Tall Trees

Burford Road, Shipton-under-Wychwood, Chipping Norton OX7 6DB
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8.5 78 Reviews
  • Tall Trees, Chipping Norton
Tall Trees is a unique Cotswolds care home that has been expertly built from local stone to feel a part of the Cotswolds landscape, providing residential, nursing and dementia care to up to 60 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

A number of nearby towns are within easy reach, including Chipping Norton and Cheltenham, for residents to use and maintain their independence, as well as to enjoy the natural beauty the area is known for.

With a highly qualified team that also undergo dementia training, each resident is offered the highest standard of care to meet their health and wellbeing needs. This training is also extended to the kitchen team, equipping them with the skills to cater for all residents, including those living with dementia or dysphasia, and promote a balanced, nutritional and, most importantly, enjoyable diet.

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Care Provided by Tall Trees

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clarissa Ellis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tall Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850
  • (these prices are only a guideline, please contact Tall Trees to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Tall Trees Reviews (78)

Total of 78, showing 1-20
8.5

Tall Trees has a Review Score of 8.5 (8.517) out of 10, based on 5 reviews in the last 2 years. Over all time Tall Trees has 78 reviews.

Overall Experience

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Date Published

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Review from Ian L (Husband of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always kind and caring of my wife. They are well trained with many certificates of special courses of training. They also visit the residents and will take part in some of the activities. The premises and resident's rooms are always very clean and tidy. All staff seem happy with their
work and they usually greet relatives with a smile. The only improvement I would like to see is better care of the grounds and gardens. Reception staff do their best to help with this. My wife has been here for 2 years now. I never would think of moving her somewhere else.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for your kind words and recognition of the team at Tall Trees. We are pleased to hear that you find the staff kind and caring and that the home is well-presented. We are always looking to learn and improve from any feedback we receive, and we have shared your comments with the team.


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Review from C I (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother continues to receive good care. Her needs have changed over the time she has been at Tall Trees and they have been well met. My only concerns are staffing, the frequent changing of managers and the difficulty recruiting suitable staff, eg, in housekeeping. I know existing staff often go above
and beyond their duties. It seems unfair on them to have to do this so often. They also need all equipment to be in fully working order.

Reply from Home Manager at Tall Trees

Thank you for taking the time to leave us a review and for all your feedback about our home, the care your mother is receiving and the team at Tall Trees. All comments have been shared with the team.


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Review from S G (Niece of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Tall Trees are amazing. Every time I visit my aunt I get such a warm welcome from the receptionists right through to the manager. The care staff and nurses are always on hand to answer any questions and the deputy manager always has time to answer any medical questions about my aunty’s
health.
As a family, we are reassured that my aunt is receiving exceptional care. Thank you to all at Tall Trees.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us a review and for your recognition of the team at Tall Trees for the care your aunt is receiving. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from M P (Ex Family Member) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a world where there are many horror stories, it's refreshing to visit a care home that has a warm and inviting atmosphere. Staff are prompt and helpful with any queries as well as being friendly. Residents are all happy too.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us a review and for your kind words about our home, staff and residents at Tall Trees. Your feedback will be shared with the team.


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Review from R B (Daughter-in-law of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff at Tall Trees, who went above and beyond to care for my wonderful mother-in-law through the agonising final stages of life, treating her with dignity and respect. The manager and her team were professional, knowledgeable, kind and caring. Offering support, advice and guidance,
as well as privacy when needed. We could not have asked for more. Thank you, everyone, at Tall Trees.

Reply from Home Manager at Tall Trees

Thank you for your kind words and recognition of the team at Tall Trees. We are really sorry for your loss and we hope we made your mother-in-law’s time with us as peaceful as possible. Your comments will be passed on to the team.


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Review from Maria H (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has enjoyed her stay here since her arrival in September. The staff here are extremely kind and efficient, treating Mum with dignity.
Last Sunday afternoon, the manager organised the use of the lounge for our family visit for two adults and a three-year-old great-granddaughter. So pleasant
in there, with more room for the little girl and pretty views outside for Mum, and a change of scene for her. Mum really enjoys the trips out that staff have kindly organised to a garden centre etc. The manager goes above and beyond!

Reply from Home Manager at Tall Trees

Thank you for taking the time to share your positive feedback about Tall Trees, Maria. It's great to hear that your mother has enjoyed her stay since she joined us and that the staff have been kind, efficient and treated her with dignity. It's also wonderful to hear that your family visit was a pleasant experience. It's heart-warming to know that your mother is enjoying the trips out, such as the garden centre visits. Once again, thank you for your kind words – it is reviews like yours that make the hard work and dedication of our staff so rewarding.


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Review from Sharon H (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after, the staff are very nice. I cannot thank the staff enough, they cannot do enough for her. Her clothes are ironed and she looks lovely every day.

Reply from Home Manager at Tall Trees

Thank you for taking the time to share your positive experience about the care your mum is receiving at Tall Trees, Sharon. We understand the importance of ensuring that our residents feel comfortable and at home and we are thrilled to know that we are meeting your expectations. We appreciate your kind words and will continue providing excellent care to your mum and all our residents.


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Review from R W (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit twice a week at least and have always found Tall Trees to be warm, comfortable and welcoming with professional staff who clearly care about the residents. My mum is always clean and well-fed and obviously happy with the staff and their treatment of her.

Reply from Home Manager at Tall Trees

Thank you for your lovely comments about Tall Trees, the care your mum is receiving and the team at the home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from Sally E (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tall Trees has been a lifesaver for my mum, who was unable to live independently any longer. From our first visit, looking around, to Mum moving in, we felt welcome and Muum settled quickly. The home is clean and tidy and the dedication of all the staff, carers, nurses, well-being team etc would be
hard/impossible to beat anywhere else. Communication regarding my mum's care and updates is excellent. I simply cannot imagine Mum being anywhere else.

Reply from Home Manager at Tall Trees

Thank you, Sally, for taking the time to leave us a review, it is wonderful to hear that your mum is settling in at Tall Trees and your lovely comments about the home and team. Your feedback has been passed on to the team.


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Review from Alan H (Son of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been really looked after since moving here from her previous home. She has really improved, the care staff are good and spend time with her.

Reply from Home Manager at Tall Trees

Thank you for sharing such a positive review about Tall Trees, Alan. We are delighted to hear that she has improved and that our care staff have been able to make a positive impact in her life. I will pass your comments on to the team.


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Review from Martin H (Son of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb all-round care. Lovely staff. Very caring all-round.

Reply from Home Manager at Tall Trees

Thank you so much for taking the time to write such a positive review about Tall Trees, Martin. We are thrilled to hear that you have had a superb experience and that you have found our staff to be lovely and caring. We are dedicated to providing the highest level of care to our residents and we are pleased to see that this has been reflected in your experience with us. Thank you again for your kind words.


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Review from Robert C (Son of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family are well looked after. The staff are very considerate.

Reply from Home Manager, Home Manager at Tall Trees

Many thanks for your positive review, Robert. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from P T (Son of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very good at looking after dad in his final days.

Reply from Home Manager, Home Manager at Tall Trees

On behalf of the Tall Trees team, we would like to thank you for your positive feedback. We hope we made his stay with us comfortable and would like to pass on our condolences on hearing of his passing.


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Review from J H (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly, I lost my father on 25th August but the support I received on the day was excellent. His passing came on very quickly but a member of staff was with me right until the end and supported me afterwards, showing real compassion and care. Other staff members also gave me excellent support and treated
Dad with dignity. Thank you, everyone.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for your kind words and recognition of the team at Tall Trees. We are really sorry for your loss and we hope we made your father's time with us as comfortable as possible. Your comments will be passed on to the team.


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Review from C F (Wife of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very good to me and my husband.

Reply from Home Manager, Home Manager at Tall Trees

On behalf of the Tall Trees team, we would like to thank you for your wonderful feedback. Thank you again for your review.


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Review from Christine C (Wife of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at Tall Trees for a short while. From the moment he arrived, he was welcomed. The staff are very able to cope with all his behaviours, which is wonderful as everyone's Alzheimers is so different. All the staff and managers have been amazing. I feel very safe leaving my husband
in your care. I've been able to stop worrying about him. I'm very grateful to everyone at the home.

Reply from Home Manager, Home Manager at Tall Trees

Thank you Christine for your kind words and recognition of the team at Tall Trees. The care, services and support we deliver, as a team, to your husband and whole family, are extremely important to us. Your feedback will be shared with the team.


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Review from Ali H (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the care provided by the Tall Trees team. Mum moved in after Christmas, with dementia. Our experience of Tall Trees went beyond all our expectations and Mum improved weekly, to the point it was possible to take her out for lunch. The quality of care and the friendly, helpful
team, gave us great confidence that we had made the right decision, however difficult. They genuinely love their residents with birthday cakes and activities in the lounge, they are a great team, who go out of their way to make you feel welcome.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us such a fantastic review Ali! We're happy to hear that your mum is receiving such great care at Tall Trees, is improving, and enjoying the activities. I will pass on your kind comments to the whole team.


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Review from K H (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tall Trees is an amazing care home. My mum was diagnosed with advanced dementia and since she has been in care at Tall Trees she has actually improved. She looks healthier and happier. She has been given the security and care that she needs. As a family, we cannot thank the team enough. They have gone
above and beyond. It was a very difficult time as a family and the support offered has made the whole experience more manageable. The care manager is kind, caring and professional. Thank you Tall Trees for all you have done!

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Tall Trees and has improved since she joined us. I will pass on your kind comments to the whole team.


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Review from Katrina L (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are very comfortable and the staff are very caring and so happy. The food is plentiful and very nice. The grounds are pretty, especially on a sunny day. My experience has been very positive and once again, the staff are so fabulous.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is enjoying the food and the wonderful grounds at Tall Trees. I will pass on your kind comments to the whole team.


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Review from Johanna C (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Tall Tress after being in hospital, and we have been extremely pleased with the care he has received so far. The staff, from reception through to the cleaning ladies, have been both friendly and helpful. The surroundings are very picturesque, and the home itself is a lovely
place to visit. The ladies on reception that we first met were very kind and a pleasure to deal with.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father is receiving such great care at Tall Trees and will pass on your kind comments to the whole team.


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Current Review Score: 8.5 (8.517)

Overview of Review Score

The Review Score of 8.5 (8.517) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.607 for Tall Trees is calculated as follows: ( (38 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 56 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.91 Points relating to the number of positive Reviews for Tall Trees is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 5 Positive Reviews ÷ 12.2 = 0.41

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Clarissa Ellis

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Frequently Asked Questions about Tall Trees

What types of Care is Tall Trees registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tall Trees provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Tall Trees have?

There are 60 Single Rooms.

What are the Facilities & Services at Tall Trees?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tall Trees to the centre of Chipping Norton?

6.4 mile(s) as the crow flies, distance by road may be significantly further.