Tall Trees

Burford Road, Shipton-under-Wychwood, Chipping Norton OX7 6DB
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8.5 78 Reviews
  • Tall Trees, Chipping Norton
Tall Trees is a unique Cotswolds care home that has been expertly built from local stone to feel a part of the Cotswolds landscape, providing residential, nursing and dementia care to up to 60 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

A number of nearby towns are within easy reach, including Chipping Norton and Cheltenham, for residents to use and maintain their independence, as well as to enjoy the natural beauty the area is known for.

With a highly qualified team that also undergo dementia training, each resident is offered the highest standard of care to meet their health and wellbeing needs. This training is also extended to the kitchen team, equipping them with the skills to cater for all residents, including those living with dementia or dysphasia, and promote a balanced, nutritional and, most importantly, enjoyable diet.

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Care Provided by Tall Trees

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clarissa Ellis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tall Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850
  • (these prices are only a guideline, please contact Tall Trees to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Tall Trees Reviews (78)

Total of 78, showing 21-40
8.5

Tall Trees has a Review Score of 8.5 (8.517) out of 10, based on 5 reviews in the last 2 years. Over all time Tall Trees has 78 reviews.

Overall Experience

  • 48
  • 27
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Date Published

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Review from Alison S (Daughter of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made several visits now and have found the staff caring and warm. I would certainly recommend Tall Trees.

Reply from Home Manager, Home Manager at Tall Trees

We would like to thank you for your words of kindness which are very much appreciated. We are happy to hear you have found your visits to you mother so warm. All comments will be passed on to the team and thank you again for the review.


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Review from Bruce D (Friend of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Tall Trees care centre in March 2022 after a very friendly phone call to check if I could visit a friend there. I was hugely impressed with the centre - very friendly, cheerful staff in beautifully presented, homely rooms. My friend couldn't be in a better place.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Sally R (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After travelling up from Devon to visit my mum, not knowing what to expect, I was blown away by the professionalism of the staff. Everyone from the start of my visit, who spoke to Mum, showed her such care and encouragement. You do not feel you are in a care home, it feels more like a relaxing hotel
environment. I feel very at ease knowing my mum is getting the very best help on her road to recovery. thank you Tall Trees.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Tall Trees and will pass on your kind comments to the whole team.


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Review from Caroline B (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with my mother's care. Lovely family support. She's been so smiley if late; it is wonderful to see.

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Review from Nigel S (Son of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tall Trees is a pleasant and caring care home. They accommodated my visit outside regular hours.

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Review from J B (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always greeted with a smile at reception. During these times of covid, we don't get to see or speak to many other members of staff. The nursing staff make sure they phone me if they have any concerns about Mum. I would love to know more about what Mum gets up to when I am not around.

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Review from Joan J (Wife of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Improvements in the last few months and no covid here. New management will hopefully move it forward. Relative is cared for in a respectful manner. Cleanliness is excellent and the staff are very helpful. Meals occasionally don't suit a person with Alzheimer's.

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Review from Rodney S (Son of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never had cause to complain about the care given to my mother. She was always well looked after and clean at all times. Always very kind.

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Review from Charlotte C (Granddaughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has got better with communication with families during this pandemic - they have been really poor at times. There are still improvements required with the medical team following up and informing us of results. The care staff on the floor are brilliant, along with the domestic staff. I cannot
fault the staff on our recent visits, with all the new procedures to allow is to visit Nan regularly.

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Review from Belinda B (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers care has always been good. Communication has improved hugely, and we feel much more connected. Being able to attend regular meetings online was a huge bonus. Thank you for all you do.

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Review from Claire P (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mu, my family and I are always made to feel welcome and at home. My mum always looks clean, well looked after and happy. The staff are very caring to both my mum, myself and my family.

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Review from S C (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff take very good care of Mum and ensure I know how she is and what she needs.

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Review from Lucy C (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much better now the new manager is here!

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Review from Jo D (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the pandemic, Mum has been cared for very well and still seems happy and well. The staff have made visiting possible when allowed and is always very well organised and very safe. Well done to everyone ensuring this is a Covid free home.

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Review from Chris B (Son of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm devastated to have been informed that Tall Trees is reducing visiting to 3 a day on weekdays and no visits at weekends.
There must be at least 50 residents which means that I'll only get to see my 90 year old father once a month and I'll lose a day's pay when I do.


I don't really think that

this is acceptable.
I can only imagine that it's a money-saving measure. Infection risk doesn't vary by day.
This is despite having had staff off on furlough and raising their prices by many times inflation.

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Review from A B (Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Has been a real pleasure in trying circumstance to be looked after and cared for so well.

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Review from A A (Resident) assisted by family/friend published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here. Very nice view from my bedroom window. I would like to come back.

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Review from Alison P (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When your father is diagnosed with Lewy body dementia your heart breaks into a thousand pieces. Knowing dad is respected, treated with dignity and kindness by such hard-working carers and all staff has replaced the heartache with peace at this prolonged chapter in our lives.

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Review from N B (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came home with a happy expression, looking well cared for and slipped easily back into our home routine. I was so relieved to find Tall Trees, which is extremely well run, with lovely caring staff and I now look forward to my husbands next stay here, giving me carefree respite.

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Review from T C (Friend of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home feels like a family experience. Everyone is kind and considerate and extremely helpful. The care home is safe, clean and security is paramount. The activities are well organised and varied and outside the grounds are beautifully kept with attention to quiet places to sit and relax and
enjoy the views. The atmosphere is cheery, relaxed and happy.

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Current Review Score: 8.5 (8.517)

Overview of Review Score

The Review Score of 8.5 (8.517) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.607 for Tall Trees is calculated as follows: ( (38 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 56 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.91 Points relating to the number of positive Reviews for Tall Trees is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 5 Positive Reviews ÷ 12.2 = 0.41

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Clarissa Ellis

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”