Barchester Oaklands Care Home

Bottisham, Cambridge CB25 9BX
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9.8 61 Reviews
  • Barchester Oaklands Care Home, Cambridge
Barchester Oaklands Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Oaklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Oana Lupu (Senior General Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Barchester Oaklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,595

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Oaklands Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are currently no restrictions on visiting at this time.


  • Parking

  • Parking available on site.


Barchester Oaklands Care Home Reviews (61)

Total of 61, showing 21-40
9.8

Barchester Oaklands Care Home has a Review Score of 9.8 (9.758) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Oaklands Care Home has 61 reviews.

Overall Experience

  • 47
  • 12
  • 2
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Date Published

61
5
13
18
43

Review from Rita M (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely well looked after. The home is clean and warm and also very welcoming. All staff are amazing and a credit to the profession.

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Review from Rowena B (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our second care home for my mother and I wish we had found this care home straight away. All the staff from the carers, receptionists, nurses, cooks, cleaners to utility staff are so professional and thoughtful. They all respect the fact this is my mother's home. Their holistic care takes into
consideration all of my mother's needs, which vary from day to day but also that of her family. Oaklands is bright, airy and friendly. I feel safe that mum is in kind hands which is a huge relief for all her family.

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Review from H B (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Oaklands for a year now. We are very grateful for all that the home has done and continues to do for her. She is professionally cared for and professionally loved. Ultimately, she is safe, and she is happy. Staff are wonderful - with us her relatives, as well as with Mum. We are so
fortunate with Oaklands.

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Review from Vicki S (Daughter of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was overseas and my mind was put at ease when my aunt would tell me the staff were so empathetic and thoughtful and caring to my mother. I was comforted immensely knowing she was being properly cared for.

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Review from D B (Son of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a few lines to express my thanks and gratitude for the love and care shown to my mother during her stay with you. Mum came to you in November and was made to feel welcome and at home by the staff. Your staff were caring, attentive and compassionate which contributed to mums final months being both
comfortable and peaceful, which was a great comfort to myself and the family. I would especially like to thank the nurse who was like a son to mum, showing her love and respect. I also appreciate him and his wife attending mum's funeral to pay their last respects. Thank you all.

Reply from Caroline Beale, CRM at Barchester Oaklands Care Home

The Oaklands Team really appreciate your kinds words. Thank you so much.


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Review from L O (Son of Resident) published on 20 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Oaklands here are very helpful and supportive in arranging respite care for mum at quite short notice and the process was thankfully simple. Mum benefited from the activity programme and the company of other residents while at Oaklands and particularly enjoyed being pampered by having her
hair and nails done in the salon. Staff did seem rather overstretched, however, and busy on two occasions when we visited we had to wait 10 minutes before we were let into the main entrance. Overall, mum enjoyed her stay and the three weeks were a lifeline for us.

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Review from L S (Sister of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Oaklands in January 2022. I was very impressed with the care and thoughtfulness taken to make her feel at home. She settled in quickly and continues to be very well cared for. The staff are all extremely professional as well as being kind and thoughtful. They are always willing
to discuss how my sister is getting on. The lunch I had with my sister early in her stay was simply delicious.
I feel very reassured that she is being so well looked after.

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Review from Amanda P (Sister of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the team at the care home enough for all that they did for my brother. Even in his last hours, they were there for me and him.
They made sure he was comfortable and spoke to him. Seeing their sadness when he passed away was so humbling. They looked after me and my partner so well,
making sure we had drinks and food.
Nothing was too much trouble; they were very friendly, and the cleaning was immaculate. The food was delicious.
Special mention to the lady in charge, as without her knowledge, help and smile, I don't know how I would have coped.
This is a five-star(plus) care home.

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Review from Nick D (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from the hospital to the Oaklands Care Home to receive palliative care.
Since her admission to Oaklands, I have nothing but praise for how they have cared for her. The staff have done everything possible to ensure that Mum remains safe, comfortable and pain-free.
The care and nursing
staff in the unit are so caring and attentive and do everything they can for Mum, and I can bear witness that this level of care is extended to all residents in the unit.
My father has visited every day and has been made to feel nothing but welcome by all the staff, including those working in other units, and they all know his name. One of the carers told me that he is 'part of our family', and that does ring so true.
We have been kept fully informed by the staff at every stage of Mum's care, and both myself and my brother are so grateful and confident in the care that has been taken of our mother.
Thank you to everyone at Oaklands.

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Review from M K (Son-in-law of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the nurses, carers and kitchen staff enough. My mother-in-law was part of a big very happy family and the quality of her care was second to not. Thank you all for all that you did for her and for how well she was cared for, despite the Covid-19 restrictions.

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Review from M J (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support mum receives in her home. Things have been very difficult lately with not being able to visit due to Coronavirus but staff have kept us updated via phone/video calls. I was especially pleased with the way everyone helped mum celebrate her birthday recently,
video calling and sending photo's so that we could feel part of the celebration. Thank you all.

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Review from Norman D (Husband of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen the thing that stands out in Oaklands is the commitment of the staff to really try hard to maintain the high standards of care they provide. The staff always seem to be trying hard to meet the differing needs of individual people by orgnaising a range of activities as well as providing
the core care.

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Review from R M (Husband of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before Covid 19 my wife had only been in your home for a few weeks and due to the no visitor rule I have not seen her for over 3 months. This means I have not been able to answer a few of your questions.
But my wife was very pleased with the welcome and was obviously very pleased with the accommodation
she received.
When times are normal I gather there are various activities arranged for the residents but I do not have any information about this.

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Review from J C (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, we are pleased with Oaklands. The regular permanent staff on the unit, nurses in charge, carers, receptionists, cooks, cleaners and activity coordinators are excellent and we would have liked to select more excellent ratings than we did. We have never seen senior management or owners
of the home. The units are often obviously understaffed. Consequently, the carers are sometimes unable to give the care that the residents need and deserve, and this is upsetting for everyone. We have complained about his before and nothing seems to be done to rectify this. They need to listen to their staff.

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Review from Heather D (Wife of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the space and size of rooms and the help to settle the person in. The care and friendliness of all the staff and the respect they show to the residents. During this time of not being able to visit, the use of Skype has been an important asset and they have enabled my husband
to use this means of communication.

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Review from Steven B (Son of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Oaklands enough. During the last days of my mothers' life, they were there for her and ensured she did not suffer any discomfort or pain. Due to coronavirus, we could not visit but they set up a video call system so we could have contact with mum. The staff were always so
helpful in making sure we could have all the contact we could with mum. The home itself is lovely, spacious and well maintained. The location is also lovely, with a beautiful garden with a little pond. I cannot recommend this place enough - I hope I can go somewhere like this if I ever need care when I am older.

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Review from C P (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is being given is at a very high standard. The staff are caring and respect the resident and families. Keep you informed day and night.

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Review from Marion T (Sister of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lived in Willow Lane for the last 5 months of his life. It was an amazing place. Lovely surroundings, very clean and well maintained, but what sets it apart is the fabulous Oaklands team.
He received the very best care, nurses and carers were endlessly creative in finding different ways
in helping him through difficult times. Receptionists, activity staff, catering staff, housekeepers were always warm and friendly and would go to great lengths to try and help him do everything he wanted.
They also looked after us and supported us through an incredibly tough period. We miss them all too.

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Review from David S (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands provides excellent care and security with compassion for the residents.

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Review from John D (Husband of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very comfortable and safe in the home. The staff are consistently professional, considerate and kind to my wife and I. The most important factor is the continuity of nurses and carers with a low staff turnover and only infrequent use of agencies.
The catering standards are high and reflective
of good home cooking.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Barchester Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Barchester Oaklands Care Home is calculated as follows: ( (162 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 211 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oaklands Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Oana

Oana Lupu

Job Title: General Manager

Joined: 2015

Welcome to the Oaklands Care Home website; My name is Oana Lupu and I am currently General Manager. I hope you find everything you're looking for!


I have been a General Registered Nurse for over 10 years and joined Barchester Healthcare as a unit manager at Hilton Park Care Home in 2015. Since joining Barchester, I have worked my way up to home clinical lead, Deputy manager and in May 2022 I was offered and accepted the position of Acting General Manager for Oaklands Care Home.


During my time with Barchester, I have always worked closely with Oaklands Care Home and was delighted to be given the opportunity to work alongside a group of dedicated staff who with their wealth of knowledge and commitment give Oaklands the unique warm family atmosphere they are so well known for.


I am passionate about working with the elderly and those living with dementia and am focused on providing the best possible care for them. I strongly believe that there is always something we can do to improve the quality of life for our residents.


Cristina

Cristina Monville

Job Title: Deputy Manager

Joined: 2004

Cristina's main role is to continue to strive and deliver the high standards of care at Oaklands. Her role is diverse and includes supporting and empowering all the staff, nurses and care assistants that work at Oaklands Care Home.


Gabriela-Sorina

Gabriela-Sorina Rusu

Job Title: Home Clinical Lead

Joined: 2017

Hi, my name is Gabriela but everyone knows me as Gabby. I qualified as a Registered Nurse in Romania, but over the past 8 years have worked in the United Kingdom for over 8 years, 6 of which have been in a dementia community. I joined Barchester in 2017 as a nurse and was promoted to Unit Manager and then home clinical lead in 2019. I work with great patience and empathy ensuring the best quality of care is given throughout our home.


Jurgita

Jurgita Deltuviene

Job Title: Unit Manager

Joined: 2013

I have been working as a nurse for over 20 years. I have experience in ICU, mental health and elderly care. I am currently working in Willow Drive, which is a unit for younger physically disabled residents. I love my job and my brilliant team.


Jane

Jane Kennedy

Job Title: Administrator

Joined: 2009

Jane joined Oaklands as a receptionist in 2009. She began taking on Administrative roles within the Company and now holds the post of Administrator, leading a team of Administrative Assistants.


Rebecca

Rebecca Hardy

Job Title: Head of Housekeeping

Joined: 2022

Rebecca joined the company in August 2022. With her attention to detail and commitment to her job, it was evident from the start that she had a promising career ahead of her. In August 2023 she was promoted to head of the housekeeping team in Oaklands Care Home. Although she's young, she has strong leadership skills and has managed to build up a solid team who have tremendous pride in their work.


Peter

Peter Rayment

Job Title: Head of Maintenance

Joined: 2022

Peter joined Oaklands in May 2022 and is striving to deliver the right first-time impression for all the residents, their families and their friends by giving them the home and garden they deserve; one where they can feel relaxed and at home.