Halecroft Grange

295 Hale Road, Hale Barns, Altrincham WA15 8SN
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9.9 131 Reviews
  • Halecroft Grange, Altrincham
Halecroft Grange is situated within the heart of Hale village, and provides premium residential and dementia care on a short-term or permanent basis.

The home offers a wide range of accommodation options as well as large, communal spaces to socialise and snug seating areas to relax and enjoy the newspaper and a coffee. Outside you can enjoy beautiful, wheelchair-friendly landscaped gardens - perfect for a gentle stroll. Halecroft Grange is also pet friendly.

The passionate and dedicated team at Halecroft Grange ensures that all residents’ individual needs and requirements are met, and they encourage residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies with a varied activity programme.

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Care Provided by Halecroft Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suzi Sumegi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Halecroft Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Halecroft Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Halecroft Grange Reviews (131)

Total of 131, showing 1-20
9.9

Halecroft Grange has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years. Over all time Halecroft Grange has 131 reviews.

Overall Experience

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Date Published

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Review from Susan F (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset the quality and professionalism of each and every member of the staff is exemplary. Each individual knows their role and responsibilities which they undertake at the highest level, and the focus at Halecroft for everyone are their clients and their families. From the moment you step
inside you know it is a very special place. It is immaculately clean, the residents are all happy and settled and really embrace all that is on offer to them. The wraparound care and support is just as it should be and exactly what you want for your loved one. The food is carefully planned and is plentiful and nutritious to ensure the health and wellbeing of the community. We know mum is happy and safe and all her individual needs are met, which in turn gives us total peace of mind. An amazing team doing an amazing job! Thank you!

Reply from Holly Cole, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time for leaving us a review and your wonderful words,
Many thanks the Care UK team.


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Review from Nat P (Daughter of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum wanted to try respite in a care home, and after looking at a couple of homes, Halecroft stood out. The staff were very welcoming and assisted in making my mum comfortable which was very helpful as my mum was quite anxious about the experience. There was truly individualistic care offered by all
the staff. The food had not been particularly appetising initially, however, this had already been recognised, and a new chef started whilst she was there. The food quality was excellent following this.


There were staff available when needed, and the home was warm, clean and comfortable. There were a variety of activities on offer, but my mum also liked that she could pick and choose activities of her choosing and have the flexibility of food in her room if she wasn't feeling well. I was very impressed with the communication from the staff, particularly the new customer relations manager in helping me navigate the introduction to care and also in managing my mum's anxieties.


Reply from Holly Cole, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.


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Review from Gail B (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas at Halecroft Grange was fantastic, everyone made such an effort to give the residents the best time. From the huge tree in reception to the decorations, the daily activities and the vast amounts of food. To name but a few, mum attended quizzes, parties, choirs, had singing around the piano
and went to the market stalls set up in reception.
It's so lovely to see mum living her best life and surrounded by lovely people, she has a better social life than me! I wouldn't want it any other way. Thanks to all.

Reply from Holly Cole, Home Manager at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and kind words,
Many thanks the Care UK team.


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Review from Joanna A (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just passed away a few days ago at Halecroft after a short illness. The care of the staff and respect have been second to none. The dignity and respect, they gave him, and us as a family, has been amazing. Kindness beyond words to him and us.
During his time at Halecroft, a total of 11
months, he was so happy and settled there. he thoroughly enjoyed all the activities, and the food too.
A very big thank you to all the staff.

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Review from Peter C (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent. However, I am not impressed with the car park. One day my car was damaged and whoever did it just drove away without saying anything. I noticed signs up saying CCTV in operation only to find that there were no cameras so I couldn't find out who had hit me. I think it's misleading
to say there are cameras when there are not.
Other car park issues are people taking two spaces parking their cars. Not sure how this can be solved apart from putting a sign on the cars telling them.

Reply from Samantha Debenham, Reviews Team at Halecroft Grange

Thank you for taking the time to post a review of our home, we are extremely pleased that you have found the level of care given to your father to be 'excellent' and we will continue to do all we can to support him to settle in going forward. We are sorry that you have encountered problems in our car park recently, although this is an isolated incident there are occasions when the car park will be full particularly if there is an event scheduled that day. Should this be the case there is road parking in the adjacent lane to the home. Thank you once again and if the team can assist in any way, please don't hesitate to contact us.


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Review from P F (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halecroft is an excellent care home.
My mother is very happy, she has new friends and the staff and management are wonderful.
Any concerns are welcomed and resolved.
My mother joined in all the activities and had her wish recently a visit to the seaside organised by the activities staff.
Halecroft
has beautiful gardens and the home is spotless.
I cannot recommend Halecroft highly enough, it is a happy home and deserves their latest award, it is 'Outstanding'.

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Review from Morag B (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum started with dementia and could no longer live at home. With utmost care, we chose Halecroft Grange to be her home.
For a year she lived in the general community but last year she moved to Reminiscence where her needs could be better met.
Her dementia has progressed rapidly and she is no longer
able to join in activities or feed herself. The care team have ensured she is well looked after and patiently sits by her to feed her at every meal.
She is always dressed in clean clothes and is bathed very regularly. Staff stop to talk with her even though she is not always able to answer coherently. If she is very tired she is put back to bed and allowed to rest til she feels more alert.
She has had several falls due to her condition and these have been dealt with professionally.
An important feature for me, the home is spotlessly clean and there is never a smell. The staff have become my extended family, it's a loving place.

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Review from Chris S (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halecroft Grange has a wonderful atmosphere and the residents always seem fully occupied and engaged in the main areas. I always visit unannounced and have always found the staff welcoming and kind, My mother is very happy with the home and all the residents I have spoken to also seem content with the
levels of service they receive. My only slight concern is the food variety and quality could be improved a little. Other than that I am very happy with the home.

Reply from Samantha Debenham, Reviews Team at Halecroft Grange

Thank you for taking the time to post a review of our home, we are so pleased that your experience of the care your mother has received has been such a positive one, and it is particularly nice to hear that you find our home caring, kind and welcoming. With regards to food, we are pleased and excited to let you know that we have recently appointed some new individuals to our chef-led team who are really looking forward to delivering the highest standard of food to the residents here and of course if there is anything that our dining team can do to further enhance your mother's experience please don't hesitate to let us know and we'll be more than happy to help.


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Review from R W (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly amazing, the staff and carers go above and beyond with everything - Dad is so well looked after at Halecroft, there is such a variety of activities to keep them occupied and engaged. It is very clean and the food is lovely - he is very very happy here.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Hi R W (Daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience. At Halecroft Grange Care Home we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one and your father is happy in our home. We invest significant time and energy in ensuring not only our care but the activity schedule and food service is of a high standard, I am therefore very pleased that this has exceeded expectations and we look forward to continuing to care for your father in our home .Many thanks, the Care UK team.


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Review from David L (Friend of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Halecroft Grange for just over 12 months, where his care has been exemplary. It is so good that I thought of checking myself in for a month.
The staff could not be more attentive to my friends' needs.
The management have things really well organised, such that at set times, without
fail, in my experience, a carer will appear with his medication.
I have eaten with my friend on three occasions and always clear my plate. I cannot fault the food.
I am not looking forward to spending time in a care home, but should I need to, this is where I would want to stay.

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Review from L B (Friend of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting Halecroft Grange I have always found all the staff extremely helpful and friendly with a very warm and welcoming manner. The atmosphere is always homely and looks spotlessly clean. Always a pleasure to visit Halecroft Grange!

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Review from S A (Relative of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having enjoyed a respite stay at Halecroft in the Autumn of 2023, my mother-in-law was very pleased that there was space for her to move in on a permanent basis this January. She has been greeted like an old friend by residents and staff alike and was delighted to find her new room was on the same
floor so she recognised the team looking after her. Our family are delighted with the support and care that the team at Halecroft offers. She has been able to bring furniture, ornaments and pictures from home and her room has a delightful aspect and she is settling in well with these familiar things around her. She is already making use of the on-site hair salon and takes part in many of the activities and visits on offer. We are able to relax knowing she is very comfortable, safe and well cared for and most importantly happy in her new home!

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Review from C H (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents, both in their 90's, have both recently moved into Halecroft Grange Care Home. My father initially, who lost his mobility after hospitalised illness, my mother, to be with my father. Their transition has been made easier by the care shown by the staff at the home who have been excellent at
welcoming them into their new environment.

Reply from Reviews Team at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
We are very pleased to hear that your experience with us has been a positive one and we are very much enjoying having your parents living with us. We will of course pass your comments on to our team who will be thrilled to learn that their hard work and care have been recognised.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks the Care UK team Read Less


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Review from Simon K (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident at Halecroft Grange for some six months and has settled in well and still greatly enjoying her life there. Every time I visit, she comments on the friendliness and helpfulness of the staff who are constantly cheerful and reassuring which is certainly borne out by my own experience
of meeting them. The activities continue to engage her, but she says that if she wants to spend a quiet day in her room then this is fine and meals are brought to her as is her breakfast every morning. The improvement in her health and spirit from when she was living on her own has been commented on by friends and family who visit.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
We are very pleased to learn that you have noticed an improvement in not only your mother's health but also her spirit since being in our care, we set high standards at Halecroft Grange and are thrilled to hear we have lived up to them.
If you would like to provide us any further specific feedback, please use the form on the following web page;


https://www.careuk.com/company/contact/feedback


Many thanks the Care UK team


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Review from C A (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on July 31st after a long struggle with delirium and various health issues over many years.
I am still overwhelmed when I think of the exceptional kindness and care she received from each member of the team at Halecroft Grange. This kindness was extended to her family too. She
felt safe and appreciated how wonderful everyone was. I am so thankful she spent her last few years somewhere where facilities, food, ambiance, and care were 5 star.
I have thanked as many people as possible personally and extend my gratitude once more.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Hi,
Thank you very much for taking the time to leave us feedback about your experience.
May I convey my sincere condolences and thank you for leaving your thoughts in what must be a very difficult time for you, I'm extremely glad to learn that you felt your mother and your family were treated with kindness and dignity.
Thank you once again.
The Halecroft Grange team


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Review from Jen M (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Halecroft Grange enough.
The service received from my initial enquiry was outstanding. One member of staff in particular was so helpful and so kind too when looking at moving my father in! She has an amazing calming influence which is just what I needed.
When my father then moved in
it was only supposed to be temporary but the care, attention, and love the staff showed him made our decision easier and he now lives there permanently.
The staff are all wonderful. Every time I’m there the kindness and attention they show all the residents is outstanding. My father has settled so well. The communication with me too has been such a help.
I really cannot praise Halecroft enough.
Huge thanks to two other members of staff in particular too! Amazing ladies!

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Review from Julie E (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Halecroft Grange for four months and I can not praise our experience highly enough. The building itself is bright and spacious and immaculately clean. The gardens are well-kept and sheltered and Mum enjoys sitting out in the fresh air with “the other girls”. The menu is varied and
Mum, who is quite choosy about what she eats, comments that she enjoys her meals. The staff monitor what the residents are eating and an eye is kept on their weight. Daily activities are planned to stimulate residents socially, physically and mentally and Mum has enjoyed two trips out in the minibus. The staff are truly wonderful and go above and beyond to provide a safe and caring environment. Nothing is too much trouble. It is such a relief to know that Mum is much happier and healthier than she was before she came to Halecroft and is being cared for by such kind and positive people.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
Every aspect of how we enhance residents' daily lives is carefully thought out, from the meals we serve and the dining experience to activities and trips so we are thrilled to learn that your mum is enjoying life at Halecroft Grange and spending time with her fellow residents.
Thank you for your time,
The Care UK team


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Review from Steve D (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 92 and visually impaired and after an awful experience in a previous residential home, we decided to move her from there after only a week. I contacted the manager at Halecroft Grange and we met to discuss my mother's requirements. She was able to answer any questions I had and reassure
me that my mother would be well cared for. After agreeing to move my mother there for the first few weeks confirmed it was absolutely the correct decision. Halecroft Grange is a wonderfully run residential home with lots of daily activities to stimulate my mother. Staff and residents have welcomed her and the team has worked hard to help her build friendships. My mother said the other day that the staff were perfect which says it all.

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Review from L B (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here in April. This was daunting at first but from our very first contact, our experience has been nothing but positive. All the staff are smart and professional but above all, they are caring. Every single member of staff I have met has been friendly, cheerful and obliging. Mum’s personal
carers have definitely made an effort to get to know her which makes a big difference to her. They treat her with dignity and respect but they also take the time to chat with her like friends.
Her room is spacious and spotlessly clean and fresh. The food is varied and well-presented. Every day there are various activities and all tastes are catered for. Mum is wheelchair bound but staff encourage her to take part and make it easy for her.
Every day at 3 pm there is a ‘social’ in the Bistro which means Mum has made new friends - and so have we!
I feel confident that my mum is happy, safe, respected and well looked after. The home promotes a very happy atmosphere and I highly recommend it.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience has been so positive and that you feel confident that your mum is happy, safe, respected and well looked after. Thank you for your time and we look forward to welcoming you to the afternoon social again soon!
Many thanks the Care UK team.


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Review from Aidan T (Son-in-law of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halecroft Grange has been a literal lifesaver for my 98-year-old mother-in-law, and life-changing for us in her extended family. My mother-in-law is a fiercely independent person who, up to two months ago, had been living independently but not safely. Mentally and physically deteriorating rapidly, she
was no longer able to move safely around her home and was not eating drinking or medicating properly despite some care assistance. As sadly can happen, she was in denial about her condition most of the time-aided by short-term memory loss. We managed (eventually) to get her to Halecroft Grange for a trial-month stay. She was adamant she was only going for a trial happily for her and us after 3 weeks decided of her own volition to stay permanently. This is very much down to the staff at Halecroft Grange. If my mother-in-law had not moved into the home we were very much afraid she would be found dead or very sick in her own home. Thank God she is now safe. Recommended care.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Halecroft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Halecroft Grange is calculated as follows: ( (331 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halecroft Grange is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (93)

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Meet the Team (1)

Suzi

Suzi Sumegi

Job Title: General Manager

My name is Suzi Sumegi, I am a qualified nurse and I have worked within the field of care for the past 34 years. I have gained an extensive knowledge base on care delivery and throughout the years, I have also obtained a certificate in management. I re-joined Halecroft Grange after a seven-year absence and I am thrilled to have re-joined a fabulous team. It is an honour and a pleasure to care for the residents at Halecroft Grange, and it is my ultimate goal to ensure we, as a team, deliver the highest standards of care with a person-centred approach.


Frequently Asked Questions about Halecroft Grange

What types of Care is Halecroft Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Halecroft Grange provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Halecroft Grange have?

There are 95 Single Rooms.

What are the Facilities & Services at Halecroft Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Halecroft Grange to the centre of Altrincham?

1.6 mile(s) as the crow flies, distance by road may be significantly further.