Chase Park Neuro Centre

8 Millfield Road, Whickham, Newcastle upon Tyne NE16 4QA
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9.2 46 Reviews
  • Chase Park Neuro Centre, Newcastle upon Tyne
Chase Park, is a CQC registered care home located in a beautiful and tranquil setting in Whickham, Gateshead, minutes away from Whickham’s shopping centre.

The care home provides specialist nursing care, therapy input and rehabilitation for individuals aged 16 and over who have nursing needs or have an acquired brain injury, neurological condition, learning disability or complex physical disability.

Uniquely the specialist centre has an NHS trained therapy team including physiotherapists and occupational therapists on-site. There is also a hydrotherapy pool and gym making this a high standard rehabilitation centre.

Chase Park offers both long- and short-term nursing placements, as well as respite care. The building has wide corridors, elevators and the majority of rooms have en-suite wet rooms as well as tracking hoists allowing a range of conditions to be cared for.

Service users also have access to a comprehensive rehabilitation programme, high-quality nursing support, as well as holistic therapy and treatments in the health club, designed to be accessible to people of all ages and abilities.

The care provider ensures people are supported to maintain and develop daily living skills and social interests. A wide ranging activities programme has been developed and the centre has beautiful gardens and access to local parks. The centre is also within walking and driving distance of shops.

Neurological care and rehabilitation is a major focus and the specialist nurses are supported by NHS trained occupational therapists, physiotherapists and speech and language therapists. Consultant neurological review and neuro-psychological input is also available in specific cases.

A wide spectrum of younger and older adults can be cared for with a range of nursing needs and neurological conditions in a beautiful and tranquil setting in the North East.

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Care Provided by Chase Park Neuro Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Renal Health Ltd
  • Person in charge
  • Jude Goode (Registered Manager)
  • Admission Criteria
    • NHS / Local Authority / Private
    • Ages from 18 to 108
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Chase Park Neuro Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,750
    • Self-Funded Residential Dementia Care £1,250 – £2,100
    • Self-Funded Nursing Care £1,400 – £2,250
    • Self-Funded Nursing Dementia Care £1,500 – £2,500
    • RESPITE Self-Funded Residential Care £1,249 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £2,250
    • RESPITE Self-Funded Nursing Care £1,250 – £2,250
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £2,500

  • Complex nursing care. Specialist Neurological nursing.
    Neuro-rehabilitation service with hydrotherapy, physiotherapist, occupational therapy & Neuro-psychologist available.
  • (these prices are only a guideline, please contact Chase Park Neuro Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chase Park operates open visiting apart from meal times. This is to enable the residents to eat their meals uninterrupted.


  • Parking

  • Chase Park has onsite parking.


Chase Park Neuro Centre Reviews (46)

Total of 46, showing 1-20
9.2

Chase Park Neuro Centre has a Review Score of 9.2 (9.176) out of 10, based on 7 reviews in the last 2 years. Over all time Chase Park Neuro Centre has 46 reviews.

Overall Experience

  • 31
  • 13
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  • 1
  • 1

Date Published

46
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7
39

Review from R P (Father of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has recently moved into Chase Park. An unsettling time for him. This has been a most positive move for him. All staff made him and us welcome. Care and support is excellent. He has been made to feel a member of a new family. Thanks to all for making it a seamless transition. He is enjoying all
of the activities and outings that have been arranged. Thanks to all at Chase Park.

Reply from Jude Goode, Registered Manager at Chase Park Neuro Centre

Thank you for your lovely review and kind words. We have been delighted to welcome you all into our Chase Park family!


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Review from Patricia R (Partner of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Chase Park Neuro Centre is very responsive and kind. The residents have excellent holistic care. The residents family and friends are treated in a very respectful, polite manner. Any queries are addressed and any worries considered. The residents are comfortable, clean and well dressed.
The food is very good quality and individual needs are catered for.

Reply from Jude Goode, Registered Manager at Chase Park Neuro Centre

Thank you for your lovely review. You and your partner are both very much part of our Chase Park family.


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Review from Lynn B (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely dad was admitted to Chase Park Neuro Centre on Christmas Eve 2024 for end of life care. We had wanted to take dad home from hospital for his remaining days but it was deemed unsafe to do so and we therefore reluctantly agreed for him to go to Chase Park, close to his own home.
Our fears
were completely unfounded, dad received exceptional medical care from day one. He sadly passed away 6 days later but the quality of care given and the warm, friendly welcome that we, his family, received was truly heartwarming.
Dad was treated with the upmost dignity and respect, at times staff were unaware that family had arrived outside his room and we could hear the caring way in which he was spoken to and the gentle manner in which he was approached. This provided us with the greatest reassurance that dad was safe and comfortable amongst people who genuinely cared about him.
A huge thank you to every single staff member for your kindness to both dad and the family during a truly difficult time.

Reply from Jude Goode, Registered Manager at Chase Park Neuro Centre

Thank you for taking the time to provide this lovely review. It was our pleasure and privilege care for your father. We will pass on this review to the staff team.


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Review from T G (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came to Chase Park after being cared for in another care home I was dissatisfied with. My son and I visited many care homes and decided on Chase Park, we are so happy we did. My mam was treated with love, empathy and respect from the minute she arrived until she passed away in October. She took
time to settle, and could be scared and disruptive, but the staff were so supportive of her and us that Mam soon settled and realised she was safe and cared for. The clinical lead is worth her weight in gold! She clearly cares for the residents and goes above and beyond to support them and their families. Family liaison is a marvel, she has helped our family and my mam very step of the way, during mam's time there and after Mam's passing. The cook ensured mam had food she liked. Most of the staff are very attentive and respectful. They work to build good relationships with clients and their families. I felt 100% happy to leave my mam in their care. Any concerns I had were dealt with quickly.

Reply from Jude Goode, Registered Manager at Chase Park Neuro Centre

Thank you for your lovely comments. Your mum was a wonderful character who is missed by us all.


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Review from P C (Sister-in-law of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was given the best care at Chase Park Neuro Centre. Very caring staff who were just amazing - not only with him but also a huge support to all his family.

Reply from Jude Goode, Registered Manager at Chase Park Neuro Centre

Thank you for your kind words. It was our privilege and pleasure to provide care and support to your brother in law and all his family.


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Review from Sofia S (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all the staff at Chase Park for caring for my father. It is hugely reassuring to know he is in such good hands. He has been there for many years and it is always lovely to visit him and chat with all the workers. The centre is beautiful and the rooms are spacious and cosy, with
lovely views too. Its location is great as well, as it is in a very peaceful area with lots of green surroundings like Chase Park.

Reply from Jude Goode, Registered Manager at Chase Park Neuro Centre

Thank you for your lovely comments. It is our pleasure and privilege to care for your father.


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Review from N H (Cousin of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Tuesday 23rd April 2023, my cousin celebrated her 100th birthday. When my husband and I arrived in the morning, we were shown into a room that had been specially decorated for the occasion. Cards and gifts were received from staff and residents and a lovely buffet was prepared for lunchtime with
a wonderful cake to be cut and shared. The family liaison officer and staff were extremely kind and caring to my cousin and also to the residents who arrived to share the buffet. It was a wonderful day and an extremely happy one for my cousin. Thank you so much to all who made this day such a memorable one.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

It was lovely to share the day with you all and join in the celebration.


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Review from Tracey S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently lost our mam and within weeks dad became very frail and unwell, to the point he needed 24-hour care. We were devastated that he couldn’t go back to his home but a room was quickly found for him at Chase Park Neuro Centre. From the minute we stepped through the doors, even before my dad arrived,
we could feel the happy atmosphere and were treated with warmth by every member of staff we met.


We were encouraged to make dad's room exactly how he would want it and we truly felt that this would be home from home for him. Dad arrived on Monday evening and was soon settled in by the lovely staff on duty. Watching the staff interacting with him and other residents throughout the next day lifted our spirits and reassured us that he would be given the best care.


Sadly, my lovely dad passed away very quickly before even 24 hours had passed but the care and compassion we, as a family, were shown by the nurses and carers and the kindness and dignity they gave to my dad helped us through.


Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you so much for taking time to write a lovely review at such a difficult time. It was our pleasure to meet your lovely Dad and his family if only for a very short time. I will pass on your kind words to all staff involved.


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Review from Linda G (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the aspects of care for my brother.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your review. It is a pleasure being involved with him and his family.


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Review from Louise H (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has come on amazingly since being here; her progress is brilliant. The staff are all lovely, friendly and very helpful, they take really good care of her, and she likes being in here. Can't thank them enough for taking care of her as it's not always easy to get here, living so far away from here.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the positive review. I will pass this on to all staff who will appreciate your kind words. It is a pleasure to see your mam progress.


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Review from Rachel W (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Chase Park Neuro Centre for the past couple of years or so, receiving palliative care. He sadly passed away in August.
The care my father received was great. He was treated with kindness and compassion.
The clinical lead and family liaison officer were exceptional and
truly cared for my father and his well-being which meant a great deal to our family. His best interests were always at the forefront.
Towards the end, we were able to visit my father 24 hours a day and my mother stayed with him through the night.
At such a difficult time we could rely on Chase Park to meet my father's medical needs so we could focus on keeping him as comfortable as possible and creating a calm and loving environment for him.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your lovely review. I will pass to all staff who will appreciate your kind words. It was our pleasure caring for your Dad and getting to know your family, he is greatly missed.


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Review from Judith J (Wife of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I said goodbye to my husband, who had lived at Chase Park for seven years. Throughout my husband's stay, the staff became my friends, people that I could talk to, and I knew pretty quickly they would give my husband the best care and attention that he needed. He came to the nursing home chair-bound,
bed-bound, and later peg fed, so his existence was pretty miserable. Every day my husband would have many staff coming into his room just to say "hello" as well as deal with his everyday needs. They didn't just come in to say hello; they came to show that they cared, and this is why I would recommend anyone who is looking into placing a loved one into specialist care to seriously consider Chase Park. The staff are the kindest, friendliest, caring, and most wonderful people that were my pleasure to meet. This is not just a job for them; they are there because they want to be there, they want to give, and they want to help. The biggest hearts are found at Chase Park. Thank you so much.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you so much for taking the time to write this at such a difficult time. It was a privilege to care for him and to get to know the whole family. He will be greatly missed by all.


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Review from G B (Wife of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and cheerful and always happy to listen to my concerns although sometimes don't carry out my recommendations which I repeatably ask, i.e. not to be in a wheelchair for over 4 hours.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the review. As you are aware rehabilitation is an ongoing process and time in chairs etc. is as tolerated or as requested by the person.


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Review from Carol D (Mother of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my son has been at Chase Park Neuro Centre I have experienced a change in him. He is relaxed, happy and confident he is in good hands. Each member of staff he has come into contact with has been welcoming, kind and understanding of his condition. He is receiving the care and nursing
needed and this is done with genuine empathy and professional courtesy.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your kind words, I will pass them to all staff. It is a pleasure getting to know you both.


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Review from Ian D (Respite Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chase Park Neuro Centre are brilliant, caring, lovely, go above and beyond, magnificent, make you feel relaxed, perfect, helpful and flawless. We felt more at home at Chase Park than we do at home.
The care shown to myself and my wife was second to none.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your lovely review, I will share this with all staff. It was lovely to meet you both and hopefully, we will see you soon.


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Review from G W (Brother-in-law of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in Derby and am the only relative. I keep in contact with my sister-in-law via an arranged Facebook call every week through a member of the administration staff. Thus I am able to see and talk with my sister-in-law.
The staff looking after her needs are mainly known to me and I find them all
great. They are caring and during my discussions with them have always been useful and informative so I get a feeling of what is happening to my sister-in-law!

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the positive review. I will share with all staff who will really appreciate the positive feedback.


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Review from S W (Mother of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly and helpful, always help me with my son's bags. They seem to know my son's needs and what he enjoys and doesn't enjoy (likes to spend time alone without too much noise) depending on his mood. Every day is different so he can be quite challenging and hard work until you
get to know his little ways.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your kind words. It is a pleasure getting to know him and what makes him happy.


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Review from Yvonne D (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for a number of years, and I am very happy with his care. My husband has a set routine, and he does like to know the staff that are caring for him. Know that some staff go above and beyond. I'm very happy with the management, and I know if I have any concerns, they are acted
upon very quickly. This makes it easier for myself and family knowing this.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the kind review, its been so nice being all able to see each other face to face again.


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Review from Margaret W (Mother of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been here for twenty-two years, always been extremely happy.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the positive review, I will share it with the team.


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Review from J E (Friend of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended Jubilee celebrations June 2022. Lovely, relaxed environment with live music outdoors, tea party with residents, family, friends and staff. Good selection of foods and drinks and tombola with a good selection of prizes. Staff are always very friendly and welcoming and try to engage as many residents
as possible.

Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

We are so pleased you enjoyed the celebration, it was so nice to all be together again.


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Current Review Score: 9.2 (9.176)

Overview of Review Score

The Review Score of 9.2 (9.176) out of 10 for Chase Park Neuro Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Chase Park Neuro Centre is calculated as follows: ( (67 Excellents x 5) + (8 Goods x 4) ) ÷ 75 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.283 Points relating to the number of positive Reviews for Chase Park Neuro Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 7 Positive Reviews ÷ 12 = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Niraj

Niraj Brahmabhatt

Job Title: Company Director

Niraj qualified in 2006 and subsequently worked in the NHS and at the national hospital for Neurology, Queen square. Niraj was then involved in conducting clinical trials for Multiple Sclerosis and worked in Neurorehabilitation centres both within the NHS and independent sector. Niraj is the Director and responsible individual of Renal Health Ltd which owns and runs Chase park Neuro centre. Chase park neuro centre in Whickham, Gateshead is a 60 bed specialist nursing and rehabilitation centre set in beautiful surroundings and has its own therapy team, gym, hydropool and neuro-psychological input.


Iain

Iain Veitch

Job Title: Clinical Director

Qualifying as a Registered General Nurse in 1990, Iain specialised in critical care nursing and worked in various hospital settings, specialising in trauma and spinal injuries. Iain went on to gain valuable experience working within the NHS as a Service Manager for various acute and community services. Iain has over 10 years of experience as a Clinical Director in Neurological care.


Jude

Jude Goode

Job Title: Registered Manager

Jude has over 20 years’ experience in health & social care management and has been a qualified nurse for over 30 years. Jude has previously been awarded the Great British Care Awards North East Registered Manager award and the GBCA North East Innovators Award.


Jude is passionate about ensuring residents, staff and families are able to experience the six senses: having a sense of security, purpose, continuity, belonging, fulfilment and significance. These six senses, together with the 6 C’s of care (care, compassion, competence, communication, courage & commitment), are fundamental to Chase Park’s philosophy of care and service.


Frequently Asked Questions about Chase Park Neuro Centre

What types of Care is Chase Park Neuro Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chase Park Neuro Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chase Park Neuro Centre have?

There are 60 Single Rooms.

What are the Facilities & Services at Chase Park Neuro Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chase Park Neuro Centre to the centre of Newcastle upon Tyne?

3.0 mile(s) as the crow flies, distance by road may be significantly further.