Heathlands Care Home

2b Hatch Lane, Chingford, London E4 6NF
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8.7 70 Reviews
  • Heathlands Care Home, London
Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.

Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.

Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated team of nursing and care staff that are on hand 24/7. With a keyworker system, residents will always have a friendly and familiar face looking out for them.

The home has 84 spacious ensuite bedrooms that are spread over three floors. Each room is comfortably furnished and equipped with a TV, nurse-call system and an adjustable automatic bed. There is also plenty of space for wheelchairs, if required. Residents can personalise their room with their own pictures, photographs, accessories and small items of furniture, creating their own special home-from-home.

On every floor, there is a dining room and lounge where residents can gather for meals, group activities, socialise or sit quietly, if they prefer.

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Care Provided by Heathlands Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gladys Danquah (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Heathlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Heathlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Heathlands Care Home Reviews (70)

Total of 70, showing 21-40
8.7

Heathlands Care Home has a Review Score of 8.7 (8.674) out of 10, based on 16 reviews in the last 2 years. Over all time Heathlands Care Home has 70 reviews.

Overall Experience

  • 45
  • 22
  • 0
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  • 2

Date Published

70
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9
16
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Review from Kevin H (Son of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives good care and is comfortable. My only real problem is that most of her clothes seem to have gone missing despite my wife putting names on them.
The staff are all very friendly.
Her food seems good too.

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Review from Sue S (Niece of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly aunt had a nasty fall and moved from rehabilitation into Heathlands Nursing Home in July this year. The manager was very supportive and helpful. The transition was really smooth and she has settled quickly into her new surroundings. Our aunt has a good-sized room with its own toilet and
is very well looked after. The staff are lovely. All of our aunt’s clothes are beautifully laundered and the food is great too. Our aunt is thriving there and thinks of it as her home. All of her complex medical needs are being well managed by the home along with the weekly visit from the GP. Recently, the optician visited the home and my aunt was helped to have an eye test and choose new glasses. Overall, we are very pleased with Heathlands as a home for our aunt.

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Review from Carol L (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care provided to my mother at Heathlands. The staff are very caring and she has been well looked after during the 3 years she has lived there. I have been especially grateful that she has been at Heathlands during the past 18 months especially when visiting was not possible.
Knowing that the staff engage well with Mum and she is being well cared for has made a big difference to us. If I have any concerns they are always addressed straight away and whenever I leave I feel grateful that she is there being looked after.

Reply from Ronniel Alarilla, Peripatetic Manager at Heathlands Care Home

Dear Carol, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Heathland family. I will pass on your comments to the team, who will be very happy to receive them.


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Review from Simon T (Husband of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Heathlands Care Home is a well-run establishment.
The management and staff are very courteous, friendly and helpful.
The carers and nurses looking after my wife are very considerate and care for all the patients in a professional way and are amazing in the way they go about with their
tasks.
The catering is very good, providing an excellent choice of menu.

Reply from Ronniel Alarilla, Registered Manager at Heathlands Care Home

Dear Simon, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!


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Review from Helen H (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are brilliant and very kind and caring even down to the fabulous cleaning staff. They all care about the residents as if they are family. I would strongly recommend Heathlands to any family.

Reply from Ronniel Alarilla, Registered Manager at Heathlands Care Home

Dear Helen, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!


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Review from Ann E (Daughter of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words are not enough to say how much love, care and dignity they gave my mum in her last weeks. In fact, my mum kept asking "why are they all treating me with so much care and love" which was great for me and my family to hear. My heartfelt thanks to all the care home workers and the lady who brought
the clean laundry back to Mum and all the other carers whose names unfortunately I cannot remember but you all know who you are. The care given eased my stress and gave me time just to be with Mum and talk about the old days and have a laugh rather than having to look after her myself and not be able to give her the care the home gave her.
Thank you all so much.

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Review from Stephen G (Son of Resident) published on 7 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, attentive, caring staff. Nice rooms and common areas. Large outdoor areas. Easy parking. Flexible visiting - even during Covid 19 restrictions.

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Review from Sheila P (Niece of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the first visit we were shown around the home without any appointment which was good - we saw it as it is. From then on it was always a friendly and welcoming atmosphere from all levels of staff from reception onwards. The cleaners and carers were always around and nurses made time to speak to us
even though they were busy in their office or doing their rounds. Rooms were good and corridors were always clean with windows open, a pleasant aroma every time. I am confident that we chose the best.

Reply from Ronniel Alarilla, Home Manager at Heathlands Care Home

Dear Sheila, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!


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Review from Kim W (Niece of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff very approachable and helpful, they took great care of our Aunt during her stay there. The staff were very caring and kept us informed of her health and care. Thanking you kindly.

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Review from Ian P (Son of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for six years and always expressed how he loved the place and the staff. He enjoyed joining in with all the activities and outings. The food was good, as evidenced by ourselves attending garden parties and Christmas dinners. The care was excellent throughout the six years, and
during his end of life care, both he and I were treated with the utmost respect and dignity by the manager and all of his team.

Reply from Ronniel Alarilla, Home Manager at Heathlands Care Home

Dear Ian, many thanks for your kind words. We are so pleased that you are satisfied with your father’s care throughout the six years he was with us, and especially at the end of his life. It was a pleasure and a privilege to care for him. We remember how much he enjoyed the activities and all the trips out, and he is much missed by residents and staff at the home. We would like to wish you and your family all the best for the future.


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Review from J T (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been at Heathlands for a year when she received end of life care. As always the staff were there to support both of us. She was kept beautifully clean and comfortable throughout, with a nurse continuously monitoring her. At the end, I was staying overnight and the staff always made sure I
was comfortable. When the end came the night nurse was exceptional, initally supporting me and carrying out checks.
From my first visit, I knew it was where I wanted Mum to be. It was very clean with none of the 'care home smells' I had experienced at other homes. The manager was, and continued to be, very approachable and supportive.
The care team were always happy, joking with Mum and sitting having a cup of tea with her, she was always called by her name and talked to quietly and calmly.
The personal care she received was outstanding, always being clean and wearing clean clothes with her hair brushed, and being made comfortable.
At all times she was treated with kindness and dignity.

Reply from Ronniel Alarilla, Home Manager at Heathlands Care Home

Many thanks for your kind review. It was a privilege to care for your mum and we are so pleased that you felt satisfied with how we looked after her, especially at the end of her life. She was a lovely lady with a fantastic sense of humour who always enjoyed a joke! She is much missed here at Heathlands. We all wish you and your family all the best for the future.


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Review from A F (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my mother for a respite and she was well taken care of. When I called her every day, she constantly expressed to me the tender care that she was experiencing. I would place my mother here again. The manager took the time to speak to me in the depth of what my mother's needs were, and they will
be met. He and his staff never disappoint me. A real nice place that takes a professional, caring attitude.

Reply from Ronniel Alarilla, Home Manager at Heathlands Care Home

Many thanks for your kind review. We’re delighted that you feel so satisfied with your mother’s care and that you feel that you were kept fully informed about your mother’s needs and treatment. We enjoyed looking after her while she was here and miss her now that she’s gone home. She is welcome for respite care here at any time!


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Review from Danielle M (Daughter of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came into the care home on 21st April 2020 straight from the hospital. It was an extremely challenging time and not only did the manager and staff find time for my worries and concerns, they went above and beyond what we could have expected. I have full time cared for my mother in the past
so completely understand the problems that arise with COVID-19.

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Review from V B (Sister of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been resident in Heathlands only since 14 July 2020. I visited him in his room on 15 July and again yesterday on 5 August in the lounge and garden for one hour. On both occasions, I was properly kitted out with PPE. COVID-19 has severely restricted visits, so I cannot comment on all the
options below. In my short and limited experience, I have found everyone and everything to be extremely reassuring. All the staff I have met have been professional, caring and friendly. Given his condition, my brother is mostly content. On the phone, and in person, I have been given kind and unhurried attention to discuss any concerns. I know my brother is in an excellent place.

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Review from N K (Mother of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son was on palliative care when admitted. He was well looked after, although, his various disabilities made care very difficult. The staff and management were excellent, very supportive and proactive, and I thank them sincerely. I certainly would recommend the home without reservation.

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Review from Bridie C (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in Heathlands Care Home for two years. Passed away two days ago, surrounded by family, nurses and carers. This home is amazing the staff, nurses and carers are excellent.
We as a family visited, and spent hours with mum, every day, we joined in with everything. The care and compassion
she received was just outstanding. They will be our friends always.

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Review from M T (Niece of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent a very contented and peaceful time in Heathlands.
The staff are kind, caring, helpful and above all, fun.

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Review from Nicola F (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The consistent care for not only my mum but to my dad and I was overwhelming.
Everyone is so kind and genuine in the work you felt and witnessed their care and commitment.
I will be forever grateful mu mum was cared for in Heathlands Care Home.

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Review from Brian P (Uncle of Resident) published on 25 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's simple - If my wife or myself needed to go into a care home we would both opt for Heathlands, Chingford for all the reasons below. Thank you all.

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Review from T H (Daughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to express how much Heathlands care home has changed for the better especially with the leadership and clinical leads.
My mother is well cared for and the carers and nurses on her unit really put my mind at ease when I'm not there.
Whilst visiting my Mum, regularly I see how attentive the carers
are and they know Mum's favourite things, Mum can be very difficult at times but the carers especially a regular few who Mum really likes.
This home in the last 12 months has been well led and makes such a difference.
I can approach them anytime and things are dealt with very promptly.

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Current Review Score: 8.7 (8.674)

Overview of Review Score

The Review Score of 8.7 (8.674) out of 10 for Heathlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.900 for Heathlands Care Home is calculated as follows: ( (79 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (14 Poors x 2) + (20 Very Poors x 1) ) ÷ 180 Ratings = 3.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.774 Points relating to the number of positive Reviews for Heathlands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 13 Positive Reviews ÷ 16.8 = 0.774

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Gladys

Gladys Danquah

Job Title: Home Manager

Joined: 2024

Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.