Halecroft Grange

295 Hale Road, Hale Barns, Altrincham WA15 8SN
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9.9 131 Reviews
  • Halecroft Grange, Altrincham
Halecroft Grange is situated within the heart of Hale village, and provides premium residential and dementia care on a short-term or permanent basis.

The home offers a wide range of accommodation options as well as large, communal spaces to socialise and snug seating areas to relax and enjoy the newspaper and a coffee. Outside you can enjoy beautiful, wheelchair-friendly landscaped gardens - perfect for a gentle stroll. Halecroft Grange is also pet friendly.

The passionate and dedicated team at Halecroft Grange ensures that all residents’ individual needs and requirements are met, and they encourage residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies with a varied activity programme.

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Care Provided by Halecroft Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suzi Sumegi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Halecroft Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Halecroft Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Halecroft Grange Reviews (131)

Total of 131, showing 41-60
9.9

Halecroft Grange has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years. Over all time Halecroft Grange has 131 reviews.

Overall Experience

  • 102
  • 26
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Date Published

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101

Review from I B (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halecroft Grange has been the ideal place for my mum after she broke her hip. The food, facilities and activities are second to none, and the staff are fantastic, with nothing too much trouble. We're delighted that mum is both happy and well cared for, and couldn't ask for anything more from a care
home.

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Review from Elisa R (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently moved to Halecroft Grange. Although she is settling in nicely I thought there should have been a little more induction on the first or second day, eg. just a run through of what happens on a daily basis time wise and which type of carer assistant does which job. My mother moved
in on a Friday and maintenance does not work over the weekend so things were not properly put in place nor working until the Monday. As I do not live nearby I had no way to contact her for 36 hours!

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Review from K S (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halecroft Grange is a wonderful place and my father is so unbelievably happy. He is treated with respect and the home goes above and beyond to make sure he is well.
We had been looking for care options for a while before we found Halecroft Grange and right from the start I knew my father would be
happy there. The community relations team were welcoming and made the move into the home as easy and quick as possible.
The staff at Halecroft Grange are highly trained and professional. They always have time to chat with residents and families. The food is excellent too.
The activities programme at Halecroft Grange has been brilliant. Since my father has been there he has had trips to Manchester and the surrounding areas and he has enjoyed a variety of daily activities.
It is wonderful to know how happy my father is at Halecroft.

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Review from Carolyn R (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halecroft Grange is a first class care home. The home and grounds are kept beautifully and my dad's room was well appointed, bright and airy.
My dad was a resident in the Reminiscence suite which in my opinion provides an excellent experience for the residents.
The unit had a real family feel to it
and we all felt welcome and at home there.
Every member of staff that I came into contact with was excellent.
The management team were efficient and the housekeeping, cleaning and entertainment staff were wonderful.
The daytime carers were kind, respectful and caring and the night time carers were truly exemplary in every way.
In the last few days of my dad's life the dignity, compassion and sensitivity shown to Dad and all our family was outstanding. I will always be immensely grateful for the incredible love and support the staff gave to Dad, myself and all the family.
Thank you for everything.

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Review from D H (Son of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team bent over backwards to get my mum in for emergency respite care. She seems to have settled in well and is now happy whenever I speak with her. The staff seemed to know her name within a few days. She is also cleaner than for a long time following an assisted bath.
The rooms are huge when compared
with other residential homes I have viewed, including a kitchenette with kettle and fridge, and in very good repair.

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Review from Hilary C (Wife of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided to put my husband into Halecroft Grange for a few weeks while I recovered from a knee replacement operation. I am delighted with this choice. He is very content and thinks the staff and the food are excellent. The dining room is similar to that of a first-class hotel. He has a lovely light
bedroom with access to a telephone so that he can keep in touch with friends and phone me night and morning. Whenever I visit, I find the staff friendly, polite and always helpful. I have nothing but praise for Halecroft Grange.

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Review from Tim J (Son of Resident) published on 17 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I now have both my mother and father in residence at Halecroft. They both have very different care needs meaning they reside in different areas of the facility, but the staff work hard to ensure they can both see each other and spend time together on a regular basis.
My mother initially went into
Halecroft on a respite basis but has felt comfortable enough to now extend this into a more permanent stay. The room staff picked out for her based on her profile (she quickly recognised the need for Mum to have access to an outside space) has been perfect and has really made the experience a pleasurable one. Mum has also been encouraged to join in some of the activities on-site and this, together with the caring attitude of all the staff, has meant that in a relatively short period of time she has started to feel a part of the bigger community.
At a difficult time for her Halecroft has really given a boost and will go a long way to making the final chapter of her life a happy one.

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Review from L S (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in need of a place for my mum who was increasingly struggling to care for herself at home. All three of us daughters live at a distance so it was difficult to help. Halecroft provided a speedy assessment and offered a respite place. The home, gardens and rooms are beautiful, food excellent and
staff very warm and caring. My mum is very difficult to please but she has persistently said how good all the aspects of care are at Halecroft. Thank you!

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Review from B W (Son-in-law of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mother-in-law is well looked after. She has concerns as to the quality of the food. She is well looked after by the carers. It will be interesting to see how things develop under the new owners.

Reply from Samantha Debenham, Personal Assistant at Halecroft Grange

Thank you for your review, and we’re happy to hear your kind words about the care at Halecroft Grange. Although the provider changed to Care UK at the end of last year, the management and team in the home, as well as the ethos of quality care and lifestyle, remains the same – we also hold regular meetings for family members and residents, and our door is always open, should you have any queries, feedback and suggestions at any time. One of the areas that Care UK are particularly well known for is the emphasis on the quality of food in our care homes, and all our menus are bespoke based on the residents wishes in each home. Our chef-led team at Halecroft Grange produce meals in-house, using fresh local ingredients where possible, so we’re very sorry that your mother-in-law has concerns. We would be more than happy to sit down with her to make sure there are items on the menu she likes, and to improve in any way we can.


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Review from J D (Grandson of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly staff and take care of Grandmother. Nice warm environment.

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Review from R D (Grandson of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Consistent staff, clean and friendly.

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Review from david d (Son of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the inital feedback from my mum. She has only just arrived so is settling in but is already enjoying her time.
Always a warm welcome from front desk and covid precautions were excellent upon arrival of guests.

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Review from J P (Wife of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, my husband's carers are always cheerful, polite, helpful, informative, kind and caring. So are those who perform admin duties, and the concierge staff. The managers have always kept us duly informed during the recent pandemic and have coped admirably. Kitchen staff work hard providing
good food. Recently though, I note the gardens aren't as bright and beautiful as they used to be.

Reply from Samantha Debenham, Personal Assistant at Halecroft Grange

Thank you very much for taking the time to share your thoughts on Halecroft Grange – we’re very happy to hear your kind words about the care and the team here. I’m also very happy to let you know that, after a slight delay in sourcing new flowers and hanging baskets, these are now all in place in time for spring and the gardens are looking lovely and colourful again.


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Review from B K (Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very pleased.

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Review from Neil N (Son of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Halecroft Grange for 8 months and I have been very pleased with the care home, the services and staff are both excellent and Mum is very happy in her new home and has made many friends.

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Review from G Y (Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and the food is good, rooms are good and housekeeping excellent
Friendly and convivial atmosphere.
Care is very good as is management, and the gardens and outside area are lovely.

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Review from N L (Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy and better than expectations, vegetables are a little overcooked for me but generally the food is very good.
Care is excellent and nothing is too much trouble. I always find the General Manager very friendly and helpful.

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Review from Paul M (Son of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum only moved into Halecroft Grange one week ago but has settled in extremely well. It really does feel like her new home already. The resident activities are very extensive and varied which has enabled her to meet a large number of other residents and staff to support the settling in process.
Social interaction is critical for my mum's wellbeing and Halecroft definitely provides the environment that. Completing the 'life story' questionnaire before the resident arrives is an excellent idea and we can clearly see that this info has been utilised on food preferences, care needs and activity interests.
At this stage, we feel extremely happy with our choice.
Kind regards and thanks.

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Review from J G (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only there for 2 weeks respite care, covid prevented her from leaving her room initially, which was not great, but understandably unavoidable. The room was spacious, bright and airy and everywhere was clean. The staff were welcoming, helpful and pleasant and if I needed information were good
about getting back to me if the right member of staff was not immediately available. The food looked lovely. As my Mum was able to manage her own medication, she was allowed to carry on with this, rather than it having to be dealt with by the staff, which I felt gave her some degree of independence. Thank you to all.

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Review from Fiona S (Granddaughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly, helpful and compassionate. Nanna has been given exemplary care and coming to visit her is always a pleasure. Thank you all.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Halecroft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Halecroft Grange is calculated as follows: ( (331 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halecroft Grange is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (93)

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Meet the Team (1)

Suzi

Suzi Sumegi

Job Title: General Manager

My name is Suzi Sumegi, I am a qualified nurse and I have worked within the field of care for the past 34 years. I have gained an extensive knowledge base on care delivery and throughout the years, I have also obtained a certificate in management. I re-joined Halecroft Grange after a seven-year absence and I am thrilled to have re-joined a fabulous team. It is an honour and a pleasure to care for the residents at Halecroft Grange, and it is my ultimate goal to ensure we, as a team, deliver the highest standards of care with a person-centred approach.