Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 91 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.

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Care Provided by Crossley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.


  • Parking

  • Parking available onsite


Crossley House Care Home Reviews (91)

Total of 91, showing 1-20
9.8

Crossley House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Crossley House Care Home has 91 reviews.

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Date Published

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Review from Jayne A (Sister-in-law of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister in Law has been a resident of Crossley House since the end of October, having had respite care prior to this. I cannot believe the change in her since going to Crossley House, due to the care and attention of the staff working there. She is happy, vibrant and really enjoys participating in
all the activities they offer. The food provided is excellent with plenty of choice and healthy options. I cannot thank the team enough, they are like a family, for all their support and attentive care given to each of the residents.

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Sister in Law in our care at Crossley House Care Home. We hope to continue providing your loved one with the best possible care.


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Review from P H (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home. The staff are lovely and caring. It is run very well and I know my mum is in safe hands. They have fun events for residents and all the staff work extremely hard and are brilliant. I cannot praise them enough and would give 6 stars if I could. If I ever needed to be in
a care home, this would be my choice and hopefully there would be a room spare for me

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your feedback. It is always nice to hear words like "Lovely" and "Caring" being used to describe our staff. We are happy to hear you feel like a part of our Crossley House Care Home family. We hope to continue providing your loved one with the best possible care.


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Review from Cath S (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossley House staff really do care about their residents. It was more than a home from home for mum, as she wouldn't have done half of the activities on offer there had she been home with carers.
The communication is good with families, and regular meetings allow any ideas and suggestions to be discussed.
The
Facebook group allowed us to see on a daily basis what was happening - she was photographed doing bingo, quizzes, meeting the alpaca, amongst others.
The layout of the building allows residents to be in smaller areas of up to 14 and this includes the dining room, meaning it isn't overwhelming when they first move in, and that group gets to know each other and also often their families too.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Brian M (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to record my thanks to all the staff at Crossley House for the professional, caring and compassionate way they cared for my mother throughout her residence at the home.
In particular, I would highlight the way they dealt with my mother's final days and how they supported her and our family
throughout this difficult period.
First class.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Dawn H (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent just over two years in Crossley House and was very well cared for and looked after.
Staff throughout the home were amazing, all very friendly and willing to help, nothing was too much trouble.
Would highly recommend.

Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home

Thank you for your kind review. We are pleased to hear that your Mum was cared for and looked after well and that you felt supported during her stay. We hope Crossley House Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Paul M (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for 21 months at Crossley House Care Home and was looked after with love and care. She passed away on 25th January 2025 and was cared for to the very end. All the staff are extremely professional and I have nothing but good things to say about the whole experience with Crossley House.
Special mentions for 3 members of staff in particular who were with mum when she passed. I will be forever grateful.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after, especially during her last moments. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Crossley House for her stay.


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Review from Elizabeth R (Respite Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here on a two week respite visit to allow my daughter to have a break and my experience of this has been absolutely amazing. From the top of the scale of staff to the lower scale, the dedication, devotion and caring qualities are outstanding. Their presentation and quality of their uniforms
and appearances are second to non and their personal contact with residents is very appreciated. I shall be personally recommending this care home to many friends at several establishments.

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Dedication" and "Devotion" being used to describe our staff. It is great to hear that you will be recommending Crossley House Care home. We will certainly pass your comments on to the manager. Thank you for choosing Crossley House Care Home for your stay.


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Review from G W (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care by staff at the premises.
Father had a recent fall which they discovered and treated him for the injuries sustained, if he had been home this could have been a serious issue. Glad we made the choice for this home. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your kind words. We hope Crossley House care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from Angela B (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been in Crossley House, he has been well looked after. Loves the food, loves the staff. Has had 2 falls, the aftercare has been brilliant.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make dad's stay as comfortable as possible.


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Review from Mollie M (Respite Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of Crossley House Care Home. I have never had such love shown to me before and the kindness was lovely.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Crossley House for your stay.


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Review from Lorraine T (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been residing in Crossley House Care Home since August. I have not seen her this happy in a long time. I feel completely at ease knowing she is content and extremely well cared for.

Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home

Thank you for your feedback. We are so pleased to hear that your mum has transitioned so well into our care, and that you can now feel at ease knowing she is so happy and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Peter B (Husband of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has done very well since coming into the home and I enjoy visiting as it is a very good atmosphere. There is the occasional shortage of staff but they cope very well. All in all I am very happy with the care she gets.

Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. It is wonderful to hear that your wife is being looked after and cared for well by the staff at Crossley House Care Home. It is lovely to hear that you are impressed with the high standards of care provided and the overall atmosphere at our home. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.


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Review from Joseph M (Husband of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Maple Wing for over two years, I visit every day and have found all the staff to be caring and courteous. I cannot thank them enough as not only good care but also peace of mind.

Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave us your lovely review. It is always nice to hear words like "caring" and "courteous" being used to describe our staff. We are very happy to hear you can feel at ease with your wife in our care and that you feel like a part of our Crossley House family. We hope to continue providing your loved one with the best possible care.


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Review from Lee W (Son of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely helpful and friendly and always keep family updated. The home is very clean and the food is well prepared and looks nutritious. The home is very clean and tidy and is always kept to a very high standard.

Reply from Rosie Smith, Customer Advisor at Crossley House Care Home

Thank you for taking the time to leave the staff at Crossley House Care Home such a lovely review. We are thrilled that the staff and home are up to your standards. We hope that your loved one continues to enjoy their stay within the home!


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Review from J K (Goddaughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted by the excellent care my elderly godmother receives. She is warm, comfortable, clean, and well-dressed. She responds to the staff she recognises with a warm smile. She enjoys the meals very much. The house is very clean and smells lovely and fresh. The staff are so very caring. Thanks
to everyone so much.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Godmother in our care. Thank you for choosing Crossley House for your stay.


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Review from T B (Son of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love Mum received at Crossley House was wonderful.
Mum lived there for about 9 months the staff were so friendly and caring and did everything they could to make her happy. There's so much going on every day as a lot of effort is put into giving residents purpose and to keep their minds
and bodies active. Mum released doves on New Year's Day stroked alpacas in her bedroom and won many prizes on the quizzes and bingo, she really loved the weekly baking too.
We were pleasantly surprised at how far away it is from the stereotype of everyone sitting around in a circle with nothing but the TV on (that no one's watching) to keep them company.
Her room was lovely and we could personalise it with her own things.
Food was lovely all homecooked and lots of it.
The staff from the management to the cooks, laundry, carers activity coordinator and receptionists were all stars and we can't thank them enough.
We definitely recommend Crossley House.

Reply from Maria Ricketts, Customer Care Adviser at Crossley House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Crossley House for your stay.


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Review from I C (Husband of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a two-week respite stay in June 2024. I instantly felt the staff were very professional, and caring and expressed love to residents. The atmosphere is calm, loving, relaxed and happy. The staff-to-resident ratio is very good so have time to involve my wife in activities. I liked the freedom
given to my wife to wander around the spacious home with a range of small lounges. I liked in the evening they didn't rush my wife into bed early only took her when ready. I have nothing but good things to say and fully intend to return for another respite. Finally, I'd say my wife's mood appeared more upbeat when she returned home.
Thank you to all the staff - first class.

Reply from Rosie Smith, Customer Advisor at Crossley House Care Home

Thank you for taking the time to leave the staff at Crossley House Care Home such a wonderful review. It is always wonderful to hear the atmosphere of our homes described as "calm", "loving" and "relaxed". We are absolutely thrilled that your wife benefitted from her time in the home and that you saw an improvement in her general mood. It is lovely to hear she was still given her freedom and independence within the home as well as was able to join in with the activities. Thank you again for leaving such a positive review and we look forward to welcoming your family back should you need us for future respite care.


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Review from C G (Niece of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear Aunt decided in hospital she had enough of life. She was discharged back to your care. Crossley House was her home, and you are part of our family. For 3 weeks you nursed her, cared for her, and loved her. We cannot thank you enough for the levels of professional care received. You kept us
the family informed and have helped up signpost "managing" her death.
Thank you - from the depth of our hearts.

Reply from Rosie Smith, Customer Service Advisor at Crossley House Care Home

Thank you so much for leaving such a wonderful review for the team at Crossley House Care Home. Your kind words mean so much to the team who cared for your Aunt and we are humbled that our care has made such a difference to your family. We are happy to hear that your Aunt had a comfortable, well-cared-for, and loving final few weeks at Crossley House. Thank you again for taking the time to leave us such kind words.


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Review from H C (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact to being shown around Crossley House and to the senior staff coming out to do a home assessment for my Mum, all staff have been very pleasant.
I am very satisfied with the home and how my Mum has settled in, as her needs have been complicated and challenging.
All staff
are very approachable and care for my Mums needs, reassuring me that my Mum is in the right place.

Reply from Rosie Smith, Customer Service Advisor at Crossley House Care Home

Thank you so much for leaving the staff at Crossley House such a positive review. It is always wonderful to hear that the staff are "approachable" and "reassuring". We are thrilled to hear that from first contact with the home you have been satisfied with the service provided. We are happy to hear that Mum has settled into the home and that her needs are being catered for.


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Review from Anne-marie B (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent two years at the care home, he was very frail when he arrived and suffering from dementia, but the staff got him back on his feet, eating and drinking well. Whilst Dad always believed he wasn’t staying and constantly asked when he could go home, the level of caring and support he received
was constant. Unfortunately, he recently passed away after deteriorating, and the support that the family and I received through this difficult time was greatly appreciated. Special thanks go to three members of staff in particular and all the carers and staff on Willow.

Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home

We are saddened to hear about your loss and thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time, and hope you can go away from this feeling like your Father recieved the best possible care. We will certainly pass your comments on to the manager.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Crossley House Care Home is calculated as follows: ( (328 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 415 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about Crossley House Care Home

What types of Care is Crossley House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crossley House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Crossley House Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Crossley House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crossley House Care Home to the centre of Bradford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.