Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 91 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.

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Care Provided by Crossley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.


  • Parking

  • Parking available onsite


Crossley House Care Home Reviews (91)

Total of 91, showing 41-60
9.8

Crossley House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Crossley House Care Home has 91 reviews.

Overall Experience

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Date Published

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Review from C C (Son of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice staff, good location, good food, clean room. On collection of Mother, had clothes that didn't belong to her. Had clothes marked up in her name missing. Awaiting contact from home if and when they find the missing clothing. Tried over thirty times throughout her stay and on various days to get an
update on her. No one answered the phone and didn't have the facility to leave her a message, unable to also leave messages at weekends as the office only works Monday to Friday.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Sally S (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first entered Crossley House Care Home we felt at ease, every one of the staff spoke to us in a genuine way. Handing over my mum for a week of respite was hard but we felt Mum would be looked after very well. The food and choices were excellent and especially the desserts (Mum's favourite
part), the care and attentiveness were excellent. When we collected Mum she was reluctant to leave as she made some lovely new friends. Hopefully, we will get to use Crossley in the not-too-distant future.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your lovely review. It is always so nice to hear from family members who feel their loved one was well looked after. Thank you for choosing us to care for your mum and please just let us know if we can help again.


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Review from Wendy M (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at this care home for six and a half years; care has always been great. She passed away this month, and the staff were marvellous, compassionate, caring, professional and wonderful, especially in Mum's final weeks. Support was fantastic for all of us. Many, many thanks.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear words like "marvellous" and "compassionate" being used to describe our care. We are saddened to hear about your loss, and hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Krysyna D (Wife of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the staff at Crossley House Care Home for looking after my husband. All the staff that I have met have been lovely. All aspects of the house are excellent.
My husband loved the food provided. He felt extremely well cared for and he was very content.
The home has a friendly and relaxed atmosphere.

Reply from Rebecca Kellegher, Customer Service Adviser at Crossley House Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Crossley House care home and for leaving us your lovely feedback.


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Review from Helen Y (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only admitted this week, my brother and I were full of trepidation.
No one wants to put their elderly or infirm family in care but, there comes a point when despite your best efforts, for one reason or another you cannot cope anymore. Dad just wasn’t safe and we were unable to care 24/7, we
were painted into the proverbial corner.
I won’t lie, it was awful taking him in! We’d tried to explain and to a degree dad understood but it wasn’t his choice.
The home and the staff are wonderful, they are caring for us just as they are caring for dad. We feel so very reassured that the care he is receiving is infinitely better than we could ever do and he is safe now. Nothing is too much trouble for them, every tiny detail regarding dad's likes, dislikes, and sensibilities is noted and catered for. I know it’s early days but I can’t see anything changing, only getting better. I was very anxious about going in this morning but I was met with a huge smile and hug from my dad.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time, especially with this being a new and upsetting experience for you to start with. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope that you feel like a part of our Crossley House Care Home family. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible, as well as any reassurance you need with this new experience you are going through.


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Review from Dorothy K (Respite Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found it fine. Did think that there may be a little more going on during the day but apart from that I cannot complain about anything.
Excellent care and well-looked after. All staff are brilliant. Food was very good. Pleased with all food. Had some excellent meals. Really enjoyed it.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review, It is nice to hear that you enjoyed your stay with us and enjoyed our food. Thank you for choosing Crossley House for your stay.


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Review from Helen R (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has never been in care before and was worried. But she had a lovely stay while her bathroom was being done. I think the company, service and meals were great. I would recommend the place to others. If we ever have to use your services again I will at once contact you. A big thank you to all the
staff.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your mum was cared for well while she had her short stay with us. Thank you for your recommendation.


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Review from A D (Daughter-in-law of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossley House Care Home is a very welcoming place. The staff are always friendly and helpful, whether that be the administrators or the caregivers. The home is well-appointed and everything is kept spotlessly clean. The food is good, all freshly prepared daily in the kitchen. My relative was a resident
for three years and in all that time I never had any complaints. The level of care provided is excellent, the carers are highly efficient regarding personal care needs and also provide very kind emotional support when needed. I would not hesitate to recommend Crossley House.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your relative was well cared for in our home and that you have found our staff to be friendly and helpful. Thank you for your recommendation.


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Review from Jayne P (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Crossley House Care Home on the 1st February 2022 and she is like a different person, she loves it so much. The staff are amazing, always happy to help and Mum loves all of them.
My sister and I are now so relaxed as we know Mum is happy and when I ask her, in her own way, she tells
me how happy and safe she feels. She's loving life. So, amazing place, amazing staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your kind words. We are very happy to hear that you are able to relax knowing your mum is being well cared for at Crossley House. Thank you again for your review.


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Review from D L (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Crossley House Care Home in April 2022. She has been there for approximately 5 weeks and has settled extremely well. The care and consideration given to her in this time has been excellent, the staff are all very nice, happy to help and considerate to my Mum’s needs. The home is always
clean, tidy and has a Homely feel. The room that my Mum has was newly painted and deep cleaned before her arrival. We have put in her own television and recliner chair to make it feel homely to her. The rooms do have bedroom furniture which is all matching and in good condition. it’s decorated in neutral colours and has nice bright coloured curtains and they have put some of her pictures on the walls. The room is nice and bright and warm and has an en-suite which has plenty of space for her walking frame or wheelchair. There is a good choice of food at mealtimes, and cakes, biscuits and cups of tea are offered between. The dining and sitting room areas are very clean, bright & accessible.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments, it is nice to hear that your mum has settled in well and that you feel our staff are nice and happy to help. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Derek H (Husband of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial impression was of relief, having been in at least six other care homes that were not up to the standard of Crossley House Care Home. The establishment was clean and in parts newly decorated and refurbished, which was refreshing. My wife was admitted for just a week to give me respite and
I left her with peace of mind knowing that she would receive the best care possible for her short stay. A well done to the team, I look forward to meeting you all again quite soon.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments, it is lovely to hear that you feel your wife received the best possible care when she was with us and that you had peace of mind leaving her in our care. We are looking forward to seeing you again.


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Review from Joan R (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Crossley House in February due to her frailty and not able to look after herself at home. She has been well looked after, and unfortunately, due to her lack of sight as sometimes found it difficult to respond to her carers as obviously can't put a face to them. Her carers have been very
considerate and lovely towards her. She has had a few health problems since going into Crosslet, but her carers have dealt with them quickly and efficiently and got the help she required. I am more than happy for Mum to stay at Crossley as it gives her family peace of mind she is well cared for.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your mum is well cared for in our home. Thank you for choosing Crossley House for your Mums stay.


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Review from Nick T (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, we found the whole team at Crossley House Care Home caring, very capable and professional. The environment is conducive to a calm but fun place where those that need it can be cared for and live out their last years in comfort and dignity. Well done, you make a difficult job look
easy. You have my family's heartfelt thanks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for. Thank you for choosing us.


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Review from Janis A (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and friendliness shown to my mum in the short time she was there was exceptional. Everyone was so kind to my mum and my family at this awful time, I am forever grateful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for taking the time to leave us a review. We are so sorry for your loss but hope you are able to take some comfort in knowing that your mum was well cared for in her time with us at Crossley House.


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Review from Brenda M (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my mum has recently passed away after a two year stay.
The care and love that have been shown to her was exceptional.
I have found the staff to always be friendly with a smile and cannot thank them enough for their care.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. It is nice to hear that you found the staff friendly and smiley. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from David M (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father into Crossley House Care Home in November 2021. We chose Crossley as my father-in-law had spent four happy, cared-for and safe years there.
My father had been reluctant to leave his own home but his needs were too great to be served by the care he could receive there. The transition
was quick, efficient, caring and friendly. He settled in within days and immediately began to enjoy the company of staff and other residents. His room was large, light and airy and had been decorated immediately prior to his arrival.
The quality of the food and the frequency of it really suited my father. He was always complimentary about it.
There were frequent activities, which he took part in and enjoyed.
Our communication with the staff was easy and friendly. All staff we encountered were friendly and helpful, but particular mention must be given to the deputy manager and the senior carer. Both are exceptional.
We have absolutely no hesitation in recommending the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your feedback. We are so glad to hear that your father enjoyed the company, food and activities at Crossley House. It is always so nice to hear our staff described as "exceptional", I will pass this on to the team on your behalf. Thank you again for your kind words.


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Review from John S (Brother of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, staff considerate and understanding.
Admission for social services review and report.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments, lovely to hear that you have found our care to be excellent and our staff considerate and understanding.


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Review from Beverly C (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process was amazing, from the first point of contact when choosing a home to dad passing away. Every member of staff was exceptionally professional and friendly towards our dad they made him so comfortable in the last months of his life whilst adhering to Covid restrictions they were a great
help to ourselves, especially at the end. Please pass on our sincere gratitude and thanks.

Reply from Amanda Barnes, Customer Service Adviser at Crossley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel Dad was well looked after in the last months of his life and hopefully you will go away from this feeling that he received the best possible care.


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Review from B F (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, clean home. I have made some friends and staff friendly. I often go to the bar for a drink and quiz. We play games. My clothes are nice and clean.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for taking the time to leave your review. We are glad to hear you are making friends and enjoy the pub quiz. Please let us know if there is anything else we can do to make your stay as pleasant as possible.


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Review from Ros B (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Crossley House with dementia and after a series of falls at home which had resulted in hospital stays. In the previous few months, she had become increasingly agitated and distressed.
I found the care home staff to be very good with Mum. They took a number of steps to settle
her into the new environment of the home and to provide the reassurance she needed. They were really good about trying different things to soothe her when she was agitated. In the conditions of the pandemic, they made it really easy for me to keep in touch with Mum by phone. They were also really helpful around the little practical things, like advising me on what things that Mum needed when she was transferred to the home from hospital just at a time when we were in lockdown.
Sadly, Mum's stay was only a few months before she passed away. However, I was pleased that for her last few months she had been in such a reassuring and cheerful environment.

Reply from Melanie Cope, Customer Service Adviser at Crossley House Care Home

We want to take a moment to thank you so much for taking your time to leave us such a touching, personalised and wonderful review. We are so deeply sorry for your loss, however, we are glad to hear Mum spent her last few months in a reassuring and cheerful environment. If there is absolutely anything we can do for you during this difficult time, please do let us know.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Crossley House Care Home is calculated as follows: ( (328 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 415 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.


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