Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 91 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.

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Care Provided by Crossley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.


  • Parking

  • Parking available onsite


Crossley House Care Home Reviews (91)

Total of 91, showing 61-80
9.8

Crossley House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Crossley House Care Home has 91 reviews.

Overall Experience

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Review from J F (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum died peacefully in Crossley House on January 31st 2021. The end of life was made more bearable by the care and support from all members of staff. Mum had dementia, so the last year was made difficult by not being able to see her as much as we would have liked. We kept in touch by phone, Zoom,
window and Pod. Visits all well supervised by caring staff. As a family, we felt Mum was in a secure, safe and caring environment. The home is bright, clean and always a nice buzz about the place. Mum loved the meals, and in her short time, made friends with residents and staff who we know came to care for her in her short time there. We would like to say thank you to all staff for their care and professionalism, and a special thank you to two particular members of staff for their care and support in the last few days of Mum's life.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you so much for your kind words, we really appreciate receiving your lovely feedback. We are so sorry for the loss of your mum, please accept our condolences. We are so pleased that she was comfortable during her stay with us. Please let us know if there is anything more we can do for you and your family.


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Review from C S (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum became unwell all the staff at Crossley House were lovely, both towards Mum and all her family. Keeping us well informed at all times how Mum was, allowing visits to see her when needed. Everybody showed nothing but care and compassion towards both Mum and us. I have nothing but
gratitude and thanks to everyone at Crossley House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for taking the time to leave us a review. We are glad we were able to support both you and your family through this. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Gaynor V (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Crossley House since December 2020. Due to lockdown and the restrictions on care home visits we can’t visit the care home like we would love to do so we have relied on pod visits and FaceTime calls, all of which the staff do with pleasure. Every member of staff, who ever
you speak to, are so helpful and kind. They keep us up to date with anything relating to Mum and when we FaceTime they are on hand to assist if Mum needs them, always nice to Mum and with a smile on their face. The Facebook page is a great way for family members to see what activities the residents have been doing. This week we received a lovely card through the post which Mum had made for her daughters it had a lovely knitted love heart and a mother/daughter quote. It was so lovely and made us all cry! We can’t thank the staff enough for all they do, especially under these difficult conditions. We might not be able to go and visit properly just yet but we can’t wait until we can!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your lovely review. It's always nice to hear from family members who feel their loved one is happy in our care. We are glad that we have been able to help you keep in touch with Mum throughout the pandemic and that the card in the post meant so much to you.


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Review from Sally W (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care homes get such a bad press, my Mum went into Crossley House in December, none of us knew what to expect. It was a pleasant surprise. She got such a lovely warm welcome, staff put her and me at ease and did their very best to ensure that as much communication could be had between my mum and her
family, during the second peak of the pandemic. She was helped to settle in and nothing was too much trouble. She has been treated with the utmost care, respect and dignity and the staff are amazing. Her room is lovely, she has all the facilities she needs, and the staff go out of their way to make the residents feel special, whilst at the same time maintaining a good level of professionalism. Pod visits have been great (when allowed by PHE) and they have been scheduled efficiently. I have to mention the food, as my mum does regularly - it is top-notch! My mum loves it at Crossley House. Would I recommend Crossley House - yes I would, without a shadow of a doubt. Thank you to an amazing team.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your lovely review. We are so glad to be able to help you and your mum communicate in such difficult times. It is always nice to hear from family members feeling like their loved one is well cared for. I will certainly pass your kind words on to the chefs about the food! Thank you again.


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Review from Bethany L (Granddaughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and lovely welcome for when my nan first arrived. Caring staff and nothing is ever too much for the staff, even down to the FaceTime calls and phone calls in lockdown. Forever grateful for the care you provide.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your review. We are happy to be able to help you keep in touch with your nan through these difficult times and that you feel she is well cared for. Thank you again.


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Review from Julie L (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. They treat my mum as if they were her family. Very reassuring during these testing times, very accommodating to us, as a family, when visiting in the pod. Especially when she recently had a Birthday, a cake and birthday banners were presented to her - it really made our day and
hers. Thank you Crossley House.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your lovely review, we really appreciate you taking the time to leave us your kind feedback. We are so pleased that you are happy with the service Crossley House is providing for your mum.


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Review from Janet K (Sister of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot comment on value for money as I don't know how much my sister pays for her care. Before the pandemic, I visited every week. I cannot fault the facilities and her care. She has nothing but praise for the staff. She is always dressed lovely and her room is always clean.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Crossley House Care Home

Thank you for your praise. We really appreciate you taking the time to leave us such lovely comments.


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Review from J F (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and welcoming. They treat Mum with respect and address her appropriately. The home is always clean and odour free. Staff acknowledge Mum's preferences and endeavour to meet them. Food seems good, although Mum would complain even if it was cooked by a top chef. As we live some distance
away, they are good at keeping us up to date.

Reply from Emily Wilson, Customer Services Adviser at Crossley House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything more we can do to make your Mum's stay as comfortable as possible.


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Review from L G (Brother of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My eldest brother suffers from dementia. He has been a resident for four years. The first year was difficult for both him and the staff. The perseverance of the staff with care and patience paid dividends and I am fully satisfied with both the service and treatment shown to him.

Reply from Greta Narbutaityte, Customer Adviser at Crossley House Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for taking the time to leave us such lovely comments.


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Review from Pauline H (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for over 3 years, she has been on end of life for a few months.
We as a family can’t praise the staff enough, nothing is too much trouble we ring every day and recently we have been able to videocall due to not been able to go in, because of the Coronavirus.
The home is
excellent, clean, and very caring,
I wish I could name everyone but they are all fantastic, so good with mum nothing is too much trouble.
I will just mention the activity organisers, just this week they had someone singing outside the home at the windows where residents could hear, this was fantastic for them, also playing songs to mum that she can reminisce.
Thank you so much.
You are all great.

Reply from Greta Narbutaityte, Customer Adviser at Crossley House Care Home

Thank you for trusting us with your mothers care, we really appreciate the kind feedback.


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Review from S G (Son of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is receiving what seems to me to be a very high quality of care. Staff are respectful and caring in their approach. The home is clean, comfortable and welcoming. There is a good choice of food available. Relatives receive a positive welcome and staff are happy to answer any questions.

Reply from Greta Narbutaityte, Customer Adviser at Crossley House Care Home

Thank you for your kind words. It is always lovely to hear from family members feeling like their loved one is cared for and looked after.


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Review from S M (Partner of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been in Crossley House for 18 months and overall I am pleased with the care/facilities, especially over the last few months when things have improved. More activities and one to one talks are available and a full complement of staff has no doubt contributed to this. Still ongoing issues
but I feel things are on 'the up'.

Reply from Kerrie Feeney, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. It is nice to know that things are improving.


Kind Regards,


Kerrie


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Review from Kim B (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members have been very professional at all times. I was very reluctant at first to leave my husband at Crossley House as a short-term resident following a stroke. Within days I knew I had made the right decision. Everyone has been so caring, compassionate, making such a homely atmosphere for
all residents. My husband's care has been paramount, this has been supported by everyone here, day and night staff. It's a pleasure to walk in each day to all the smiling faces, the place feels alive. We can't thank everyone enough for the support and care we have both received. Couldn't recommend 'Crossley House' enough. Thank you.

Reply from Josephine Gaupholm, Customer Adviser at Crossley House Care Home

Thank you for your review of Crossley House Care Home. We are pleased to hear that you and your husband have had a positive experience at the home and appreciate your comments regarding the caring and compassionate nature of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Joy M (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Definitely impressed with the building and particularly Room 6 allocated to me - would certainly mention the dining room, very light and airy. As for the staff, I can only compliment all of them in their continual attention and expert medical knowledge.

Reply from Gabriella Mills, Customer Adviser at Crossley House Care Home

Thank you for your review of Crossley House, we are pleased to hear that you are happy with your room and your surroundings. We appreciate your comments on the staff and will share them with the care homes manager. The Bupa Customer Care Team.


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Review from Alma R (Resident) assisted by family/friend published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had a lovely afternoons activities, it was a credit to the activities coordinator, everyone thoroughly enjoyed it, all of us are really happy.
This is my 7th year here at Crossley House and I have had some lovely times but this afternoon beat them all. We played bingo, quizzes from over the years
and cards, it made us all happy and that's what we want.
I've no complaints at all. I'm nearly 97 years old and don't feel like 97 at all and it's all due to the lovely care and activities we have.

Reply from Gabriella Mills, Customer Adviser at Crossley House Care Home

Thank you for your review. We are pleased to hear that you have had a good time being involved in the activities and that you had such an enjoyable afternoon. Thank you for your comments, we are glad that you are happy at the home and will share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Patricia B (Wife of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being quite apprehensive about leaving my husband for a week's respite I need not have worried, the staff made him and my family most welcome and I knew he would be well cared for.
I wouldn't hesitate to take him back if the need occurs.

Reply from Natalie Krisman, Customer Service Advisor at Crossley House Care Home

Thank you for your review and I am glad to hear that your husband was comfortable and well looked after at Crossley House.


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Review from Julie R (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 1 week in respite care here and was looked after brilliantly. She gained 2.5kg in one week as she had lost a lot of weight due to not eating at home. This enabled me to have a holiday without worrying.

Reply from Natalie Krisman, Customer Service Adviser at Crossley House Care Home

Thank you for your review and I'm pleased to hear that your mother was well looked after at our home. NK


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Review from David G (Son-in-law of Resident) published on 19 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been at Crossley House for the past few months. As a family, we can't believe the change in her since the staff started to care for her. They really can't do enough in supporting her and other residents on the dementia unit. All staff are so friendly and make us feel welcome whenever
we visit no matter what time we go. We were really worried about making the decision to put her in full-time care but we were so wrong. Crossley House is a beautiful home it's more like a five-star hotel which is currently being decorated to a high standard. For anyone thinking of putting there loved one into a home you must visit Crossley House to see for yourself you won't be disappointed.

Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Ian H (Son of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died on 17 January at Crossley House, after a year's residence. He was not the easiest of people during this period, but throughout - and especially towards the end of his life - the care he received was exemplary. How on earth the Home has been assessed as Requiring Improvement is beyond
me. The staff were kind, professional and did everything they could to make him as comfortable as possible. Liaison with the family was good. I cannot praise their efforts enough. My mother is still a resident and is receiving a high, sympathetic standard of care.

Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that in time when you and your mother look back on the time that your dad was with us it gives you comfort knowing that he was well cared for.


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Review from Alan C (Husband of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for over seven years with Alzheimer's. The care and attention was top class. The family was sure that this helped to prolong her life.

Reply from Jayne Duck, Customer services administrator at Crossley House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Crossley House Care Home is calculated as follows: ( (328 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 415 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.


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