Review from S M (Son of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience

We have been very happy with Sunrise and their care to date. This has continued through the current lockdown and their management of the situation. Mum has remained free of infection. We have felt she is safe and well cared for through this very difficult time. We have loved speaking to her online and

"drive-by" visits have helped us keep in touch. Thank you for looking after her.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from F M (Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience

I arrived at Sunrise just over a year ago with some reservations as I like to be my own boss in my own home, so to come into an environment with many others and have rules to follow was within my remit. I have to say, I have been most impressed by the running of the home, my bedroom and the staff. I

am fully immersed in the regimes, and I am actually running the weekly quiz. Sunrise of Hale Barns is an excellent establishment. They have handled the Covid crisis well. I feel the dining room is lovely, but sometimes some of the food is not always to everyone's taste. The care is good and when I was ill, (pre-covid) they were quick and efficient getting me into the hospital. Overall, since I cannot physically be in my own home, I am content to be at Sunrise.

Reply from Amanda Holland, General Manager at Halecroft Grange

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Hale Barns. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Michael R (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

After three and a quarter years here I must say I am very satisfied. The atmosphere is easy going and relaxing, and there is always somebody at hand to attend to one. The food and the waiters service is very good.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Hale Barns we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Margaret B (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

I have been a resident in this home for a number of years and have always felt comfortable, happy and well cared for in every respect. The management go out of their way to keep standards high and runs the home very professionally,

Reply from Amanda Holland, General Manager at Halecroft Grange

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Hale Barns. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from E W (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

My first year here was very different. Lovely weather and as the gardens are lovely and the weather was warm, activities and trips. This year has been blighted by the virus, but the management and all the staff are to be congratulated for the way in which they are cheerful when so many are sad missing

visitors and going out.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our activities team here at Sunrise of Hale Barns have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Mary G (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

I have been a resident for four years five months and can say I've been satisfied with my stay. I came with my husband, he didn't settle but I am well looked after. I found it hard after his death, but found it was like a family. Everyone was so kind and did their best to make me happy.

Reply from Amanda Holland, General Manager at Halecroft Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Hale Brans – particularly at such a difficult time. The team here are so grateful that you have had such a positive experience of the home, these will be shared with the team.

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Review from Paul G (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Sunrise in Hale Barns is about as good as you can get. The staff and carers are excellent as are the facilities. Communication with relatives is good and nothing ever appears to be any trouble. Highly recommended.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from John K (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident of Sunrise of Hale Barns for three years. It has a lovely atmosphere and the staff are friendly, caring and attentive. There are lots of activities available for those who want to join in and (in normal circumstances) there are frequent trips organised to interesting places.

The way Sunrise has handled the recent COVID-19 pandemic has been excellent and the staff have done a wonderful job in supporting the residents through a difficult time and keeping them safe.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our team here at Sunrise of Hale Barns are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favorite elements of our home.

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Review from Amanda D (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Mum’s been in Sunrise for 7 months and although she took a while to settle in, she is now slowly beginning to accept being there... although she still has her moments! My brother and I feel she is being well cared for and we always receive phone calls should she fall or if paramedics are called for.

The carers who phone us are considerate and understanding of both her needs and ours. She has recently been in hospital and on her return to Sunrise she said everyone was being so kind to her. We were so grateful for this as we are no longer allowed to visit her because of the coronavirus. We often have to send email requests for mum and they are answered quickly and efficiently and our questions are always answered and acted upon. Many times when I phone her and worry that she doesn’t answer, the concierge on duty is always happy to go and check up on her. All this and the weight of the uncertainty of Covid-19 on their shoulders, we feel comforted that we chose the right place for mum to reside.

Reply from Amanda Holland, General Manager at Halecroft Grange

Sunrise of Hale Barns appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.

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Review from T D (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

Without exception, all the daytime staff, whether concierges, carers, cleaners or whatever, are wonderful. Their patience and kindness with the residents are so reassuring. They also take time to know us, the family, which makes us feel very welcome. Mum regularly needs to go to the loo at about 4 am.

She presses her buzzer and it takes a long time to be answered. When someone does arrive she is told that she will have to wait until there are two people available to help, which is understandable as she is virtually immobile. However, that wait must be torture for Mum and embarrassing if she can't wait. I recognise that night time staffing must be difficult but I have mentioned this on numerous occasions following conversations with my very embarrassed mother and nothing has changed.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from Susan B (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

A very caring community.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us - these will be shared with the team.

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Review from Brian G (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

My mother has now been at the home for 3 years and is very content. The home offers many activities and she has found a new interest in painting. The long term permanent staff are excellent. It is a shame that agency staff are still required to make up the numbers.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our team here at Sunrise of Hale Barns are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from D C (Resident) assisted by family/friend published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience

Moved in 18 months ago and in general, I have settled reasonably well. There are some issues which I'm not always happy about. It's very good in many respects but falls down occasionally.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from Sam D (Grandson of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience

The home seems very good at taking care of my gran in a horrible situation.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from P D (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience

Do not live locally, but on every visit greeted warmly and recognised. On this occasion, I had to speak about a medical condition of my mother's with a senior member of staff. This member of staff was extremely helpful and sympathetic and I have confidence that my mother will be dealt with well. Yet

again we are having a happy visit and they have even managed to fit us in for lunch.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Dominic L (Son of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience

Very happy with everything to do with Sunrise of Hale Barns.

My dad is very happy there and it is worth the money!

Reply from Marketing, Marketing at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Hale Barns Team

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Review from Pamela N (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

I am really happy with the care my Dad receives for a life with dementia and in his 90's. He needs a high level of care and monitoring. When a carer speaks to him a big smile appears on his face. His life is varied by activities, entertainment, trips out and good food. I am kept informed of his health

and any changes. The carers amaze me with the level of patience and kindness. It's great to see a mix of male and female carers too. The atmosphere is one of happiness and I enjoy visiting him because it feels like he is in an extended family.

Reply from Marketing, Marketing at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Hale Barns Team

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Review from Susan J (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience

The home is clean, modern, warm, beautifully decorated and furnished, like being in a very nice hotel, with a lovely relaxed homely feel, we knew from the first time we visited it was the right place for Mum and Dad. Care on Reminiscence is excellent, we had complete peace of mind they were well cared

for and supported with good liaison/support for us as family. As well as dementia, Mum had a difficult healthcare need and this was managed well. Staff always seemed kind, calm, gentle and very patient. Quality and choice of food and drink is excellent. Plenty of daily activities and residents are encouraged to be involved. We were able to visit at any time and made very welcome. It was during the last weeks of Mums life when she was very ill that everyone at Sunrise really excelled themselves, supporting her and us with the utmost compassion and dignity whilst she was receiving palliative care, meaning she was able to spend her last weeks “at home” rather than hospital.

Reply from Marketing, Marketing at Halecroft Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Hale Barns – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Hale Barns Team

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Review from Alison A (Daughter-in-law of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

The home presents a welcoming, friendly, professional environment. It is clean, well appointed and spacious. My father-in-law feels secure and comfortable. The positives are knowing he has someone when he has a fall, for instance; companionship of like-minded residents; help with medication; staff are

warm and kind.
He would prefer meals that are plainer, less 'spicy'.
We would prefer more 'formal' visits by the GP rather than the informal arrangement.

Reply from Marketing, Marketing at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Hale Barns Team

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Review from Richard A (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

My father is a resident at Sunrise, Hale Barnes. It is a well run care home with a highly motivated team. Residents are treated with respect and all the staff know and speak with residents using their first names. The quality of the surroundings and rooms speaks for themselves. My father quickly settled

at Sunrise and made a new circle of friends.

Reply from Marketing, Marketing at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Hale Barns Team

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Halecroft Grange

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Funding & Fees Guide for Halecroft Grange

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