Chase Park Neuro Centre

8 Millfield Road, Whickham, Newcastle upon Tyne NE16 4QA
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9.0 45 Reviews
  • Chase Park Neuro Centre, Newcastle upon Tyne
Chase Park, is a CQC registered care home located in a beautiful and tranquil setting in Whickham, Gateshead, minutes away from Whickham’s shopping centre.

The care home provides specialist nursing care, therapy input and rehabilitation for individuals aged 16 and over who have nursing needs or have an acquired brain injury, neurological condition, learning disability or complex physical disability.

Uniquely the specialist centre has an NHS trained therapy team including physiotherapists and occupational therapists on-site. There is also a hydrotherapy pool and gym making this a high standard rehabilitation centre.

Chase Park offers both long- and short-term nursing placements, as well as respite care. The building has wide corridors, elevators and the majority of rooms have en-suite wet rooms as well as tracking hoists allowing a range of conditions to be cared for.

Service users also have access to a comprehensive rehabilitation programme, high-quality nursing support, as well as holistic therapy and treatments in the health club, designed to be accessible to people of all ages and abilities.

The care provider ensures people are supported to maintain and develop daily living skills and social interests. A wide ranging activities programme has been developed and the centre has beautiful gardens and access to local parks. The centre is also within walking and driving distance of shops.

Neurological care and rehabilitation is a major focus and the specialist nurses are supported by NHS trained occupational therapists, physiotherapists and speech and language therapists. Consultant neurological review and neuro-psychological input is also available in specific cases.

A wide spectrum of younger and older adults can be cared for with a range of nursing needs and neurological conditions in a beautiful and tranquil setting in the North East.

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Care Provided by Chase Park Neuro Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Renal Health Ltd
  • Person in charge
  • Jude Goode (Registered Manager)
  • Admission Criteria
    • NHS / Local Authority / Private
    • Ages from 18 to 108
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Chase Park Neuro Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,750
    • Self-Funded Residential Dementia Care £1,250 – £2,100
    • Self-Funded Nursing Care £1,400 – £2,250
    • Self-Funded Nursing Dementia Care £1,500 – £2,500
    • RESPITE Self-Funded Residential Care £1,249 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £2,250
    • RESPITE Self-Funded Nursing Care £1,250 – £2,250
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £2,500

  • Complex nursing care. Specialist Neurological nursing.
    Neuro-rehabilitation service with hydrotherapy, physiotherapist, occupational therapy & Neuro-psychologist available.
  • (these prices are only a guideline, please contact Chase Park Neuro Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chase Park operates open visiting apart from meal times. This is to enable the residents to eat their meals uninterrupted.


  • Parking

  • Chase Park has onsite parking.


Chase Park Neuro Centre Reviews (45)

Total of 45, showing 41-45
9.0

Chase Park Neuro Centre has a Review Score of 9.0 (8.973) out of 10, based on 6 reviews in the last 2 years. Over all time Chase Park Neuro Centre has 45 reviews.

Overall Experience

  • 30
  • 13
  • 0
  • 1
  • 1

Date Published

45
4
4
6
39

Review from Janey T (Niece of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming helpful staff that go above and beyond their duties. Can’t thank the staff enough for all the care and attention and the support that they give to my auntie and her visitors. Nothing is ever a trouble or problem for them. The facilities themselves are stunning and very well maintained. A bonus
is the lovely friendly cafe onsite too which is full of lovely treats. Highly recommended.

Reply from Colin Inglis, Operations Director at Chase Park Neuro Centre

Thank you for taking the time to write this review and we are pleased that you have found the care provided and environment of a high standard. I will certainly pass on your feedback and comments to the staff team, which will be appreciated by all.


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Review from Hayley S (Daughter of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad spent a lot of time in Chase Park whilst we were waiting for adaptions to be done to our house but moved in permanently in October 2018 due to care packages breaking down. Due to hypoxic brain injury, my dad lost his speech, needed to be hoisted, was also peg fed and all care needed. We had a
few issues before October 2018 but we then started to notice a huge difference in the staff and the way Chase Park was being managed, it seemed to turn itself around overnight. As a family, we felt like we could communicate with the staff more and they always let us know what was going on with my dad, unfortunately, my dad passed away in hospital December 2018 but I would highly recommend Chase Park to friends and family.

Reply from Colin Inglis, Operations Director at Chase Park Neuro Centre

Thank you for taking the time to write this review and it is pleasing to note that you have seen improvements within the service at Chase Park over recent months. Although there is still work to do, we believe that we are on the right track to continue to develop and enhance Chase Park further.
I know that the staff team were very saddened by the passing of your dad and I will ensure that I will pass on your positive feedback to the staff.


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Review from Shauna (Niece of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have found during my uncle's stay at The Chase that:-
- care varies greatly depending upon the members of staff deployed on any particular day.
- staff to residents ratio is too low, especially at weekends.
- the building is in need of much updating and deep cleaning.
- meals are not of a very
high nutritional standard.
- communication with relatives (who have LPA) is very poor, i.e. we were not informed of the last manager's departure or the appointment of a new one.
- we are not informed immediately if there is a problem/concern about my uncle.
- the turn over of care staff means we often do not see the same person twice in a month.
- the reliance on agency staff, both carers and nurses, means that information regarding not only the resident but also the establishment itself is not always readily available.

Reply from Colin Inglis, Operations Director at Chase Park Neuro Centre

Dear Shauna
When I was first made aware of the concerns about the care of your uncle, I contacted you and we managed to have a positive meeting last week, to review the current concerns and work towards making the required improvements. It is always difficult when two different care providers are involved, but I believe that we will be in a better position to combine resources and be able to move forward and provide more continuity of care. We have reduced the use of agency staff over recent weeks and we will continue to recruit suitable nursing and support staff to improve the continuity of care. Please do not hesitate to contact me should you require any additional information.
Regards
Colin.


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Review from Louise (Sister of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care! Staff were friendly, professional, supportive and caring. All support was based around the needs and wants of my sister, she was treated with dignity and respect at all times, and during end of life care they were extremely respectful and accommodating to our whole family. Nothing was
too much trouble for the staff team, they were happy to help with any requests and even allowed a second bed in the room so we were able to stay with my sister. They made the transition from independent living to residential care a lot easier.

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Review from Derek H (Friend of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Dear Sir/Madam,
A friend of mine was admitted to Chase Park following amputation and a CVA.


I found after a couple of visits that:
No approach from staff to inform me of the wellbeing of the person I was visiting.
The premises seemed in a state of disrepair with paint peeling, gutters filled with

weeds, cigarette ends strewn over the garden, staff v residents smoking 5:1. Staff slovenly and uninterested, a certain ‘postal code’ care regime! I hope I am mistaken.
I found that no key carer/nurse had been allocated to the resident I was visiting and that he was unaware of any.
He had reported perceived maltreatment on 3 occasions over 3 weeks without any feedback.
This is not a good reflection of your establishment and I will forward my concerns to the CQC.
Yours

Reply from Rebecca Travis, Registered Manager at Chase Park Neuro Centre

1. At Chase Park a period of initial assessment of 6 weeks is our standard practice. A named professional is allocated after this period once therapeutic relationships can be established.
2. Under the new Government GDPR Guidelines the sharing of information to a friend would be a Breach of Confidentiality
3. Concerns which are raised by a service user are investigated at the time of the concern being raised and records of investigations and outcome are stored securely on site.
4. Gutters are due to be cleared in July 2018.


Thank you for your feedback regarding the smoking and cigarette ends on the site - as an organisation we are aware of this and have been addressing this on a daily basis with regular walk arounds and clean ups. However due to the nature of the service users we support this will be an ongoing problem due to their Neurological conditions and their levels of cognition.


Kind Regards


Registered Home Manager


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Current Review Score: 9.0 (8.973)

Overview of Review Score

The Review Score of 9.0 (8.973) out of 10 for Chase Park Neuro Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Chase Park Neuro Centre is calculated as follows: ( (55 Excellents x 5) + (8 Goods x 4) ) ÷ 63 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Chase Park Neuro Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Niraj

Niraj Brahmabhatt

Job Title: Company Director

Niraj qualified in 2006 and subsequently worked in the NHS and at the national hospital for Neurology, Queen square. Niraj was then involved in conducting clinical trials for Multiple Sclerosis and worked in Neurorehabilitation centres both within the NHS and independent sector. Niraj is the Director and responsible individual of Renal Health Ltd which owns and runs Chase park Neuro centre. Chase park neuro centre in Whickham, Gateshead is a 60 bed specialist nursing and rehabilitation centre set in beautiful surroundings and has its own therapy team, gym, hydropool and neuro-psychological input.