Barchester Oaklands Care Home

Bottisham, Cambridge CB25 9BX
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9.8 61 Reviews
  • Barchester Oaklands Care Home, Cambridge
Barchester Oaklands Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Oaklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Oana Lupu (Senior General Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Barchester Oaklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,595

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Oaklands Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are currently no restrictions on visiting at this time.


  • Parking

  • Parking available on site.


Barchester Oaklands Care Home Reviews (61)

Total of 61, showing 1-20
9.8

Barchester Oaklands Care Home has a Review Score of 9.8 (9.758) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Oaklands Care Home has 61 reviews.

Overall Experience

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Date Published

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Review from Geoff L (Husband of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Imagine and the emotional state of a husband of 53 years bringing his Alzheimer's wife to a care home! I was reassured, calmed right by the manager's visit to our home to assess the care needed, met at the home by an engaging nurse and carer. I helped my wife eat her first meal there. Oaklands has a
warm, caring and safe atmosphere. The carers are friendly and efficient, that's what counts for your loved one. I visit every day, to suit me and my wide and have begun a new relationship

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Review from M M (Wife of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very comfortable, clean, well-fed and chatted to. It has taken years of worry off my shoulders.

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Review from L J (Friend of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited, recently, a friend at Barchester Oaklands Care Home. I found there to be a friendly, warm and happy atmosphere. All the staff know their job. They are very helpful to the residents and visitors. The nurses and the care staff in the Elms community are amazing. Well done.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you for your very kind words. We are delighted to hear that you had a positive experience when you visited our home.


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Review from Christine F (Wife of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful. A very difficult time for the family, leaving a relative in full-time care is awful and the staff here have been supportive and the whole team have been really helpful.

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Review from S C (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently arrived at this care home and our family cannot fault the care he is receiving. All of the staff - nurses, carers, maintenance, cleaners - everyone has been so friendly and attentive. Dad is in a spacious and well-maintained room and we have been encouraged to bring things in from
home to make it feel like his space. The staff have made a real effort to get to know us, as a family, and also learn about Dad's interests and history so that they can talk to him about those things. The food options are great and have been tailored to Dad's own requirements and preferences - he certainly never goes hungry! The care, attention, respect and empathy he and us, as a family, have received has been fabulous. Dad is comfortable, happy and settled. We couldn't ask for more.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you for taking the time to submit your review. We are delighted that you are happy with the current service in our home.


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Review from J T (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit to see Mum, very relaxed. Mum watching TV, she was interactive during the visit with conversations talking about TV Programmes.
Mum looked well.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you for giving us a five-star review. We are pleased that your mum has settled in so well. She is such a positive lady who always finds the best in people and it has been delightful to see her getting involved with so many of the activities we have on offer.


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Review from A M (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since February and I am very pleased with her care. The staff are lovely and the rooms are very spacious and nicely decorated. The food is good and Mum enjoys the variety. We are also very happy with the activities here. We have enjoyed pudding clubs, a classic car show and look forward
to this weekend's fete. This care home is a vast improvement from the previous home my mum was in. Excellent.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

We appreciate your feedback and are delighted to know that you are happy with the care we are currently providing your mother.


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Review from G S (Wife of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the obstacles in the road of caring, the Elms Unite team get around them.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you for taking the time to submit your review. We are pleased to know that you are happy with the care we are currently providing and will pass on your feedback to the team.


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Review from J C (Wife of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and welcoming when you enter Barchester Oaklands Care Home in reception. Staff in the reception area, activity coordinators, carers, cleaners, caretakers are all friendly and cheerful and helpful. Flexible visiting hours are a plus. Cafe area in reception is good for meeting others in a similar
position. It provides a forum for support from peers. My husband seems settled and I feel he's in a safe place.

Reply from Oana Lupu, General manager at Barchester Oaklands Care Home

Thanks so much for sharing your experience with us. We look forward to seeing so many of you in the afternoons.


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Review from K A (Husband of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Oaklands Care Home continues to offer a friendly and warm, happy atmosphere for residents and visitors. The standard of care and attention to residents' needs are comprehensive. The fabric is well-maintained by the maintenance staff and by the housekeeping staff - again, always with a cheerful
and helpful approach.

Reply from Oana Lupu, Administrative Assistant at Barchester Oaklands Care Home

Thank you for your kind words and positive feedback.


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Review from D R (Wife of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention given to my husband throughout the month.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you for taking the time to give us your feedback, it is much appreciated.


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Review from Julie D (Wife of Resident) published on 20 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The longer my husband resides at Oaklands the more impressed I become with the staff who work there. They certainly go the extra mile, eg: the activity lady organised for my husband to have a takeaway curry one evening as he's been missing them. The one to one time was very much appreciated by him and
me.

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Review from Tracey K (Respite Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed my time here at Barchester Oaklands Care Home. I never expected it to be this good however the care I received was great from both nurses and care staff. Whilst staying with you, I had an appointment come up for the hospital and without giving it a second thought, Oaklands organised
transport for me with your staff which was invaluable to me. The activity team are excellent at finding time to chat with me and also finding activities for individuals and groups.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

We are so pleased that you enjoyed your short stay with us and look forward to seeing you on your next break.


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Review from Julie C (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so caring and helpful, they have looked after my mum excellently. Everybody has made us so welcome, it's like one big family. My mum's care has been the best. Every single need she has wanted they have fulfilled and cannot thank them enough.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you for your kind words, they are much appreciated.


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Review from S B (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad became a resident at Barchester Oaklands in 2021, our experience has been very positive. The staff members are not just professional but also exceptionally friendly, creating a warm and inviting atmosphere every time I visit. They welcome my input greatly, always encouraging me to share
my thoughts and opinions to tailor my dad's care to his needs and personality. I have been particularly impressed with how the unit manager's proactively seek feedback. They regularly check in to ensure I'm satisfied and address any concerns I might have. This level of attentiveness is a real strength. What also stands out if the varied range of activities on offer. The activity coordinators are full of energy and enthusiasm, always eager to listen to new ideas and bring them to life. Their commitment to caring to individual interests and needs is truly commendable. Overall, our experience at Oaklands has been hugely positive and I'm deeply grateful for the wonderful care and attention my dad receives.

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Review from Mark T (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of Mum's great care and support were provided. Very friendly and professional staff and really good facilities.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you so much for such a lovely review, Mark, I will pass this on to the team looking after your mum.


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Review from Keith A (Husband of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very well cared for by all members of staff who are involved in her care. The home manager and her deputy, the admin staff, the housekeeping team and the maintenance team are all personally engaged with us. The activities team are frankly amazing - a big asset to the community they look after.
Her nurses and carers are all friendly, professional and "on the ball", I am confident that she is well cared for at Barchester Oaklands Care Home in a clean and comfortable environment. Overall, l leave after my visits content that my wife is left in very safe and caring hands.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you, Keith, for your very kind words, they meant a great deal to us all.


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Review from Hayley C (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the standard of care that my father has received here enough!
Dad has been a resident in Oaklands Bottisham for almost a year and from the day he arrived he has had the highest standard of care and attention.
Every single member of staff has smiles to greet the residents and their
families and they are always happy to do anything required to ensure their residents are as comfortable and happy as possible.
Dad has been so happy here.
I am amazed how the staff, nurses, carers and everyone pop in to see Dad, calling him affectionately Grandad, even when he is not their patient that day.
Recently, due to Dad’s declining health, I have been staying with Dad and the staff have also been constantly ensuring that I am looked after and comfortable.
I was so worried about Dad when it had come to the time that we could no longer care for him at home but I can’t thank Oaklands and everyone there enough!
100% above and beyond care and love.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you for your very kind words. It has been such a pleasure to have gotten to know you all and to have had the opportunity to care for your father who will be remembered to us all as Grandad.


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Review from Fred L (Son of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 5 weeks and the staff are tremendous. All of them know their jobs. What's more, it's clear that they communicate with one another, providing person-centred care.
They have looked after my mum brilliantly. They have also looked after me and my family in a time of great worry.
Thank you so much!
I have spoken with the manager on several occasions, while in other care homes, this has not happened at all!

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you so much for your very kind words. I will pass this onto the team.


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Review from Glynis N (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last few months at Oaklands and every single member of the staff has been wonderful. We have nothing but praise for the treatment my father and the family have been given.

Reply from Linda Leach, Administrative Assistant at Barchester Oaklands Care Home

Thank you for your very kind words, Glynis. Your father was a joy to look after and made our job so much easier with his wicked smile and sense of humour. Although he was not with us very long, he will be sadly missed.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Barchester Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Barchester Oaklands Care Home is calculated as follows: ( (162 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 211 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oaklands Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Oana

Oana Lupu

Job Title: General Manager

Joined: 2015

Welcome to the Oaklands Care Home website; My name is Oana Lupu and I am currently General Manager. I hope you find everything you're looking for!


I have been a General Registered Nurse for over 10 years and joined Barchester Healthcare as a unit manager at Hilton Park Care Home in 2015. Since joining Barchester, I have worked my way up to home clinical lead, Deputy manager and in May 2022 I was offered and accepted the position of Acting General Manager for Oaklands Care Home.


During my time with Barchester, I have always worked closely with Oaklands Care Home and was delighted to be given the opportunity to work alongside a group of dedicated staff who with their wealth of knowledge and commitment give Oaklands the unique warm family atmosphere they are so well known for.


I am passionate about working with the elderly and those living with dementia and am focused on providing the best possible care for them. I strongly believe that there is always something we can do to improve the quality of life for our residents.


Cristina

Cristina Monville

Job Title: Deputy Manager

Joined: 2004

Cristina's main role is to continue to strive and deliver the high standards of care at Oaklands. Her role is diverse and includes supporting and empowering all the staff, nurses and care assistants that work at Oaklands Care Home.


Gabriela-Sorina

Gabriela-Sorina Rusu

Job Title: Home Clinical Lead

Joined: 2017

Hi, my name is Gabriela but everyone knows me as Gabby. I qualified as a Registered Nurse in Romania, but over the past 8 years have worked in the United Kingdom for over 8 years, 6 of which have been in a dementia community. I joined Barchester in 2017 as a nurse and was promoted to Unit Manager and then home clinical lead in 2019. I work with great patience and empathy ensuring the best quality of care is given throughout our home.


Jurgita

Jurgita Deltuviene

Job Title: Unit Manager

Joined: 2013

I have been working as a nurse for over 20 years. I have experience in ICU, mental health and elderly care. I am currently working in Willow Drive, which is a unit for younger physically disabled residents. I love my job and my brilliant team.


Jane

Jane Kennedy

Job Title: Administrator

Joined: 2009

Jane joined Oaklands as a receptionist in 2009. She began taking on Administrative roles within the Company and now holds the post of Administrator, leading a team of Administrative Assistants.


Rebecca

Rebecca Hardy

Job Title: Head of Housekeeping

Joined: 2022

Rebecca joined the company in August 2022. With her attention to detail and commitment to her job, it was evident from the start that she had a promising career ahead of her. In August 2023 she was promoted to head of the housekeeping team in Oaklands Care Home. Although she's young, she has strong leadership skills and has managed to build up a solid team who have tremendous pride in their work.


Peter

Peter Rayment

Job Title: Head of Maintenance

Joined: 2022

Peter joined Oaklands in May 2022 and is striving to deliver the right first-time impression for all the residents, their families and their friends by giving them the home and garden they deserve; one where they can feel relaxed and at home.


Frequently Asked Questions about Barchester Oaklands Care Home

What types of Care is Barchester Oaklands Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Oaklands Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Oaklands Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Barchester Oaklands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Oaklands Care Home to the centre of Cambridge?

6.3 mile(s) as the crow flies, distance by road may be significantly further.