Crossley House Care Home

885 Thornton Road, Bradford BD8 0HH
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9.8 91 Reviews
  • Crossley House Care Home, Bradford
Crossley House warmly welcomes anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s.

Located close to the village of Thornton, the home boasts excellent accommodation and facilities including pleasant and spacious interiors, private gardens, a hairdressing and beauty salon plus a shop and excellent social areas with a residents bar and dining bistros. All bedrooms come with en-suite facilities and premier rooms are also available for those looking for a larger living space.

Meal times are an important part of the day at Crossley. Residents can enjoy delicious home-cooked food with the company of others in the pleasant dining room or in private. Every month, there are themed meals for a bit of extra fun.

The home plans plenty of favourites into the menus, but also talks to each resident on arrival about likes and dislikes, and any special dietary needs. All dietary preferences and requirements are discussed regularly. Out of hours snacks and refreshments are also available from the Bupa night bite menu.

Activity areas support personal interests and a healthy daily lifestyle, while carers are available throughout the day and night. Regular activities include exercise classes, crafts, quizzes and games, cooking and painting.

Advance bookings for short stays available.

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Care Provided by Crossley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bradford’s many attractions, such as the National Science and Media Museum, are just 10 minutes away and there’s a bus stop right outside. Lister Park and water gardens are close by, and Salts Mill and Oakwell Hall (a museum furnished as a 1960s home, which is great for reminiscence) are both in easy reach.


  • Parking

  • Parking available onsite


Crossley House Care Home Reviews (91)

Total of 91, showing 81-91
9.8

Crossley House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Crossley House Care Home has 91 reviews.

Overall Experience

  • 71
  • 18
  • 2
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Date Published

91
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56

Review from Charles H (Friend of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has become more confident and her health has improved greatly since moving into Crossley House where she receives personalised care and attention. Her room is beautiful, clean and she was encouraged to make her room personal fetching in pictures, ornaments etc, that means a lot and have sentimental
value to my dear friend. The staff are polite and engaging and can not do enough, a real credit to the management team and the home. the meals are wonderful. There is a salon and a bar for all to use with friends and family. A beautiful place to be.

Reply from Jayne Duck, Customer services administrator at Crossley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Steve M (Friend of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Water jugs not changed daily. Bed tray tables not emptied and cleaned daily. Flower vases allowed to dry out or flowers droop over. Creams and lotions for hands not always wiped out of handles and doors. Internal bell nearly always ringing and doesn't appear to be enough staff around quite frequently,
especially 5pm onwards. You can visit and sometimes not see any staff anywhere. Security numbers only changed once in 18 months.

Reply from Jayne Duck, Customer services administrator at Crossley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Alison W (Friend of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, open environment with beautiful decor and furniture, furnishings that could adorn a 5-star hotel. The home has friendly, approachable staff with a manager for whom nothing is too much trouble and makes you instantly feel at ease. My friend feels completely at home and enjoys a variety of
activities as well as chatting with friends in the comfortable lounges.

Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your friend is enjoying the activities and that she is settled and feels at home.


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Review from Annette T (Granddaughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff do what they can. There is not always the support of management. Short staffed most of the time or two new starters together and they do not know the residents or their needs. Not always amenable. Dining room is not always set up or the correct menu displayed. Standard of cleanliness
is not always good. Overall satisfactory, but many improvements could be made in many of the above comments.

Reply from Jayne Duck, Customer Services Administrator at Crossley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Paul Francis S (Husband of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my wife came to live at Crossley House in March 2016 I would like to say that the standards overall have gone down. It now seems to be stabilising somewhat.

Reply from Jayne Duck, Customer Services Administator at Crossley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Paul D (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I've seen Mum smile and laugh for years. Before she came in she had told carers she didn't want to live. What a change. I can't thank staff enough.

Reply from Jayne Duck, Customer Services Administator at Crossley House Care Home

Thank you for your review. This must make you feel so much better knowing that your mum is happy and well looked after.


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Review from K MG (Granddaughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staffing levels are extremely low and very concerning. Medication given late is the bigger concern to me.
The staff are super efficient and do their job very well but due to being so overstretched, I feel the residents are suffering because of this.
However, this is my only concern for Crossley House.
I am happy with every other aspect.
Please sort staffing levels out.

Reply from Simone Berkeley, Customer Service Advisor at Crossley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their staffing levels and service. However, we are very pleased you're happy with all the other services within the home. The Bupa Customer Care Team.


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Review from C C (Niece of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossley House made my uncle feel welcome, safe and secure. The staff were always friendly and nothing was too much trouble. The home was always clean, tidy and well decorated. The food was great and uncle ate well, enjoying his food. (This was something we struggled with at home.) I would recommend
this home to anyone looking for a great place to live for a relative.

Reply from Lydia Waller, Customer Service Administrator at Crossley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Lesley B (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is new to Crossley House. I feel confident she is in a safe/friendly caring environment. As a family, we are happy with level of care and facilities including staff and management who always seem happy to solve any problems/queries. More importantly Mum is happy and content. A true weight lifted
knowing she has the right care.

Reply from Rose Pickering, Customer Service Administrator at Crossley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M B (Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my residence at Crossley House everything has been very satisfactory and there has been a very steady, kindly, thoughtful care all the time. Conversation with staff and other residents pleasant and free and helpful.

Reply from Rose Pickering, Customer Service Administrator at Crossley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Denis F (Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view things are very good indeed.

Reply from Rose Pickering, Customer Service Administrator at Crossley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Crossley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Crossley House Care Home is calculated as follows: ( (328 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 415 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossley House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. We have a choice of lounges to relax in, a hair and beauty salon. Our landscaped gardens are surrounded by mature trees and perfect for taking a gentle stroll.


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