Halecroft Grange

295 Hale Road, Hale Barns, Altrincham WA15 8SN
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9.9 131 Reviews
  • Halecroft Grange, Altrincham
Halecroft Grange is situated within the heart of Hale village, and provides premium residential and dementia care on a short-term or permanent basis.

The home offers a wide range of accommodation options as well as large, communal spaces to socialise and snug seating areas to relax and enjoy the newspaper and a coffee. Outside you can enjoy beautiful, wheelchair-friendly landscaped gardens - perfect for a gentle stroll. Halecroft Grange is also pet friendly.

The passionate and dedicated team at Halecroft Grange ensures that all residents’ individual needs and requirements are met, and they encourage residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies with a varied activity programme.

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Care Provided by Halecroft Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suzi Sumegi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Halecroft Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Halecroft Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Halecroft Grange Reviews (131)

Total of 131, showing 61-80
9.9

Halecroft Grange has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years. Over all time Halecroft Grange has 131 reviews.

Overall Experience

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  • 26
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Review from Michael J (Nephew of Resident) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all staff to be friendly, caring, and professional at all times keeping me informed of any medical issues with my aunt.
The room and care home is always spotlessly clean.
Had some issues with paying for care whilst the sale of my aunt's house went through but this was dealt with sympathetically
without any fuss.
Many thanks.

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Review from Andy B (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has been given recently and over the years has been brilliant. My mother would not be the person she is now without the love and care that you have all given. My family and I are very grateful,

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Review from Geoff A (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has cared for my Mum for over 5-years. Mum is blind and restricted to a wheelchair. Of particular benefit has been the mental stimulation she has received over the years. I am convinced that this has been one of the reasons that she has retained her health.

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Review from S H (Sister of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I have been very happy with the care and kindness given to my brother. Occasionally, the medical knowledge and communication have been wanting, but I have found the carers have been approachable and happy to discuss problems.

Reply from Samantha Debenham, Personal Assistant at Halecroft Grange

Thank you very much for your lovely words regarding your brother’s care at Halecroft Grange. Please do let us know if we are incorrect, but we believe the comment around medical knowledge and communication may be referring to the results of medical tests conducted at the local hospital. Unfortunately, although we do always try our best to get results and feedback on tests taken in other healthcare settings in a timely manner and inform family members of the outcomes of these as soon as we do, we often struggle to get through to hospitals and GPs (possibly due to NHS and team shortages their end). Where this occurs, please rest assured we will always continue to call and push to get test results as rapidly as we can, and will then always relay them back to the family as soon as we’re able. Thank you again for your review, and please do let us know at any time if you have any further comments or suggestions and we’ll always be happy to help.


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Review from A K (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are moving into a time of greater freedom nationally, whilst still having to protect the older members of society. The team are doing a good job of balancing the safety of residents with the freedom they crave to go out and about enjoying their twilight years. Please keep testing residents and ensure
visitors show a lateral flow test when visiting. The staff are friendly, and caring and ensure that my father is well looked after.

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Review from S B (Daughter of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Halecroft at a very difficult point in her life and says that from her first night, looking around her room, it felt like a sanctuary. She still says the same. Light, spacious and airy, and always immaculately clean, she loves the peace it offers, while at the same time she feels very
connected to the village with an easy walk.
Her wellbeing has been helped significantly by assisted living with continued independence, and what she describes as the kindness of carers and management. She has especially appreciated the restaurant and the hairdresser and found activities within the community that make a genuine difference to her quality of life.
As her daughter, I have been extremely well supported by the staff and management team and will always be grateful to them for the help they have extended to me in looking after my mother.

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Review from G T (Son of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Halecroft Grange (formerly Sunrise) is a high standard facility with generally caring staff, very nice rooms and reception areas.
However, the recent draconian Covid restrictions seem way over the top in light of the fact that the vast majority of residents, staff and visitors are fully vaccinated.
Not
being able to take residents out and severely impeding visits is having a detrimental effect on our mother who is a resident and finds it difficult to understand why this is.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you so much for taking the time to write your review for Halecroft Grange, and for your kind words about the team and the home. In regards to the restrictions during Covid outbreaks, the home (both now under Care UK management but also when run by Sunrise) has always followed the local and national rules and guidance from Public Health England (PHE), as all care homes should be doing. Although I realise that, during the short time periods that these are in place, they can be frustrating to residents and of course their loved ones too, it is important that we follow all policies put in place by PHE and the government to make sure we are doing everything we can to keep everyone, particularly residents, as safe as we can. I would also like to reassure you that the team in the home – from management to care colleagues – are fully trained to support all residents, particularly during these changeable times, including to keep in touch with family members using specially adapted Covid-safe visiting rooms. We of course hope that restrictions will ease for everyone soon, and will keep family members and residents fully informed as we have throughout. Thank you again for your testimonial and please do let us know at any time if we can be of help.


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Review from R C (Son of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in in early October. She can't find anything bad to say about any of the staff or the facilities. That in itself, is remarkable! She has a lovely suite with her own furniture. She's eating well again. Living overseas we, her 3 children, were all becoming increasingly alarmed at her emotional
and physical decline which had been exacerbated by Covid and no longer driving. It's an incredible relief to us all to know that she is being well looked after and as happy as we have seen her in a long while.

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Review from David J (Son of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise the staff and care provided highly enough. They go over and above to look after my mum in what have been difficult times for everyone over the last 18-months. It’s great to get back to visiting my mum in her room again and to be able to use the excellent facilities on offer around the
home; it really does feel more like a quality hotel than a care home. Regular updates have been and are provided on ensuring all residents and staff are kept safe in these strange times, and its good normality is returning for residents and visitors. My thanks to all the staff for all the help and support they give to my mum.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Liz H (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in to stay on a two-week respite and now she doesn’t want to come home! The service is second to none! It’s excellent! She was made to feel at ease as soon as she arrived! All staff go above and beyond and she fitted in with others residents very quickly, the activities cater for everyone.
She loves the choice of breakfast and dinner menu that she can choose from, she loves all the activities that are provided and she loves her room with a kitchen and en-suite which is cleaned for her daily, mum says it’s a 5* hotel and I agree! She's looking forward to staying there again at the end of May! Big thank you to all the staff that make the elderly feel alive again!

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Hale Barns, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home. We look forward to welcoming her back soon.


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Review from Julia W (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Sunrise for respite care following a fall. I have been delighted with the care she has received from all the staff, both during the day and night. I have found the staff and management extremely helpful and very responsive to any queries. I would highly recommend Sunrise.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Hale Barns, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Marion R (Power of Attorney of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no issues with the care given to the resident, particularly during these very challenging times. Although it has been very frustrating at times with respect to being unable to visit, I feel that the very best has been done to facilitate visits when it has been safe to do so.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.


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Review from Catherine H (Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The above residential senior living is extremely well run, all possible care, cleanliness, kindness, activities well throughout and outstanding food well presented and all dietary need catered for. Personal needs, rooms daily cleaned, bathrooms also are daily cleaned. Care staff knowledgable and efficient.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Sharon K (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was planning to move into Sunrise in late October, but as her circumstances suddenly changed, Sunrise were amazing and took her at very short notice. The whole move-in procedure was smooth and reassuring. The manager and move-in co-ordination were wonderful. My mum is so happy and finally feels
safe and no longer lonely.
Despite the current COVID restrictions, visits are enabled and encouraged. As a family, we can finally stop worrying about mum, as she starts to enjoy life.

Reply from Amanda Holland, General Manager at Halecroft Grange

At Sunrise of Hale Barns our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Review from John R (Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I have been residents here at Sunrise, Hale Barns for over a year and I can say even before the epidemic, the life here is as perfect as anyone can wish for. Everything and everyone is here for the comfort of the residents and I would not improve on anything.
The appearance of Covid-19
has been handled as perfectly as everything else and continues with all steps being taken to keep us safe.
Our deepest thanks to everyone for everything.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we have worked hard to ensure all the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from L T (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my Mum has received has been excellent. The COVID-19 has been extremely challenging and both the management team and personal carers and staff have kept me informed on a regular basis. I am confident that Mum is safe and well cared for. The staff has also done a great job of keeping
Mum entertained during these difficult times. We have both benefitted from Google time video calls and 'drive-by" visits.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our activities team here at Sunrise of Hale Barns have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.


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Review from Brian B (Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having never been in a care home before, I did not know what to expect. All the staff were always pleasant and were pleased to help at all times. Within a few days of arrival I passed out and was admitted to hospital, where I stayed for 3 days undergoing a variety of tests with nil by mouth. They stated
that I had low blood pressure but could not find the cause. Having had high blood pressure most of my adult life all my medication was checked and I am still recovering from this dramatic change. I have been well cared for at Sunrise of Hale Barns and am grateful for the attention received at all times.

Reply from Amanda Holland, General Manager at Halecroft Grange

At Sunrise of Hale Barns our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by yourself.


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Review from Fiona K (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the quality of the facility is like a good hotel. The staff are caring and friendly. In particular with COVID, I have appreciated the help and communication I have had. The main issue is that the necessary use of agency staff on occasions has been difficult for my father as they don't know him
or the ropes.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Sam B (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed at Sunrise for 4 weeks as his wife was hospitalised down south. The staff are amazing with residents and family and although we couldn’t go in to visit due to COVID they arranged drive-by meetings. Every member of staff cares 100% and made his stay so welcoming. He met a lot of lovely
residents also. Should he need care again I wouldn’t look anywhere else, this place deserves 5 stars in every way.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to review Sunrise of Hale Barns. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future, if his requirements change.


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Review from N B (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Sunrise of Hale Barns since it opened over 10 years ago, and we have noticed huge improvements since there was a change in management a couple of years ago. The most noticeable change is that the staff seem to be happier and more relaxed and in turn, this has had a huge
effect on mum's happiness and wellbeing there. We suspect that this change in atmosphere has been in part due to the approach that the new General Manager has taken to ensure her staff are equipped and supported to offer the very best care for our loved ones. We suspect that General Manager's previous role as ALC at Sunrise Hale Barns has brought vital insights to the General Manager role. There has been greater attention to detail in regards to our mother's needs and better communication with our family. This has been especially highlighted in the way the General Manager and her team have made themselves available to family member's queries and concerns during the Coronavirus crisis.

Reply from Amanda Holland, General Manager at Halecroft Grange

At Sunrise of Hale Barns, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Halecroft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Halecroft Grange is calculated as follows: ( (331 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 356 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halecroft Grange is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (93)

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Meet the Team (1)

Suzi

Suzi Sumegi

Job Title: General Manager

My name is Suzi Sumegi, I am a qualified nurse and I have worked within the field of care for the past 34 years. I have gained an extensive knowledge base on care delivery and throughout the years, I have also obtained a certificate in management. I re-joined Halecroft Grange after a seven-year absence and I am thrilled to have re-joined a fabulous team. It is an honour and a pleasure to care for the residents at Halecroft Grange, and it is my ultimate goal to ensure we, as a team, deliver the highest standards of care with a person-centred approach.