The staff were very efficient, kind and above all, he was treated with respect.
Phillip W (Son of Resident)
The home is a safe, comfortable environment to live in and feel as if you are in your own home.
Alison P (Daughter of Resident)
Whilst at Heathlands, mum was treated with utmost care and kindness.
Susan I (Mother of Resident)
Fees are dependent on the level of care required. Please contact the home directly for more information.
Visits for new admissions must be arranged by calling the care home at this time.
Free on-site parking is available.
Heathlands Care Home has a Review Score of 8.7 (8.674) out of 10, based on 16 reviews in the last 2 years. Over all time Heathlands Care Home has 70 reviews.
Review from Donna W (Daughter of Resident) published on 13 November 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Thank you so much for your heartfelt message. We are truly grateful for your kind words about the care your mother received at Heathlands. Our team is dedicated to providing compassionate and dignified care, and it's wonderful to hear that you felt supported during this challenging time. We strive to create a welcoming environment for both residents and their families, and your feedback reassures us that we are on the right path. If there's anything more we can do for you or your family, please don't hesitate to reach out. Warm regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary P (Wife of Resident) published on 26 September 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Thank you for your kind words and appreciation regarding the care that your husband received at Heathlands Care Home. We are deeply honoured that you chose our home for his end-of-life journey, and it was our privilege to provide him with comfort and support. We are glad to hear that he was happy and that our staff, including the nurses, carers, kitchen staff and management, were able to meet both his and your family's needs with sensitivity and dedication. We also appreciate your feedback on the doctor's regular visits and the convenience of our parking and visiting arrangements. Your thoughtful review means a lot to us and will be shared with our team. Thank you once again for your kind words and, once again, please accept our condolences on your loss.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian C (Husband of Resident) published on 24 September 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Thank you for your feedback. We appreciate your recognition of the improvements in management and the overall enhancement in all areas. As you say, our head of activities decided to move on after being with the home for several years. However, we are currently in the process of recruiting a replacement and wish to ensure that our programme of activities and entertainment remains as varied as possible, and continues to meet our residents' needs and expectations. Thank you for your understanding and continued support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Danielle D (Granddaughter of Resident) published on 28 June 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Dear Danielle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Heathlands Care Home. We look forward to seeing you and your family again when you next visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N S (Niece of Resident) published on 25 June 2024
Submitted via Postal Card •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. He was such a lovely person, and it was our pleasure to welcome him to our family and look after him. As you can imagine, we miss him very much. Please accept, once again, our condolences on your loss. Kind Regards Gladys Danquah Home Manager
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J K (Daughter of Resident) published on 21 June 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Thank you very much for your review. The team and I are delighted that you were happy with your loved one's care. We have fond memories of her joining in activities at the home, especially she loved bringing happiness and smiles, she loved having a good old talk and conversation and loved our pamper mornings she was certainly a big personality and is very much missed by staff and other residents. We would like to offer you and your family our sincere condolences, and our very best wishes for the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle R (Daughter of Resident) published on 18 June 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C T (Son of Resident) published on 9 May 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Daughter of Resident) published on 8 May 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Kind Regards Gladys Danquah Home Manager Heathlands Care Home
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise C (Daughter of Resident) published on 25 March 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
Dear Denise,as you may be aware, I have only very recently taken over as home manager. Being new in the role, my immediate focus is on ensuring that all our residents receive person-centred care that is totally tailored to their individual needs. We welcome feedback from our resident's families, and work closely with them and our professional colleagues to ensure that our care is the best it can be. If you would like to meet with me for further discussion or to make a complaint, please contact me at Heathlands Care Home. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk. Once again, we would like to offer our sincere condolences on the loss of your father.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Niece of Resident) published on 12 March 2024
Submitted via Website •
Report
Reply from Gladys Danquah, Home Manager at Heathlands Care Home
As you may be aware, I have very recently taken over as registered manager and was not at the home when your aunt was there. My team and I are already addressing the issues that you have highlighted in your review. However, if you have any specific concerns about your aunt’s care, and you and your family wish to meet with me or make a complaint, please contact me at Heathlands Care Home. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle G (Daughter of Resident) published on 14 December 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John B (Husband of Resident) published on 13 December 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S D (Son of Resident) published on 12 December 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl P (Daughter of Resident) published on 28 August 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maria S (Daughter of Resident) published on 11 August 2023
Submitted via Website •
Report
Reply from Joe Nichols, Registered Manager at Heathlands Care Home
Dear Maria
I am given to understand that Heathlands had various meetings with you while your relative was at the home regarding the issues you have raised, and it’s regrettable that in the end we had to serve notice on your relative’s placement. As you will remember from our communication with you then, our actions were not related to your relative or their care, but were actually due to infringements concerning the contract that was signed by yourself. This all occurred before I took over as registered manager, but if you wish to raise a complaint you can write directly to me and your issues will be investigated thoroughly. You can also contact our quality team in confidence via 07810 487150 or quality@canfordhealthcare.co.uk.
Joe Nichols, Registered Manager, Heathlands Care Home
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Malgorzata B (Wife of Resident) published on 7 May 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Sister of Resident) published on 29 April 2022
Submitted via Website •
Report
Reply from Ronniel Alarilla, Registered Manager at Heathlands Care Home
Dear Sevgi, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Heathlands' family. I will pass on your comments to the team, who will be very happy to receive them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lawrence B (Son of Resident) published on 29 April 2022
Submitted via Website •
Report
Reply from Ronniel Alarilla, Registered Manager at Heathlands Care Home
Dear Lawrence, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Heathlands' family. I will pass on your comments to the team, who will be very happy to receive them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle N (Wife of Resident) published on 29 April 2022
Submitted via Website •
Report
Reply from Ronniel Alarilla, Registered Manager at Heathlands Care Home
Dear Michelle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Heathlands. We look forward to seeing you and your family again when you next visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.7 (8.674) out of 10 for Heathlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.900 for Heathlands Care Home is calculated as follows: ( (79 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (14 Poors x 2) + (20 Very Poors x 1) ) ÷ 180 Ratings = 3.9
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.774 Points relating to the number of positive Reviews for Heathlands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 13 Positive Reviews ÷ 16.8 = 0.774
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Oct 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2024
Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.