Review from Deborah M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Dad has just moved in to Birchmere House Care Home. The home was recommended by a couple of Dad's friends but he was unable to look round first for himself. The customer service manager provided brochures, answered all my questions and later showed me round. She could not have been more helpful and

friendly. The nurse on duty on arrival took time to talk to Dad and myself about his medical history and needs, the staff settling him in were lovely. The home is impressive and I have visited several, the bedrooms are spacious with a large modern wet room ensuite and kitchenette area and there are several different lounge areas. The two lifts and wide corridors are helpful as Dad is currently using a wheelchair, following a stroke. So far Dad has joined in activities, dined with other residents and spent time in the garden with others or reading his newspaper that are delivered daily. Visits by family and friends are in the home or garden pod. Our first impressions are excellent.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. We are so pleased to hear your father quickly settled into the loving community that we create, giving you and your family the peace of mind that you deserve. The residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime. As we enter the warmer summer months, we certainly will be spending lots of time in our gardens, with plenty of outdoors well-being activities taking place or simply soaking up the sun with an ice cream or two. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from S R (Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

I came to this care home 9 years ago with my husband (since deceased) and moved to my present room, clean and comfortable. I do not need care I can shower and dress myself etc. The staff are polite and reliable. In normal times activities are good, kitchen very good as I have several food allergies

which are catered for. I am on NHS extremely vulnerable and high-risk identification (lymphoma) but can reach hospital if necessary! (not for 2 years).

Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear how satisfied you are with your home and to hear how comfortable you feel here. It is a true pleasure to have had yourself and your husband as part of our loving care community and he is deeply missed by those who were lucky enough to meet him. With the government restrictions beginning to ease, we look forward to re-introducing more of our well-being activities which we highly encourage all residents to join in with. Our well-trained staff team deliver an exceptional level of care and work closely with all residents to cater for all their care and dietary needs. Best Wishes, Ryan.

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Review from Valerie W (Wife of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff at Birchmere House Care Home, Knowle, for the amazing work they have done during this very difficult time. The efficiency of management, the kindness and patience of the carers, the cheerfulness of staff in housekeeping, the usual high standards of the kitchen staff,

the activities group who have tried so hard to entertain the residents, all have gone the extra mile to make it as happy as possible for the residents. Please, on behalf of my husband and myself, thank everyone concerned.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home. We are so delighted to hear such positive feedback about our home. It is a true pleasure to have your husband as a member of the loving care community we create here and we are glad to hear how well he has settled in. Our highly trained staff team go above the standards daily to provide an exceptional level of care for all residents and nothing is ever too much for them. We look forward to seeing you on your next visit. Best Wishes, Ryan.

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Review from Patrick T (Nephew of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

My 88-year-old aunt has been in Birchmere for several years. Previously she was living on her own and finding this increasingly difficult. When she moved in she rapidly regained weight and was, in my view, much healthier. She settled in well and is happy there, notwithstanding the loss of independence

which is an inevitable consequence of going into a home. Birchmere is well run. The staff are efficient and caring. Outside of lockdown, there is an extensive programme of activities for residents and during the pandemic, they have been meticulous in complying with the high standards one would expect.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home and for your lovely feedback. Our staff team will be delighted to hear how happy you are with the care your Aunt has received and how quickly she settled into the loving community that we create. Best wishes.

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Review from Len C (Next of Kin) published on 6 January 2021
Submitted via Website • Report

Overall Experience

The staff at Birchmere House made it easy to secure a place, even when things became complicated with a hospital admission, the place was held for her and the staff liaised with the hospital to ensure a smooth transition from hospital. The staff were helpful to me and did what they said they would do

when they said they would do it. Although I have been unable to see the facilities due to Covid restrictions, my sister assures me that the facilities are excellent and the food is very good. My sister suffers from a number of painful conditions for which she is receiving treatment. Most importantly she has told me that the staff are friendly and helpful and treat her with kindness and professionalism.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review the Birchmere House Care Home. We are delighted to hear that your sister has settled in well within our community and that she is satisfied with our highly trained staff team and the care that she is receiving. We are strictly following government guidelines, but once safe to do so we look forward to welcoming you inside our home so that you can see the amazing facilities we offer to our residents. Best Wishes, Ryan.

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Review from Paul C (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

My father has been a resident at Birchmere since 2015 in a setting that is truly wonderful and where he is very comfortable with a wide range of carers and support. He especially likes the exterior garden and the common areas as well as the element of the regular events that are run.
More recently,

my father-in-law was admitted for respite care during the Covid 19 Pandemic following a hip replacement operation in a large Birmingham hospital. The admission was faultless, quick and resolved within 24 hours. A truly magnificent achievement by all the management and staff - especially given the difficult circumstances at the time.
I would personally have no problem recommending Birchmere to anyone considering having their loved ones cared for in what is a 5-star setting and far better than other local options.

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Review from L J (Brother of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience

What a really lovely place this is. I enjoy visiting my brother and it gives me great peace of mind knowing he is being so well looked after and leading a good life. There is a warm, homely atmosphere, everyone seems to know each other. I have had lunch many times and the food is marvellous. Carers

are the back bone here and nothing is too much trouble, with the added bonus of brilliant activities and outings galore. I would have no hesitation in recommending Birchmere House.

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Review from K W (Friend of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience

This place is like no other care environment I have ever seen before.
My dear friend who has been living here for over 12 months is living life to the full. She has a beautiful room, eats restaurant standard food and goes off on minibus trips to her heart's content. Staff are fantastic, kind, considerate

and friendly. The activities team are brilliant, such an impressive activities programme, some of which I attend myself, such good fun, well organised and inviting. You should all be so proud of yourselves, the standard you have set is beyond anything you would expect in a care home.

Reply from Rosanna O'Mara, General Manager at Birchmere House Care Home - Avery Healthcare

Many thanks for your lovely comments.

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Review from W K (Nephew of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience

I have been visiting my aunty at Birchmere for quite some time now, When I walk into the building I am always greeted with a smile and several members of staff often stop me for a chat, so welcoming. The building is like walking into a 5* hotel, there’s a lovely coffee shop area, and they do the best

afternoon cakes, something my aunt loves as she has a sweet tooth. I have seen the lunches served, it all looks a la carte. The care staff are second to none, in fact, all the staff deserve mentioning, my aunty has nothing but praise for everybody and trust me, she’s always been hard to please. They organise so many trips, think it’s at least 5 possibly even 6 and that’s every single week, they go everywhere, it’s great. There’s an activity programme that you actually wouldn’t believe, honestly, I have never seen anything like it, it’s like a holiday resort, there is something for everyone, my aunty has a better social life than me. Thank you to everyone at Birchmere.

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Review from Lorna M (Relative of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

Fantastic entertainment always put on.

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Review from Kathleen K (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

I have had an enjoyable three weeks in Birchmere - respite care. I am most impressed with all the carers and staff without exception - all so caring and pleasant, nothing too much trouble. My only complaint is the hospital bed, extremely uncomfortable! Staff did provide extra padding making the hard

mattress more comfortable.

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Review from Norman H (Friend of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

I'm a fairly regular visitor to Birchmere by virtue of a life-long friend moving there 6 months ago. The attention of the staff is incredible, from the moment he walked in his life took off again. There's not a member of staff there that doesn't instantly know him - all talk to him with compassion,

dignity and completely at his level, almost as if they've known him as long as I have!
I can't express how much this means to me - he's not 'lost in the crowd', he's at a place where it feels he's the only thing in any room he's ever in!
The activities he's now taking part in have seen him spread his physical and mental 'wings' further than I've ever known with enthusiasm I thought I wouldn't see in him again. Brimming with stories of road trips to the countryside, arts and crafts (that's a real shock), themed days (I've had to be dragged away myself by the wife!) and even a new found love for wildlife. All orchestrated by the most attentive and compassionate people. Excellence in every way.

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Review from Simon W (Friend of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

I'm at the stage of my life now where I've, over the course of the last 3yrs, visited a few relatives and friends at various care homes across the west midlands. I say this initially as it qualifies what I'm about to state, that Birchmere House supersedes anything I've seen or experienced in this time.

We all know what we'd like to expect should we be in a position where our well-being, dignity and overall living experience is dependent on others - I can only hope I will be lucky enough to find myself in a place like Birchmere.
The attentive nature of the staff - whether in the kitchen, living space or a care environment, is something to behold. This isn't a place of residents - this is a place of individuals. Somewhere where every possible opportunity to discover YOU and then cater for your life thereon is the absolute priority.
I was struck that here you feel life is beginning, a bright stimulating new chapter with incredible activities and a buoyant outlook. Bravo Birchmere House.

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Review from D P (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

I found all the staff helpful and friendly. The attention to detail of the staff was good.
Especially the activities, which were well organised and very professional.

Reply from Angus Matthew, Marketing Manager at Birchmere House Care Home - Avery Healthcare

Dear DP, thank you for your kind review and comments, especially about our helpful and friendly team and our extensive activities programme.

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Review from Bernard W (Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

I was a resident in Birchmere for five weeks following a hip replacement operation.
I entered Birchmere three days after the operation in a wheelchair and left with only a stick.
I have only praise for Birchmere; it is like a five-star hotel with added care and security.

Reply from Angus Matthew, Marketing Manager at Birchmere House Care Home - Avery Healthcare

Dear Bernard, thank you for your kind review of the care provided to you at Birchmere House. It was our pleasure to help you with your recovery and rehabilitation.

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Review from Dianne P (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience

My very independent and intelligent father decided to move into Birchmere House when at 95 he recognised he needed support with everyday living. At mealtimes he enjoyed the stimulus of like-minded residents and good food and during the 13 months he lived there, he made kind friends.
Carers, medical,

catering, maintenance and housekeeping staff ensured he lived as independently as possible, using his computer to send emails to friends around the world. His family were reassured that the staff had his best interests at heart and they treated him with dignity and respect. When he became ill, we were kept informed of his bad days and staff acted with speed and compassion in the ensuing emergencies, when hospital became necessary. Nobody wishes to lose a parent but during those last few days, when he returned home to Birchmere, the sincerity and gentleness of the staff made it more bearable for us.

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Review from John P (Son of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience

My mum has been wholeheartedly welcomed into Birchmere House and made to feel instantly at home. The standard of her care is excellent, attentive and considered and there are always staff on hand. Her room and the facilities are of an excellent standard. She thinks the food is superb as well. It's given

our family a huge sense of peace of mind to know that she's being cared for so well.

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Review from Jane N (Daughter of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience

My father stayed at Birchmere for two weeks for respite care, after being in the hospital for over a month. The care he received was outstanding. Everyone was so helpful and caring. The food impressed my father, he ate everything that was put in front of him. His room was quiet and private with a large

en-suite bathroom. He had his own allocated carers who were there at a push of a button, they helped him shower and dress every day. He was encouraged to mix with other residents during meal times and during the get-together sessions that were planned daily. Nothing was too much trouble for any of the staff, they truly went out of their way for everything that my father needed.
I was very pleased overall with all of the care he received at Birchmere and I would highly recommend this care home to anyone wanting that extra special care and support.

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Review from Julia C (Sister of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience

Always plenty of staff to speak to. Care is considered and compassionate. Personal care carried out with regards to dignity. Food of a superior quality.

Reply from UK Marketing, Marketing Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Sunrise of Knowle.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Knowle Team

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Birchmere House Care Home - Avery Healthcare

Care Provided by Birchmere House Care Home - Avery Healthcare

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