Tall Trees

Burford Road, Shipton-under-Wychwood, Chipping Norton OX7 6DB
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8.5 78 Reviews
  • Tall Trees, Chipping Norton
Tall Trees is a unique Cotswolds care home that has been expertly built from local stone to feel a part of the Cotswolds landscape, providing residential, nursing and dementia care to up to 60 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

A number of nearby towns are within easy reach, including Chipping Norton and Cheltenham, for residents to use and maintain their independence, as well as to enjoy the natural beauty the area is known for.

With a highly qualified team that also undergo dementia training, each resident is offered the highest standard of care to meet their health and wellbeing needs. This training is also extended to the kitchen team, equipping them with the skills to cater for all residents, including those living with dementia or dysphasia, and promote a balanced, nutritional and, most importantly, enjoyable diet.

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Care Provided by Tall Trees

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clarissa Ellis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tall Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850
  • (these prices are only a guideline, please contact Tall Trees to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Tall Trees Reviews (78)

Total of 78, showing 41-60
8.5

Tall Trees has a Review Score of 8.5 (8.517) out of 10, based on 5 reviews in the last 2 years. Over all time Tall Trees has 78 reviews.

Overall Experience

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  • 27
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Date Published

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Review from David B (Son of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had a short stay at Tall Trees after being in hospital and was treated with dignity and care at all times.

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Review from Michael H (Brother of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to relax about the care when I'm so far away. Attention to diet and support for my niece who takes so much responsibility.
What a relief.

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Review from J I (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mum's right hand is 'clawed' and for some time we have been asking for something to be done to improve it as she could not use it and was in pain. A member of staff at Tall Trees, has, over the last couple of weeks, soaked and massaged the hand faithfully and Mum is now able to hold a fork and this
makes feeding herself much easier. We are sad this wasn't done sooner, but grateful for the care now being shown.

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Review from B S (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, safe, tidy. More activities needed, including more music and areas to move and express themselves.

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Review from A H (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been extremely high. My father's care has remained the main priority during his time at Tall Trees. The wonderful staff and management look after him as if he were their own family member, and the communication during his latest illness has been first class. A huge thank you
to all at Tall Trees.

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Review from Becky f (Daughter of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is at present staying at Tall Trees after a recent hospital stay,
and what a beautiful place it is, such a welcoming feeling as soon as you walk through the door.
Mum is so well cared for and all her needs are being met fully.
Mum is in the willow unit, all the staff there that I have met have
been so friendly and make us feel at home when there. Nothing is to much trouble and you can always find a member of staff, the staff ratio seems very good.
The food always smells appealing and looks very delicious.
Unable to really comment on the management as haven't met them, but I'm sure if I needed them it wouldn't be a problem.

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Review from M M (Cousin of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin was a temporary resident - aged 90. She had a broken wrist and could not manage on her own. She was well cared for with a comfortable room and settled far better than expected. The fact that a member of staff volunteered to board her dog for the duration of her stay made life easier for all
concerned. She is, of course, gland to be home, but we feel that if it comes to the point when she needs full-time care then Tall Trees would be our choice for residential care.

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Review from Christine B (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Tall Trees for just over 4 years. He had dementia and the staff looked after him extremely well. He recently passed away and the staff were excellent in caring for him at the end of his life. I can't thank them enough and I will miss seeing them as they became part of my life.

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Review from Lal A (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Tall Trees for quite a few years now. The staff have always been helpful, caring, communicative and kind. When Mum was unwell recently the staff were excellent. Mum is in safe hands. I would highly recommend Tall Trees - particularly for dementia care.

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Review from Ruth O (Daughter of Resident) published on 10 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Tall Trees seems in turmoil at the moment. Regular staff seem to be missing often and those on duty have lost their sparkle. Having said that, I have no real issues with the care given but I do speak quickly if I find something not right e.g. a lunch tray placed in front of mum with no offer of help!
However, I have yet to see the manager, except through the office door. Cleanliness of the room has improved; it is also good to see some refurbishment around the corridors. Activities are very poor, usually one to one and nails being done! But I also accept that mum does not like mixing. I would say though that she was well cared for when dad passed away in Tall Trees some months ago.

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Review from Sarah S (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to acknowledge the wonderful care that my mother received during the 11 months she resided at Tall Trees. From the manager down all the staff were kind and supportive. They treated mum with dignity respect and understanding. Crucially they also helped our family come to terms with mum's
rapid decline due to sudden dementia. The past year has been an emotional roller-coaster but made so much more bearable due to the staff at Tall Trees. Thank you so much.

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Review from Elaine B (Wife of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has frontotemporal dementia, he is very challenging and very loud, he loves to bang and try to make a noise all day long but his mood is happy. He can, obviously, upset other residents with his behaviour. Tall Trees were willing to take him on and I am very pleased with the progress they
are making. I believe my husband to be happy (as long as he gets tea/biscuits) he tells all staff he loves them, he is a jolly fellow and is not aggressive. I looked at many homes who cater specifically for frontotemporal dementia only but were all 1 to 1 1/2 hours away. I was keen to try my local home as its very convenient for visiting. when, hopefully, another day they will accept him as a live-in resident. Such lovely caring staff and management. I feel like family already.

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Review from Anne M (Wife of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A previous care home left my disabled husband anxious and even frightened of staff and depressed by his surroundings. After a few days at Tall Trees Care Home, he began to relax and start to enjoy the meals. The home has a very welcoming and homely atmosphere.
The nursing care is excellent and that
is the opinion of an ex-nursing sister. The staff are polite and friendly and well trained. Long may it continue this way.

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Review from F R (Husband of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the parts of Tall Trees that I have been associated with the general atmosphere is efficient but carried out in a very happy arrangement. A great deal more laughter than tears. And I feel that my Wife is in good hands.

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Review from Enid E (Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2 weeks stay at Tall Trees Care Home with Nursing as part of NHS - quite painless arrangements, thank you.

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Review from Ian B (Son-in-law of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Safe, secure environment.
Excellent food and drinks. My father-in-law settled in well and has been there 3 years.

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Review from L B (Power of Attorney of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend spent the last 20 months of his life being cared for at Tall Trees.


He loved being there and as he got frailer, the staff were all so kind to him. Would really recommend this nursing home to anyone that finds that they are in the position of needing one.


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Review from C F (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care and facilities here.

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Review from C S (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very impressed with the level of support Dad is given in the home. The staff are so caring and patient. It is a great relief to know that I do not have to worry about Dad as I know he is being looked after 24/7. The home is also very welcoming every time I visit. I feel I am part of one big family!

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Review from Jo D (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am very happy with my mother's experience at Tall Trees. I would like to see her more involved in activities but I think this is down to my mother, more than the home. Mum feels safe and secure here and her anxiety levels are pretty low now. She always looks clean and presentable and
seems to enjoy the food. My big disappointment has been the ongoing problem with the lift. I find it ridiculous that it has been out of action for so long.

Reply from Michelle Little, Home Manager at Tall Trees

Thank you for taking the time to review Tall Trees, we really appreciate your feedback. At Tall Trees, we take great pride in ensuring we provide high-quality care and facilities. Our daily activities are an extremely important part of life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your mother’s activity programme.


We apologise for any inconvenience which has been caused to you or your mother due to one of our lifts being out action. Unfortunately, we have had to wait for parts to be made and delivered from abroad but the lift is in the process of being fixed and will be up and running in the very near future. We have had a stair lift fitted and we have also been able to use an alternative lift for residents.


We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Current Review Score: 8.5 (8.517)

Overview of Review Score

The Review Score of 8.5 (8.517) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.607 for Tall Trees is calculated as follows: ( (38 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 56 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.91 Points relating to the number of positive Reviews for Tall Trees is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 5 Positive Reviews ÷ 12.2 = 0.41

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Clarissa Ellis

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”