Our fees vary based on a detailed, person centred assessment of needs.
Staff are available 24/7, where possible please contact the home first so staff can expect you. There is a door bell that is in the entrance.
On site parking available
Abbeyvale Care Centre has a Review Score of 9.8 (9.780) out of 10, based on 9 reviews in the last 2 years. Over all time Abbeyvale Care Centre has 16 reviews.
Review from K P (Son of Resident) published on 17 February 2025
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Overall Experience
5.0 out of 5
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre
Thank you so much for taking the time to share this feedback and for your positive words. It is a pleasure and joy to be supporting your relative. My team works hard to create a warm and supportive environment so your recognition of that means a great deal to us. I will share your kind words with the entire team. Please do not hesitate to reach out if there is anything more we can do.
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Review from M S (Daughter of Resident) published on 20 January 2025
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5.0 out of 5
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre at Abbeyvale Care Centre
Thank you for taking the time to leave us a review and for your kind comments which will be shared with the team. We are pleased to hear your positive feedback regarding our colleagues and the care your loved one receives.
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Review from L T (Daughter of Resident) published on 14 January 2025
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Overall Experience
5.0 out of 5
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre
Thank you for your review - we are delighted with your feedback.
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Review from Julie M (Daughter of Resident) published on 5 July 2024
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5.0 out of 5
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre
Thank you for taking the time to leave us a review and for your kind comments which will be shared with the team. I'm sorry for the loss of your mother.
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Review from Joan C (Sister of Resident) published on 21 June 2024
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Overall Experience
5.0 out of 5
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre
Many thanks for taking the time to share a review and thank you for your kind comments. I will ensure the review is shared with the team.
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Review from Julie W (Daughter of Resident) published on 13 June 2024
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5.0 out of 5
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre
Thank you for taking the time to share such a lovely review of our home. I will ensure your feedback is shared with the team.
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Review from Eunice C (Niece of Resident) published on 10 June 2024
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Overall Experience
4.0 out of 5
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre
Thank you for your kind review. I noted your feedback regarding entry and exit of the building and I am pleased to tell you that we are aware of this and we are currently working on solutions to improve your experience. If you have any further feedback for us, please don't hesitate to pass this onto the manager for our review and action.
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Review from F K (Son of Resident) published on 1 May 2024
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Overall Experience
5.0 out of 5
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre
Thank you so much for your review and such kind words. I will pass your feedback on to the team, and we look forward to seeing you when you next visit!
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Review from Lesley K (Daughter-in-law of Resident) published on 1 May 2024
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Overall Experience
5.0 out of 5
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre
Thank you so much for taking the time to post this review. We are dedicated to delivering quality care and support to everyone so your words mean the world to us. Thank you again for the feedback, it's a pleasure to be supporting your wonderful mother-in-law.
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Review from Joanna G (Sister of Resident) published on 1 March 2023
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Overall Experience
5.0 out of 5
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre
Thank you for your kind feedback Joanna. This is much appreciated.
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Review from Harland W (Son of Resident) published on 13 May 2021
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5.0 out of 5
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Review from Pauline H (Niece of Resident) published on 30 April 2020
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4.0 out of 5
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Review from David G (Son of Resident) published on 25 October 2017
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5.0 out of 5
I have no complaints about the care the residents receive. Kepp up all the good work, you are all doing a great job.
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Review from Jill D (Daughter of Resident) published on 31 August 2017
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5.0 out of 5
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Review from Ashleigh B (Daughter of Resident) published on 7 February 2017
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5.0 out of 5
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Review from Sandra B (Daughter of Resident) published on 23 November 2016
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5.0 out of 5
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The Review Score of 9.8 (9.780) out of 10 for Abbeyvale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.880 for Abbeyvale Care Centre is calculated as follows: ( (97 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.88
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Abbeyvale Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Dec 2019
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Job Title: Registered Manager
Joined: 2023
I love the job that I do and get a great deal of satisfaction in helping others, what is important to me is that people are supported and encouraged to lead full and happy lives. I will always be the Manager that continues to fully support this. I have a fantastic group of people who fully support our service to ensure our individuals reach their potential and are supported to achieve their aspirations. Having progressed many years ago from Support worker to Deputy Manager and then to Registered Manager, it is important to me that I continue to invest in my staff team to encourage their development to progress within their roles
Job Title: Head of Referrals
Andrea started her career in the charity sector in 2002 as a support worker in short term residential provision for individuals with mental health issues. She progressed in a variety of roles before setting up several newly commissioned services, working with homelessness, substance misuse and dual diagnosis in Yorkshire and Humber.
2015 saw Andrea working across the North of England and Midlands managing a range of substance misuse contracts and treatment provision, before spending 4 years as an Operational Manager overseeing Supported Living and Crisis provision for Learning Disability and Mental Health.
Working for National Care Group has provided an opportunity to focus on an individual’s journey, across a range of services and locations.
Andrea is committed to the aims and ethos of National Care Group and improving access to services; working alongside providers to enhance the experience for referrers and ensure individuals are provided with high-quality support which is both holistic and bespoke.
Job Title: Team Leaders
Our Team Leaders support the Registered Manager with all aspects of leading Abbeyvale. They're very passionate and set high standards of care for their team.
Job Title: Chef
Our Chef (Laura), Cook (Sharon) and Kitchen Assistants are passionate about making healthy nutritious food which looks appealing along with being tasty. We cater for varied diets and needs ensuring everyone has the choice of their meals, snacks and refreshments.
Everyone in our kitchen is suitably qualified.
Our kitchen is rated 5 out of 5 by Environmental Health.
Laura believes that everyone should be able to enjoy mealtimes whatever their circumstances working in collaboration with the rest of her team and food suppliers she provides a variety of safe delicious and nutritious meals to meet any dietary needs and get the resident's taste buds going!
Laura is qualified in international dysphagia diet standardised initiative (IDDSI) preparation - designing plate presentation, and food that is visually appealing to enhance dignity and respect. Laura values the importance of a person-centred approach to dining by creating inclusive dining experiences and promoting independence
At Abbeyvale we recognise the importance of providing safe and nutritious meals, particularly for those with swallowing difficulties understanding the needs of people with dysphasia Laura displays her talents by providing and creating a range of textured modified meals that are not only delicious but safe at the same time as providing nutrition to enhance health and well-being for the residents.
We aim to shop locally so our ingredients are fresh and we support the local economy.
Job Title: Regional Operations Manager
Joined: 2021
As Regional Operations Manager for the Northeast Caron is responsible for the operational management of a range of supported living services and Abbeyvale Care Centre. Caron started her career in the voluntary sector in 1993 as a catering manager working with individuals with mental health issues. In 2001 she became a manager of a Dual Diagnosis and Addictions Service in South Tyneside before progressing onto the role of Area Manager in 2004 and Regional Manager in 2008 for a regional charity providing a range of treatment interventions for adults and young people with substance misuse issues. Working in partnership and managing contracts with Public Health England and NHS Foundation Trusts and Gamcare she was responsible for the development of Health and Wellbeing and gambling addiction services across the region.
Caron joined National Care Group in 2021 and works in collaboration with the Registered Manager to provide the best possible care and support to the residents and is committed to the values and delivery of the high standards of care provided by Abbeyvale Care Centre.
Job Title: Regional Operations Director
Joined: 2020
As Regional Director I am responsible for the leadership in the North, this includes Essential Care and Support including Abbeyvale Care Centre.
Our services of supported living and residential care provide high-quality care and support to people with learning disabilities, autism, mental health, complex needs, sensory impairments, dementia and elderly people. We pride ourselves on our person-centred approach where we encourage and support each person to be more independent and reach their personally set goals and outcomes.
Our services in the North are spread across Lancashire, Greater Manchester, Yorkshire and County Durham.
