Heathlands Care Home

2b Hatch Lane, Chingford, London E4 6NF
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8.7 70 Reviews
  • Heathlands Care Home, London
Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.

Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.

Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated team of nursing and care staff that are on hand 24/7. With a keyworker system, residents will always have a friendly and familiar face looking out for them.

The home has 84 spacious ensuite bedrooms that are spread over three floors. Each room is comfortably furnished and equipped with a TV, nurse-call system and an adjustable automatic bed. There is also plenty of space for wheelchairs, if required. Residents can personalise their room with their own pictures, photographs, accessories and small items of furniture, creating their own special home-from-home.

On every floor, there is a dining room and lounge where residents can gather for meals, group activities, socialise or sit quietly, if they prefer.

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Care Provided by Heathlands Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gladys Danquah (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Heathlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Heathlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Heathlands Care Home Reviews (70)

Total of 70, showing 61-70
8.7

Heathlands Care Home has a Review Score of 8.7 (8.674) out of 10, based on 16 reviews in the last 2 years. Over all time Heathlands Care Home has 70 reviews.

Overall Experience

  • 45
  • 22
  • 0
  • 1
  • 2

Date Published

70
1
9
16
54

Review from Gina G (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathlands Care Home is a clean, calm and welcoming nursing home. The manager and assistant ensure the smooth running of the home and deal with any concerns the residents/relatives may have with genuine interest and professionalism. The carers and nurses attending to my mother are always cheerful, helpful
and carry out their work with care, compassion and respect. Management, carers, nurses and other teams on the premises all go above and beyond the call of duty. Mother is very happy there.

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Review from Debbie S (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I viewed this home in January 2017. My father was residing in Kent and due to ill health, he needed a nursing home, as we both live in London, we looked for a home close to us.
The manager and assistant manager were approachable, caring and understanding of our concerns, my father was
reluctant to go into a home, as were we. But it's been an eye-opener, all needs and care have been met, from admission in February to date.
The carers are patient, calm, helpful, caring and cheerful.
We couldn't be happier, our minds are at rest knowing our father is content in his home

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Review from John D (Resident) assisted by family/friend published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where ever I go I tell people how good it is, I didn't want to go in a nursing home but I am really happy.

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Review from Ronald H (Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were superlative.
For the most part very helpful and very responsive at all times.

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Review from M P (Power of Attorney of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful approach to clients with a holistic attitude.
Sensitive to clients needs.
Attentive and helpful.
The client was satisfied likes her home.
Both the shift coordinator and domestic were professional and sensitive.
Nice atmosphere.
The client is sensitive and needs TLC, and this is evident
from my visit.

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Review from SB (Friend of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathlands Care Home was suggested to us when it was necessary for my friend to be discharged from Hospital. From the onset, our experience was good. The home is bright and welcoming and our initial meeting was very reassuring. It was apparent that our friend was to be treated with care and compassion
and her individual likes and dislikes, as far as we knew then, was to be respected. She settled very quickly, her room was always clean. Sadly, she wasn't able to enjoy the garden, but she enjoyed having her hair washed and set and the activities group always included us as visitors. We were always greeted by name and the fondness and love for our friend was very apparent. She enjoyed her meals and infinite patience was displayed feeding her. Her dignity was always respected.

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Review from Christine M (Friend of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff and management friendly and helpful, the cleanliness was excellent and the food was of a good standard. The rooms were pleasant but some could do with new carpets. I found that the staff treated residents with dignity and respect.

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Review from James O (Friend of Resident) published on 20 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On Saturday 16th July 2016, I attended an event at Heathlands Care Home for the Queens Birthday. The staff were extremely welcoming and the hospitality was outstanding. Heathlands really made all of us feel at home and we cannot wait for the next event. My cousin is a resident here and is treated highly
with dignity and respect and I would recommend this home to anyone.

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Review from Shelly K (Cousin of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I actually visited heathlands for the first time as my cousin was admitted in the last week, The atmosphere was so friendly I could not ask for any thing more! The home is extremely clean and their is great support for residents, also relatives. There is such a fantastic welcome I couldn't ask for
more.
The staff really seem happy so much so that I wouldn't mind a job there myself! Fantastic vibrant home I would definitely recommend Heathlands.

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Review from Deborah D (Daughter of Resident) published on 19 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Heathlands on Thursday 4/2/16 for end of life care as a result of Cancer. Prior to admission I had taken my mother to have a look around and to make sure that she was happy for my father to go there as she had been his carer for many years. Both Mum and I fell in love as soon
as we arrived. The premises was spotless the staff caring, kind compassionate and most of all they looked happy they smiled when they spoke and made us very welcome we knew instantly that Dad was going to be in safe hands. Dad's care was 5*in all aspects of his care. When the end came on 16/2/16 the whole family were allowed to be there and we spent Dads last 24hrs constantly at his side. We could not have asked for better treatment we were able to see him pass away with dignity. The staff although there to check on Dad went out of their way to make sure that we were fed and watered in order that we could stay with Dad that meant a great deal to the whole family.

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Current Review Score: 8.7 (8.674)

Overview of Review Score

The Review Score of 8.7 (8.674) out of 10 for Heathlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.900 for Heathlands Care Home is calculated as follows: ( (79 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (14 Poors x 2) + (20 Very Poors x 1) ) ÷ 180 Ratings = 3.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.774 Points relating to the number of positive Reviews for Heathlands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 13 Positive Reviews ÷ 16.8 = 0.774

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Gladys

Gladys Danquah

Job Title: Home Manager

Joined: 2024

Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.