Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 91 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.

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Care Provided by Crossley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.


  • Parking

  • Parking available onsite


Crossley House Care Home Reviews (91)

Total of 91, showing 21-40
9.8

Crossley House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Crossley House Care Home has 91 reviews.

Overall Experience

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Date Published

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Review from Jane T (Niece of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is well cared for. He's settling into Crossley House. I feel my concerns are listened to and addressed.

Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Uncle in our care. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from I M (Nephew of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident in Crossley House for the last 4 months - he has always been an anxious man, an introvert, and has found it hard coming to terms with his reduced health and mobility, and therefore has found it hard to settle. The staff have been caring, kind and encouraging and therefore
I have nothing but praise for them. The rooms are small but adequate, everything is kept clean, fixtures and furniture are new and well-maintained (apart from his chest of drawers which is a bit flimsy). Only mild criticism: overall a bit too clinical, could be more homely.

Reply from Eden Tomlinson, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.


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Review from D S (Son of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Crossley House for a couple of years and I have found the care she has received very good. Mum suffers with dementia and all that incurs, the care assistants do a great job looking after her in what at times must be very trying. Crossley House also gives the residents entertainment
in the form of activities staff, who are also first class.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible care.


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Review from Deborah M (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most pleasant, welcoming and safe care home for my dad's recent respite stay. Staff were exceptionally friendly and fully supportive. Thank you.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like 'friendly' and 'fully supportive' being used to describe our care. Hopefully you will go away from this feeling like your dad received the best possible care and thank you for choosing Crossley House for his stay.


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Review from John O (Son of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in this care home for over five years and was very happy. Both the staff and the facilities are of a high standard and Mum felt very much at home. The staff here really put the care into care home.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Stephen H (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to live at Crossley House in July and the last three months have been excellent. She is so well looked after by strong teams of very caring people, managed by a very hands-on and caring management team. She is happier than she has been for several years, due I am sure to this calm but busy
place and the attention of such dedicated people. There are a lot of activities which Mum enjoys. Communication with the family is excellent. I could not fault the home.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care and hope Crossley House care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from A P (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff who were always pleasant and polite. Couldn't do enough for mum.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from T P (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother could be difficult at times, she was always treated by the staff with patience and care. She was always greeted in a friendly manner by all staff, including management and cleaners.
The residents are kept entertained with a regular program of activities. It was always a pleasure
to see my mum's smiling face on their social media page.
However, minor maintenance issues with the room would sometimes take a while to resolve, but in the scheme of things this is only a minor complaint.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one has cared for and looked after and we are very happy to hear you can feel at ease with your mother in our care. Thank you for choosing Crossley House for her stay.


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Review from Kathryn D (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Crossley House. The staff and home was perfect for my mum, who stayed with them for two weeks respite care. We visited first to make sure they could meet my mum's needs and to look around. Crossley House welcome visits and ensure that you have all the right information to make
the choice of placing your parents in their care. Thank you all for your love and care that was evident throughout my mum's time with you.

Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear Crossley House did everything possible to make the transition as easy as possible for your family. Thank you for choosing our care home for your mum's stay.


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Review from Dennis B (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, excellent care home.

Reply from Eden Tomlinson, Customer Service Adviser at Crossley House Care Home

Thank you for your feedback. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Thank you for choosing Crossley House for your stay.


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Review from Janice S (Niece of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie moved to Crossley House when her previous care home closed. A move like this had the potential to be very upsetting but it was managed expertly and the care and welcome she received meant she settled in very quickly and accepted her new surroundings. Had this not been the case she would certainly
have let me know!
They helped her celebrate her 100th Birthday by organising a lovely buffet, with a cake and all the trimmings and the use of old-fashioned china crockery which did not go unnoticed by her. My Auntie passed away eight months after moving but I wanted to acknowledge the respect, care and professionalism shown to her and I cannot thank all the staff enough for providing such a peaceful and safe home for her right through to her end-of-life care.
I was also very impressed with the administration staff who were extremely approachable and efficient right from the start which was a big help to me personally. I would highly recommend Crossley House Care Home.

Reply from Fran Donno, Customer Service Adviser at Crossley House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like “Respect” and “Safe” being used to describe our care and we are pleased to know your Auntie had a brilliant 100th birthday at Crossley House. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Maggie O (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are always pleasant and ready to support the needs of my mother, nothing is too much trouble. The place always seems clean and tidy and the food always looks good. I have already recommended you to my husband for the care of his mother.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husbands stay as comfortable as possible and we look forward to seeing you again soon.


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Review from E A (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to my mother during her stay at Crossley House has been exemplary. During the few weeks she has resided at the home, she has been cared for with patience, kindness and genuine compassion. I have also witnessed this devotion extended to the individual needs of other residents. All staff
and residents are guided to consider all to be one family in the home by strong effective leadership. The carers liaised well with district nurses and other medical practitioners to ensure my mother's end-of-life care was performed diligently and with dignity and empathy.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your lovely review. We hope Crossley House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like “patience, kindness and genuine compassion” being used to describe our care. Thank you for choosing Crossley House for her stay.


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Review from Jason C (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have found Crossley House Care Home absolutely fantastic. All the staff are very caring and seem to be very good at their jobs. It's like a real family and if I had to pick again for another family member I would definitely choose Crossley House.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like “Kind” and “genuine” being used to describe our care and we are happy to hear you feel like a part of our Crossley House family. We hope to continue providing your loved one with the best possible care.


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Review from Glenn A (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day when Mum was accepted due to a family emergency, she was looked after, cared for and made to feel welcome. All the staff are tremendous, I wish I could name them all but so many of them look after Mum with respect, dignity and care and nothing is too much trouble. They are all so
friendly, very approachable, fun, chatty and helpful. I feel my mum is safe in their hands.

Reply from Rebecca Kellegher, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible care.


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Review from Vincent F (Brother of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are considering a placement for your relative I cannot recommend Crossley House enough. The staff both administrators and the caregivers, daytime and night time without exception were capable, considerate and professional. The carers are highly efficient regarding personal care needs and also
provided every kind of emotional support when needed. Visiting the home was a pleasant experience. It was always clean and had a calm, welcoming atmosphere.
For four years, my brother was a resident and we never had any complaints. He was always well-groomed.
During the period of the Corvid 19 isolation the staff made arrangements for frequent facetime calls these calls brought us a great degree of comfort.
The staff always worked to ensure that each person was involved with appropriate, individualized activities.
In his final weeks and at the time of his passing staff were compassionate, caring, and professional in their support to us. A wonderful team.

Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave such a lovely review. It is always so nice for us to hear that our staff throughout the whole care home have gone so above and beyond to be considerate and thorough when taking care of our residents and their families. We are so glad you had such a positive experience with Crossley House and we will certainly pass your comments on to the home manager. Hopefully, you have found comfort in knowing your brother received the best possible care.


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Review from Claire M (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with a heavy heart, with no other option, that we placed Dad into Crossley House in December 2022. It was the most awful time of my life. However, I can not speak highly enough of the management and the staff for all the care they provided to Dad and all the support they gave to me and our family.
It became my home away from home. The entertainment provided to the residents was fantastic, especially at Christmas. Unfortunately, we have now lost Dad, but the care and respect shown to him and us during his stay will stay with me forever. I actually miss going down to visit.

Reply from Rebecca Kellegher, Customer Service Adviser at Crossley House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are pleased to hear you were happy with the care provided at Crossley House for your Dad. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from David W (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required a care home in 2016 after independent living became too challenging. Crossley immediately presented itself as a calm, clean environment with professional and homely qualities. My mother settled in quickly and this was her home until her passing in December 2022. Throughout that time,
the staff have always been kind, considerate, patient and caring. It was reassuring to know that my mother's needs were being addressed and that she was in a safe place. She made friends and had opportunities to socialise or stay quietly in her room. The dining room impressed, with table service and menu choices arranged for her dietary needs, her room was private, and comfortable, with space for personal items and views across the valley. I am satisfied that she was happy, and all credit to the care team whose hard work is appreciated.

Reply from Grace Langfield, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your kind review. We are so happy to hear you felt so at ease knowing your mum was receiving the best care possible and we will certainly pass your comment on to the home manager.


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Review from Maurice G (Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming a resident I have been made to feel welcome and well looked after. The staff are very friendly and helpful. Our care is their priority. I love the place and would recommend it to my future residents.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. It is always nice to hear words like "very friendly and helpful" being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Lynne W (Daughter-in-law of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have stated below with my options, Crossley House Care Home is a lovely friendly warm home, as soon as you walk in you are greeted by lovely staff, warm smiles and a nice clean bright modern environment for the residents. You feel welcome it's like an extended family. My father-in-law was looked
after so well by everyone during his short stay at Crossley House. A big thank you to all the staff.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your loved one in our care. We are glad to hear you feel like a part of our Crossley House family. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Crossley House Care Home is calculated as follows: ( (328 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 415 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.


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