Halecroft Grange

295 Hale Road, Hale Barns, Altrincham WA15 8SN
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9.9 131 Reviews
  • Halecroft Grange, Altrincham
Halecroft Grange is situated within the heart of Hale village, and provides premium residential and dementia care on a short-term or permanent basis.

The home offers a wide range of accommodation options as well as large, communal spaces to socialise and snug seating areas to relax and enjoy the newspaper and a coffee. Outside you can enjoy beautiful, wheelchair-friendly landscaped gardens - perfect for a gentle stroll. Halecroft Grange is also pet friendly.

The passionate and dedicated team at Halecroft Grange ensures that all residents’ individual needs and requirements are met, and they encourage residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies with a varied activity programme.

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Care Provided by Halecroft Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suzi Sumegi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Halecroft Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Halecroft Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Halecroft Grange Reviews (131)

Total of 131, showing 21-40
9.9

Halecroft Grange has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years. Over all time Halecroft Grange has 131 reviews.

Overall Experience

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Date Published

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Review from L W (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care for Mum has been very good over the past six years. The team are very attentive and very helpful and the environment is clean, comfortable and welcoming. It’s so important to have reception manned for a large part of the day and evening.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and also that you have highlighted how well our concierge system is working for you.
Thank you for your time.
The Care UK team.


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Review from Linda K (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived, we were greeted by the team with such a lovely warm welcome.
Putting Dad into respite care was, to say the least, probably one of the most stressful things we’ve had to do! But at Halecroft Grange those stresses were completely unnecessary. Everyone spoke to us as we made
our way to the second floor, Reminiscence. We were shown the different areas and introduced to all of the staff, who were incredibly kind and understanding of our situation. My dad, I have to say, has had the best time, the best care by the best team. All the team were, without a doubt, the most caring, patient and empathetic people I’ve ever met!
They really seemed to care about dads needs and fully embraced his characteristics that come with dementia! Our family was so impressed by everyone they met, and speaking to other family members of residents, we all had the same opinion. We felt incredibly grateful to have had the experience of the whole team at Halecroft Grange. The best!

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Review from Sally H (Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Halecroft Grange care home has been excellent. Mum has resided in the home for a few months now and this is my second review. During that time Mum has experienced such kindness. The activities provided each day are stimulating and many (important to her and us). I looked at many
care homes in this area, alongside reviewing CQC reports. The care home was also recommended to me. I feel Mum is well cared for. Her health needs are well met and the home is efficiently run. Our experience over the last few months has been a very positive one.

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Review from Therea K (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at Halecroft Grange since February 2023 but I’ve already seen a huge difference in her confidence. As someone who has suffered from anxiety since childhood I was unsure how she’d manage with the change and being surrounded by so many new faces. I needn’t have worried. She is
a different person to when she first arrived, she’s more outgoing and genuinely seems very happy and most importantly safe there. She doesn’t sleep, has limited sight and has been diagnosed with vascular dementia so in the night when she would get a little confused and want to speak to someone there is always someone there to reassure her, to let her know the time, day etc. and ask if she’d like a cup of tea to settle her. Everyone is very caring and they quickly understand each individual's needs. It’s a relief to know she’s happier than she has been in many years. She would never go for a trip out with me but she’s the first to sign up for trips there. She really loves it, thanks Halecroft Grange.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one and that you have found your mother to be well cared for, feeling more confident and listened to when she needs settling in the night. We very much look forward to continuing to care for your mother going forward.


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Review from Clare C (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been staying at Halecroft Grange for over a year now. I am very fortunate in that I’m able to visit Dad every other day, and every visit is one that fills me with joy. The staff here are exceptional, no matter how busy their day has been they always have a smile for everyone who crosses
their path. They create a happy, caring and fulfilling home for everyone. They really get to know each person and ensure they engage in activities that suit them. This is a beautiful place, with so many beautiful hearts working hard to make sure our loved ones live out their lives joyfully, surrounded by kindness. Thank you.

Reply from Reviews Team at Halecroft Grange

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves and are therefore delighted to read such heartfelt and positive comments about your experience not only with regards to the care we provide but also the atmosphere in our home, thank you! If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Caroline A (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

‘Love visiting Dad in Halecroft Grange. He’s very happy there. It’s a happy place. The level of care, kindness, cleanliness, professionalism and friendliness of all the staff, carers and team leaders is second to none. Management and their teams bend over backwards to help us as a family with anything
we need. Dad is looked after so well. We are so grateful for the love and care he is receiving on the Reminiscence floor and in the care home as a whole.
The activities are brilliant. He receives and responds well to music therapy, quizzes, pet therapy and we even enjoyed a wonderful day with falconry.
The building is lovely too. It’s very cleverly designed for maximum safety and yet is light and elegant.
Dad enjoys the food. There’s a relaxed, thoughtful attitude to dining so that the residents can enjoy the dining experience.
Dignity is paramount for the residents. Thank you very much to Halecroft Grange for giving Dad such a good quality of life.

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Review from D O (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy with her care, i have witnessed the care through facetime and as a visitor to the centre. I found the place to be thoroughly clean and the staff to be efficient and caring.

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Review from Stuart H (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough good things about this care home. 18 Months ago, my 95 year old mother was living alone and had called out the emergency services several times during the night because her bag had burst and she was on the bathroom floor; she was admitted to hospital for an undetermined infection
and kidney problems. Our social worker determined that she could no longer care for herself and she moved to Halecroft Grange.
Today she is a different woman, she goes out to the park and does a double lap with her walker, no infections, no bag problems and plays Scrabble competitively with the other residents.
I attribute her transformation to the care she has received at Halecroft.

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Review from S L (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a few years now and we are very happy with the care she receives. It was very difficult during covid lockdown, but the home did as much as possible to enable us to maintain safe contact. There are many activities for residents to choose from, and trips out, limited only as
Mum has to use a wheelchair. We find the staff very kind and caring.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and we will continue to do all we can to ensure residents live a safe and happy life with us here at Halecroft
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team Grange.


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Review from Victoria M (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Halecroft Grange in early February. As I am sure with all new residents, she was very nervous and unsure about the move. The staff at Halecroft have been unfailingly kind and supportive of her. She has settled very well and far more quickly than we had expected. The range of activities,
both physical and mental for the residents is excellent. My mother has improved noticeably since her move to Halecroft. She is more confident, outgoing, engaged and stimulated.
The varied diet/menu and food quality is also excellent at Halecroft. My mother has even managed to put on a little weight.
All around we feel that this move has been so much more successful than we could have hoped for. It's all down to the excellent team and the way they run and manage Halecroft. Thank you one and all. You do such a good and vital job.

Reply from Sharon Parkes, Reviews Team at Halecroft Grange

Hi Victoria,
Thank you very much for taking the time to leave us feedback about your experience.
At Halecroft Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If we can assist with anything in the future please don't hesitate to contact the team.
Many thanks the Care UK team


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Review from Christopher C (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the level of care my mother received during a respite stay. The management and staff were attentive and caring and the facilities were excellent and had a homely feel to it. I have no hesitation in recommending the care home to others.

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Review from Alexandra D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Halecroft Grange, we had looked at several different care options for my mother.
As soon as we visited Halecroft, met and chatted with the Director of Community Relations, staff members and other residents, we knew this was perfect for my mother.
The entire process, from our initial enquiry
to the move into the home was easy and totally stress-free.
My mother has been living at Halecroft Grange for just over three weeks, initially on a trial basis.
I think it says it all when, after less than a week, she decided that this was the perfect place for her to live.
She and we are so impressed with all the staff we have had contact with, friendly, kind, respectful and ready to respond to any request.
She has made friends, is engaging in many of the activities and is stimulated and happy.
We have nothing but praise for Halecroft Grange.

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Review from Robert H (Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the home, my mother moved in recently, she is not the easiest person to please and the comments I'm getting from her are nothing is too much trouble. I have complete peace of mind that she is happy in her new home.

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Review from Jane B (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HaleCroft Grange Care Home is just like an extension of our family. Mum has been there for seventeen months and the family feel that a huge weight has been removed from them as she wants for nothing. She has a very high standard of personal care given in an extremely caring and understanding manner,
the staff are there for her whenever she needs a little special one to one. The staff actually listen to her and remember the things that are so important to her and speak to her about her happy family memories, even sparing time to see a photo or two! The care home and residents apartments are kept meticulously clean and there is a lovely fresh smell within the home. The activities team listen to the residents and provide outings and activities to suit all and are always so cheerful and willing at all times. Concierge is managed in a very professional manner, the staff always there with smiling faces and smartly dressed and they show a real kindness to the residents too.
Thank You HaleCroft Grange.

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Review from H W (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Halecroft Grange are extremely accommodating and look after mum very well. Making sure all her needs are met.
Mum loves going out on outings and enjoys the activities.
My only criticism would be more exercises for those over 65.

Reply from Samantha Debenham, PA to Marketing Director at Halecroft Grange

Thank you very much for your review of Halecroft Grange, we're so happy to see your five stars for our home and your kind comments about the care and team. In regards to exercise, our activity programme is very much created alongside the needs and wishes of the residents. We do have Pilates twice a week, daily walking groups (with or without support), and our games centre in the activity lounge has a number of different options for all residents to help keep fit and active however, if there's another activity that your Mum would enjoy, please do let us know and we'll always do our best to add it to the programme.


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Review from Fiona P (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend the dementia neighbourhood. My dad has been there for over 2 years and I cannot thank the staff enough for their professionalism, care and kindness to dad and our family. Everything from the care, housekeeping, catering, maintenance and the ever creative entertainment team continues
to be excellent and exceed our expectations. Thank you to everyone in the team.

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Review from Angela M (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived here for over one year and has settled in well. As a family, we are happy to recommend Halecroft Grange. Mum is well cared for, there are plenty of activities and Halecroft is a nice place for visitors.

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Review from Helen W (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother broke her hip in August 2022 she was no longer able to live with me. Halecroft made what could have been a very traumatic and worrying decision a seamless and positive decision and made it a very easy decision to make. They have been so helpful with settling my mum into her new home. It is
a lovely environment the staff are all very caring and excellent. They go above and beyond for all residents. Very happy with our decision, so is my mum she has a new lease of life new friends and a great social life.

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Review from G S (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only have praise for Halecroft Grange and all its staff.
My father spent three months there recuperating after a hip replacement.
Bright, cheery, friendly - these words best describe not only the home itself but all the members of staff. It really does feel like home.
The care my father received
was second to none. Nothing was too much trouble and always with a smile.
Very pleasant surroundings, delicious meals and plenty of activities.
Highly recommend.

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Review from M O (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Assisted Living at Halecroft Grange last autumn. The staff couldn't have been kinder in helping her to settle and she is enjoying making new friends. Her room is comfortable and bright and the food is (mainly) good. She enjoys all the various activities and we, as a family, feel relieved
that she is being well looked after in a safe environment.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Halecroft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Halecroft Grange is calculated as follows: ( (331 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halecroft Grange is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (93)

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Meet the Team (1)

Suzi

Suzi Sumegi

Job Title: General Manager

My name is Suzi Sumegi, I am a qualified nurse and I have worked within the field of care for the past 34 years. I have gained an extensive knowledge base on care delivery and throughout the years, I have also obtained a certificate in management. I re-joined Halecroft Grange after a seven-year absence and I am thrilled to have re-joined a fabulous team. It is an honour and a pleasure to care for the residents at Halecroft Grange, and it is my ultimate goal to ensure we, as a team, deliver the highest standards of care with a person-centred approach.