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2 Cross Heath Grove has a Review Score of 2.3 (2.250) out of 10, based on 1 reviews in the last 2 years. Over all time 2 Cross Heath Grove has 1 review.
Review from J S (Father of Resident) published on 30 August 2024
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Carol Benson, Marketing & Communication Manager at 2 Cross Heath Grove
Thank you for bringing your concerns to our attention. Can I firstly apologise that you have found it necessary to complain about the service we provide for your son. I assure you we take all such concerns very seriously and make every effort to investigate all concerns raised. Our Respite Service Area Manager will therefore contact you shortly to discuss the concerns you have raised and attempt to resolve them.
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The Review Score of 2.3 (2.250) out of 10 for 2 Cross Heath Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.250 for 2 Cross Heath Grove is calculated as follows: ( (6 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 2.25
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for 2 Cross Heath Grove is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 5 registered maximum number of service users is 1. 0 Positive Reviews ÷ 1 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jan 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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