Heathlands Care Home

2b Hatch Lane, Chingford, London E4 6NF
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8.7 70 Reviews
  • Heathlands Care Home, London
Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.

Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.

Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated team of nursing and care staff that are on hand 24/7. With a keyworker system, residents will always have a friendly and familiar face looking out for them.

The home has 84 spacious ensuite bedrooms that are spread over three floors. Each room is comfortably furnished and equipped with a TV, nurse-call system and an adjustable automatic bed. There is also plenty of space for wheelchairs, if required. Residents can personalise their room with their own pictures, photographs, accessories and small items of furniture, creating their own special home-from-home.

On every floor, there is a dining room and lounge where residents can gather for meals, group activities, socialise or sit quietly, if they prefer.

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Care Provided by Heathlands Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gladys Danquah (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Heathlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Heathlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Heathlands Care Home Reviews (70)

Total of 70, showing 41-60
8.7

Heathlands Care Home has a Review Score of 8.7 (8.674) out of 10, based on 16 reviews in the last 2 years. Over all time Heathlands Care Home has 70 reviews.

Overall Experience

  • 45
  • 22
  • 0
  • 1
  • 2

Date Published

70
1
9
16
54

Review from Phillip W (Son of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my father was only 7 days in Heathlands before he passed away on the last day of January, he had excellent care during that time. The staff were very efficient, kind and above all, he was treated with respect.
I don't think you could ask for anything more. I would most certainly recommend
Heathlands.

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Review from M S (Friend of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very good friend arrived at Heathlands in July 2017 and stayed there until he passed away in January 2019. At first, there were lots of staff changes and temporary staff but the new director worked very hard at improving the services. The caring staff have been superb and very supportive of both
my friend and myself, including in the last few weeks. And I know that my friend has been happy there. A big food lover, he loved his meals there and even gained weight and the food still looked appetising even when it needed to be pureed. The whole home, including the rooms, always smelled clean and fresh. My only disappointment was regarding activities. They seemed good for mobile residents but not so great for those with mobility problems. And I wish my friend had been taken outside from time to time to a nearby park or even just to the garden. So some improvements still need to be made but I would nevertheless recommend this place as a lovely home to be in.

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Review from Yvonne H (Daughter of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to the care home in September 2018. Since being at Heathlands her appetite had improved and she became more alert and happier. When I first came to the home on my mother's admission, I was pleasantly welcomed and greeted by the deputy manager and everything was explained to me and I was
able to ask questions about my mums care. The place smelt lovely and was and is very clean. My mother is well known to the staff on her floor and they have a good rapport with each other. I would definitely recommend this care home.

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Review from Clare E (Partner of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner entered Healthlands for palliative care die to terminal cancer. We were welcomed into the home by nurses, carers and management.
We also have a nine-year-old son who has also been welcomed with open arms. Heathland, in my opinion, is a fantastic, great staff who are very caring and nothing
is too much trouble. Food is great and very delicious. Rooms are very comfortable and homely.

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Review from Janet R (Sister of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this excellent home for my sister in all respects. She is content and happy here.

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Review from Darren B (Son of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident at Heathlands after a direct transfer from the hospital. Knowing that your Dad is going to die is the hardest thing to comprehend. However, meeting a member of staff who reassured us that Dad will be in good hands, well she was true to her word. Cannot express my gratitude to her,
all sister and the nurses, even the chef were amazing. God bless such an amazing care home.

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Review from Alison P (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a lovely place to live. It is very clean, nicely furnished with good facilities. All the staff are well trained, friendly, helpful, cheerful and provide excellent care to the residents and their families. The management are easy to approach if you have any questions or special requests and
any queries are promptly dealt with.
The home is a safe, comfortable environment to live in and feel as if you are in your own home.

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Review from P A (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the day my dad arrived, I have found all the staff very helpful and friendly. Clothes are always clean and fresh smelling. The entertainment is always good. Just wish they could help trying or encouraging him to walk each day with a frame. Overall I have no complaints.

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Review from A P (Nephew of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good accommodation, coupled with attentive staff and friendly staff. A good choice of food is available and the entertainment in the day room is fully enjoyed by my aunt.

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Review from Kathy B (Friend of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this is a very good care home. I have visited regularly over the past 10 years.

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Review from Susan I (Mother of Resident) published on 17 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Heathlands for 15 months up to her recent demise. Whilst at Heathlands, mum was treated with utmost care and kindness. It was a huge relief to the family to know that she was respected as an individual whilst giving us huge piece of mind knowing that she was safe and
sound. We are all grateful for all that was done for mum from the chef, care teams, nurses, activity team to the management.

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Review from Urkiye G (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very happy with the care provided for my dad who was originally here for respite. However my dad loves it here and has decided to stay. The staff are very kind, understanding and empathetic. Anything my dad asks, they always do their best to cater for.
Amazing care home overall and 5 stars from
me.

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Review from Margaret D (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Modern, purpose built nursing home. All staff helpful and courteous. Great care and kindness shown to my mother at all times. She was always, at 98, very peaceful and relaxed. This home is far superior to other homes we have visited. Mother was NHS funded.

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Review from P W (Wife of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was only in the home for 3 weeks prior to his demise. He was well looked after by the staff and he was kept very comfortable at the end. Thank you to the management and staff for looking after him so well.

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Review from H H (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother wasn't in Heathlands for very long as she was there for palliative care. The staff did everything they could to make her comfortable and to try to get her to eat and drink. Everyone who worked there was nice to me too.

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Review from P D (Son of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff are very caring, obviously some go the extra mile but, alas, this is what you find in all walks of life.
One criticism is there is no continuity of staff. I believe it is more beneficial for the resident and next of kin to have continuity, as they get used to the residents likes and
dislikes and from the next of kin point of view it is easier for them to keep you up to date. My understanding is they are working towards this goal. Having said all of this I would recommend this home.

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Review from Joyce C (Sister of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister only spent three weeks in Heathlands before she died, but during that time she received excellent care. All staff, without exception, were so very kind, caring and treated her with dignity. When she passed away, everyone was so sympathetic and caring towards us, her family, and sensitive too.


We had to make a hasty decision for a nursing home for my sister but we could never have chosen a better one than Heathlands. Everyone was excellent and the care perfect.


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Review from Michael L (Husband of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looking after my wife at home for a number of years. Unfortunately, I was losing my way and so my wife went into Heathlands Care Home for a couple of weeks respite. During the two weeks, I realised how much better off she was in Heathlands. The premises are light and airy and user-friendly.
The food is excellent. The majority of staff are terrific ie thoughtful, caring and friendly (although at times they are rushed off their feet). My wife is transferred from bed to chair on a daily basis and taken to the lounge. This arrangement, I was unable to replicate at home.

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Review from Patricia D (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Heathlands Care Home in January 2017 for Palliative care. On his arrival, I asked him his opinion of the home and he said that he liked it very much. His room was very clean and tidy. All the time he was there, the staff treated him with kindness and dignity and nothing was
too much trouble when he needed attention. The food was very good and freshly cooked on the premises. The staff on duty the night my father passed away were very attentive and supportive to both my father and I, as they kept checking on both of us at regular intervals.There were safeguarding issues regarding my son. The Manager made sure that my father was safe at all times, only allowing my son to visit when she was on site. The manager supported me during this distressing time and long after my father passed away. I am glad the last weeks of my father's life were spent in Heathlands and I would strongly recommend the home, as the Manager and her team are dedicated, professionals.

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Review from David D (Son-in-law of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was admitted to the care home in January 2017. At first, I was a bit apprehensive about him going there. When I visited and was shown around by the Assistant Manager I was very pleased that he was there.
I asked my father if he liked it and he said he liked it very much. The staff
and management team were very helpful, knowledgeable and extremely professional. Nothing was too much trouble for them when I approached them to ask questions about my father.
There is a lovely garden and a roof terrace where the residents can sit in the warmer summer months. The food and care were exceptional, the home was very clean and tidy. I would like to thank all the staff for the care, respect and dignity in which they showed my father. I would also like to thank the Manager for the support and help she gave me and my father in law during the last days of his life.
Heathlands is definitely a 5 Star care home and I would definitely recommend it.

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Current Review Score: 8.7 (8.674)

Overview of Review Score

The Review Score of 8.7 (8.674) out of 10 for Heathlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.900 for Heathlands Care Home is calculated as follows: ( (79 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (14 Poors x 2) + (20 Very Poors x 1) ) ÷ 180 Ratings = 3.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.774 Points relating to the number of positive Reviews for Heathlands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 13 Positive Reviews ÷ 16.8 = 0.774

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

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Meet the Team (1)

Gladys

Gladys Danquah

Job Title: Home Manager

Joined: 2024

Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.