming smile. Her anxiety had been dissolved.
Despite Covid Lockdown restrictions, staff had helped to enable our decision to establish and seek permanent residency. The selling of property is extremely stressful: I am also an only child.
Thank you to all staff for their liaising.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear how well your mother has settled into our loving care community, giving you and your family the peace of mind you deserve. Thank you so much for your kind words and for sharing the positive experience you have received with us. We look forward to seeing you on your next visit. Best wishes.

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Review from Dorothy K (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience

In our early meetings, they were very kind and extremely patient, discussing with us dad's needs and how they could best be met. Nothing seemed to be too much trouble. While dad was in the hospital they liaised with the hospital to ensure they had everything in place to meet his requirements on discharge

and we’re very supportive when his discharge was delayed on a number of occasions due to covid and his changing medical situation.

Dad has now been a resident for 2 months. The staff are kind, professional, and caring. Our first impressions of the home were positive, but you never quite know until you experience things firsthand. We are very happy with the decision we made to house dad at Birchmere. He feels safe, comfortable, and well cared for…they have been great.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear how well your dad has settled into our loving care community, giving you and your family the peace of mind you deserve. Thank you so much for your kind words and for sharing the positive experience you have received with us. Best wishes, Rachel.

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Review from Stuart F (Son of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience

We have had a torrid couple of years, losing Dad on Xmas Day 2020 and my Mum had a stroke on 2nd Dec 2020. Mum then had another stroke at the end of January 22. My wife found Birchmere as Mum's needs proper nursing care. I then spoke to a member of staff and we arranged for Mum to go to Birchmere. I

was allowed in for a visit to take a few personal effects and Mum was transported there from the rehab centre in early April. Since then I've had nothing but glowing reports from Mum about the care. The home itself is beautiful, it feels like a proper home and I believe really helps with that transition that everyone must go through moreover the staff are thoughtful and caring, even arranging Facetime calls so I can speak to Mum (there have been a few COVID cases since she moved in). Birchmere House, its staff and the care I believe to be second to none. I would highly recommend it to anyone with a loved one in need of care.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull and for your amazing 5-star rating. Moving a loved one into care can be an overwhelming experience for all involved, therefore we offer our full support to ensure this process is as smooth and stress-free as possible. We are so pleased to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Heather H (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

It’s an emotional rollercoaster and a steep learning experience curve when taking the first steps from living independently at home to moving into a residential environment. My brother and I had to fast track mum into Birchmere after a series of falls and whilst we asked as many questions as we could,

there were many that hadn’t occurred to us. The main thing was that mum should be safe and happy! 2 months and a room move within the home later and mum is stronger, happier, less stressed, have put on weight, made friends and thrown herself into the social activities. All of the staff are helpful, friendly and approachable, both to her and to us. There is a genuine sense that they want the residents to be as happy and fulfilled as they can be and to that end, they are proactive in inviting them to join in the various activities. There were teething issues, ours as much as theirs, but all dealt with quickly, professionally and in mum’s best interests. All-round we are very pleased.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to have your mum as part of our loving, caring community. We are delighted to hear how well she has settled into her new home and is joining in with the daily activities on offer. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. Best Wishes.

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Review from L B (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My father came for respite care but has since become a full-time resident. Although he is struggling to come to terms with the move, my mum and I are happy with all the help and support we have given. Staff always take the time to see if they can help you.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is as smooth and stress-free as possible. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. It is a true pleasure to have your father as part of our loving, caring community. Best wishes.

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Review from S C (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience

Birchmere House took my Mum in for respite care at very short notice. They were very responsive in helping get her in and settled.
She enjoyed her time there including the many activities that were available.

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Review from Beverley M (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience

My mother arrived at Birchmere towards the end of October and has been made to feel most welcome. She has started to attend some of the classes that are offered and is enjoying meeting new people. She does comment on how good the food is. For me, it is knowing that during these unsettled times she

is in a safe environment.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear how well your mother has settled into her new home. It is a true pleasure to have her as part of our loving, care community. We are glad that you and your mother feel confident about her move to Birchmere and that this gives you the peace of mind you deserve. We look forward to seeing you on your next visit. Best Wishes, Ryan.

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Review from Heather W (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

My mum went to stay at Birchmere for a 2-week respite break after she had broken a bone in her pelvis and had a long stay in hospital. The care she received was second to none. She enjoyed participating in the wide range of activities on offer, and particularly enjoyed the keep fit classes, ceramic

painting and the concert she attended whilst in residence. She commented on how good the food was and nothing was too much trouble. She would definitely stay here again in the future if the need arose.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. It was a true pleasure to have your mother stay with us for her respite break whilst recovering. It is great to hear that she thoroughly enjoyed herself and took full advantage of the various daily well-being activities that we have to offer. She will be more than welcome to return, should she decide to make her stay permanent in the near future. Best Wishes, Ryan.

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Review from R I (Respite Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience

I came here for rehab after falling in the garden, fracturing a bone in my pelvis and being in hospital for 17 days. I have been treated with extreme kindness by everyone and looked after very well.
The staff go out of their way to be friendly and helpful.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear how comfortable and enjoyable your respite stay was with us here. You are very much welcome back anytime should you require our services again. Best Wishes, Rachel

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Review from J D (Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience

Staff are mostly friendly and helpful, this applies to all staff with whom I have come into contact. I highly recommend Burchmere House Care Home.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exceptional level of care and a warm/welcoming environment for residents and visitors alike. Best wishes, Rachel

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Review from Guy D (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience

Having had a very bad fall my Mother was released from hospital with a care package that although well-intentioned couldn't offer the appropriate structure she needed to properly recuperate. After a few days, it was clear that she didn't feel secure and confident to manage back at home, so we made inquiries

and found respite care available at Birchmere House and booked her in immediately.
Over a three week period, she has had time to recover from the residual injuries from her fall, has enough care and services always on hand to facilitate her getting into a much more robust physical and mental state and allowed us to have sensible discussions about medium and long term arrangements for her. Birchmere House has been the perfect environment for her to make this progress, with its on-site medical support, care facilities and focused and caring support staff.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear such positive feedback about our home and our staff team who go above the standards to deliver an exceptional level of care to all residents daily and cater for all individuals' needs, giving you and your family peace of mind that you deserve. It was a pleasure to have your mother stay with us in the loving care community that we create; she is welcome back anytime should she require our services again. Best wishes, Rachel

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Review from M P (Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

I have stayed here for 2 weeks and have had a very happy time, both with the staff and the residents, very well looked after. May come again in time. Thank you all very much for your care and friendship.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear how comfortable and enjoyable your stay was with us here. You are very much welcome back anytime should you require our services. Best Wishes, Ryan.

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Review from Jo P (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience

As the daughter of a new resident of Birchmere, I have been welcomed into what feels like a family. Mum is very well cared for with nothing being too much trouble. In the times of an unsettled world, it is extremely reassuring to know Mum is safe with all sorts of new opportunities awaiting her.

Thank you Birchmere, you are fabulous.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home and for your amazing 5-star review. We are delighted to hear that your mother has soon settled into her new surroundings, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us, in the loving care community that we create. Best wishes, Rachel

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Review from Kim S (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience

My sister and I met with the staff from Birchmere House to discuss the care plan for our Mother and talk about how she is settling in. We were very impressed with the details we were provided with and the care our Mother has been given. The staff have clearly been working hard to form a bond with her,

especially in view of the Covid restrictions in place. The reception staff have been particularly helpful and friendly on all our visits.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear such kind words about our home and our staff team who go above the standards to deliver an exceptional level of care to all residents daily and cater for all individuals' needs, giving you and your family peace of mind that you deserve. Best wishes, Rachel.

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Review from J S (Day Care) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

Very pleasant stay of two weeks. The staff are all very helpful and polite. Other residents are agreeable and many are willing to chat. Unfortunately, there is no garden apart from the little greenery outside the home, with a concrete path along which one can walk. The activities are arranged for most

says to give residents something to do. The food is good English food.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear that your enjoyed your two-week stay at our home. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received and you appreciated the tasty choice of meals provided by our talented culinary team. It was a pleasure to have you stay in the loving care community that we create. Best wishes, Rachel

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Review from M G (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

Moved here 3 weeks ago. Comfortable and furnished to a high standard. Varied activities. Restaurant and food very good. The staff are helpful. Residents are friendly. Sat in the garden regularly.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear that you have quickly settled into the loving care community that we create. Our housekeeping team take great pride in creating a clean, welcoming and homely environment for all our residents and their loved ones. I am so pleased to hear you are enjoying your time outdoors. As we enter the warmer summer months, we certainly will be spending lots of time in our gardens with plenty of outdoors well-being activities taking place or simply soaking up the sun with an ice cream or two. Best wishes

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Review from Penny C (Daughter-in-law of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience

I cannot explain what a relief it is that my mother-in-law is a resident at Birchmere House. After suffering a big stroke and going from being completely independent at home to needing nursing care it was such a worry looking for the right care home. From the first contact, we have been fully supported

and more importantly, my mother-in-law has had nothing but excellent care and support adjusting to her new home. A lady helped us through all the treacle that is the social care system and we were able to view the care home (safely having had tests and wearing full PPE) which made a massive difference as we were able to see and feel the surroundings for ourselves and meet a few of the staff. It is a beautifully presented home, spotlessly clean and has a wide range of activities and facilities. My mother-in-law has settled in so well and that is wholly down to the care of the Birchmere team. We had a couple of minor hiccups but the home dealt with those immediately. Relieved we found it.

Reply from Rachel Walker, Home Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for taking the time to write a review for Birchmere House Care Home. We are really pleased to hear that you are happy with the home. We understand how difficult this whole process has been for your mother-in-law and the wider family and are delighted we have been able to help. It is very much a team effort between the resident, families and staff. We pride ourselves on the loving support and care given by all grades of staff to our residents. It is a real pleasure for us to have our mother-in-law with us and we look forward to meeting wider members of her family as the government restrictions ease further. Thank you for your feedback, best wishes Rachel.

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