Hartford Court Care Home

Cumbrian Road, Cramlington NE23 1DA
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9.9 105 Reviews
  • Hartford Court Care Home, Cramlington
Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.

A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a garden club which is enjoyed by many residents. Hartford Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

Spending time getting to know the people they support, the professional care team at Hartford Court supports each resident to lead an active and fulfilling life in a way that compliments their personality and preferences. In addition to the range of activities available, residents are also encouraged to take an active role in the Cramlington community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

Each member of the professional care team is on hand to help you or your loved one settle into life at Hartford Court. So if you're on the fence about residential care, contact the team to arrange a visit. You're sure to receive a warm welcome as they show you everything they have to offer.

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Care Provided by Hartford Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fatima Trawally (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Hartford Court Care Home Reviews (105)

Total of 105, showing 1-20
9.9

Hartford Court Care Home has a Review Score of 9.9 (9.892) out of 10, based on 48 reviews in the last 2 years. Over all time Hartford Court Care Home has 105 reviews.

Overall Experience

  • 92
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Date Published

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Review from K B (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been fantastic with my mam. Three members of staff in particular look after my mam very well and always ensure her room and my mam are kept clean. I'm always reassured when they are working. Another member of staff did the same but she hasn't been upstairs recently. Many other carers
support with her care also. We are always made to feel welcome when we are in the home. I can't comment on previous management but more recently the home was very approachable.

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Review from L W (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After nearly 2 years of my mother being at Hartford Court Care Home, I feel she is at home and staff know her really well. We always feel welcome and able to speak with staff about any concerns. Staff also share details of her day and share experiences she has had.

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Review from R V (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management are very helpful and considerate.

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Review from A M (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been part of Hartford Court Care Home family for 8 months now. She is obviously loved and called for by all members of the team, whatever their role. The environment is beautiful, clean and well maintained, providing a real home from home. Care is always taken to support mum's physical and emotional
well being and it is clear that much thought and effort goes into enriching the life of each individual. The activities offered are quite outstanding with something for everyone, and encouragement to join in as much as possible. I also benefit from the friendship and support offered by the wonderful Hartford Court team, I am so thankful for all they do for mum and for me, during this challenging season of life.

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Review from S G (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartford Court Care Home went above and beyond to support my dad so he could see a football match. There were plenty of photos and videos taken, which I was asked beforehand to do by a staff member who took him. My dad came back full of life and was pleased with the win. I couldn't recommend the staff
anymore than I already do.

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Review from L T (Niece of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute 1st class home. Fantastic staff always go the extra mile. Highly recommend Hartford Court Care Home.

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Review from D F (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy at this place.

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Review from J J (Sister of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving for a visit, residents were in the foyer for a Halloween party. Staff were dressed up for the occasion. The atmosphere was amazing and all were joining in. The entertainment was good and my sister thoroughly enjoyed singing and dancing. A great afternoon was held by all.

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Review from M M (Wife of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The daunting experience of a family member going into care has been greatly alleviated by the kindness and consideration shown to all of us.
On visiting the home we are always greeted cheerfully by any member of staff we encounter.
The accommodation is attractive, light and spacious. Seating arrangements
in the lounges are varied and there is seating at the end of corridors. This enables independence and element of choice for more mobile residents within the confines of the strict security arrangements. We feel an enormous relief because of the exemplary care, respect and kindness shown to all the residents.

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Review from Lynne F (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, home from home, so relieved to know my mother loves it here.

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Review from K W (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff very helpful. The home is always clean and mum's room is always kept tidy.
Food excellent. Care excellent.

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Review from P H (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in this care home for four months now and is very happy living here. The staff are second to none and the daily activities are brilliant. She has settled very well and the staff are lovely with her and encourage he to join in, she has made lots of friends and we couldn't be happier
with everything. Highly recommend this care home. Thank you to everyone.

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Review from M G (Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was taken into hospital on Christmas Eve 2023. I have suffered a heart attack, fluid on my lungs, and kidney problems. When I came out it was obvious I couldn't live alone and care for myself. My 2 children wanted the best for me and they found it. My daughter wanted a real home where I would thrive.
I have only been here 2 1/2 weeks but I love it. I have everything I need in my room with some of my own furniture, pictures and books and a lovely view although shops etc are not far. The food is very good and adapted as needed. The carers are wonderful and very loving. Money is not the centre, you are, whatever you need to be happy.

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Review from P S (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed in Hartford Court Care Home for 2 weeks of respite. On leaving he expressed how much he has enjoyed his stay and strongly felt he'd like to become a permanent resident. Dad was treated with dignity and respect. The staff team were attentive, helpful and friendly and provided good person-centred
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As a family, we were reassured that Dad was being cared for in safe kind and caring hands. Thank you to the whole team.

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Review from W B (Respite Resident) assisted by family/friend published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my rest spite at Hartford Court Care Home. Found the staff very helpful, observant, friendly and caring. I would not hesitate to stay at Hartford Court again, a faultless service. I was highly satisfied.

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Review from B D (Relative of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service.

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Review from C D (Cousin of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is always lovely and clean (it doesn't smell like a home) a fresh smelling. The staff are very pleasant and friendly. Nothing is a bother, I'm very pleased I chose this home, Hartford Court as it was luck that I called in. Excellent service and staff very patient with their clients.

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Review from Colin B (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Hartford Court for four months with her care being first class for that time. The staff have, without exception, been professional, caring, friendly and wonderfully understanding during that time. Mum can quickly become depressed and it is lovely to see carers of all ages
doing everything they can to prevent this, normally through conversation or the use of activities taking place within the care home. Thank you!

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Review from T F (Grandson of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and warm reception at Hartford Court Care Home when I visit and my grandad is very well cared for and is happy, not lonely.

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Review from C F (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere on a miserable day! Lots going on for residents and lovely friendships formed and encouraged.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Hartford Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Hartford Court Care Home is calculated as follows: ( (510 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 563 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartford Court Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Frequently Asked Questions about Hartford Court Care Home

What types of Care is Hartford Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hartford Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hartford Court Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Hartford Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartford Court Care Home to the centre of Cramlington?

0.1 mile(s) as the crow flies, distance by road may be significantly further.