Hartford Court Care Home

Cumbrian Road, Cramlington NE23 1DA
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9.9 105 Reviews
  • Hartford Court Care Home, Cramlington
Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.

A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a garden club which is enjoyed by many residents. Hartford Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

Spending time getting to know the people they support, the professional care team at Hartford Court supports each resident to lead an active and fulfilling life in a way that compliments their personality and preferences. In addition to the range of activities available, residents are also encouraged to take an active role in the Cramlington community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

Each member of the professional care team is on hand to help you or your loved one settle into life at Hartford Court. So if you're on the fence about residential care, contact the team to arrange a visit. You're sure to receive a warm welcome as they show you everything they have to offer.

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Care Provided by Hartford Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fatima Trawally (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Hartford Court Care Home Reviews (105)

Total of 105, showing 21-40
9.9

Hartford Court Care Home has a Review Score of 9.9 (9.892) out of 10, based on 48 reviews in the last 2 years. Over all time Hartford Court Care Home has 105 reviews.

Overall Experience

  • 92
  • 13
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Date Published

105
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48
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Review from R B (Granddaughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love seeing my nana happy and healthy - she has settled so well and is much more happy and safe.

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Review from C M (Friend of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting a friend over the past six months and my observations are based over this time.
A care home can only achieve that status from those that work there and I can put my hand on my heart and say care is indeed in abundance.
Not even the best cruise lines have a one-to-one ratio of
passenger to crew member but Hartford Court Care Home voyage of care and support is very evident and of a top cruise line standard!

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Review from Stephen W (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father found the transition to residential care very difficult for the first few weeks. The staff were brilliant, without exception. They have encouraged him to interact with other residents and take part in the activities, which he now does.

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Review from S B (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first visit, when considering care provision, dealt with by very friendly, approachable management staff. At Dad's initial assessment, felt like Dad was treated with dignity and that his personal wishes would be considered as far as possible. Transition of moving from hospital was made easy and
with minimal fuss which was important for my dad as he was suffering from delirium. Have found all staff we have had contact with, in three weeks since Dad arrived, extremely helpful, friendly and accommodating which gives us peace of mind of what has been a difficult time for us. Dad is settling in and I hope he will eventually benefit from joining in some of activities on offer for more stimulation. His choice to refuse at the momement.

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Review from Ann H (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced a couple of care homes with other relatives, I'm absolutely thrilled that I was able to secure a place in Hartford Court for my mum. The staff do a job which requires patience and a pleasant attitude, all of them I've met I feel they have all these qualities. I'd recommend the home
to all my friends and family, knowing they too would be happy.

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Review from Brenda H (Wife of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has her husband in Hartford and as my husband's health was declining I was worried how I would cope. Watching my brother-in-law and how happy he is, how kind the staff are my mind was made up. Best move ever, my husband is happy and well cared for. Lovely home, with a warm family feeling.
Great staff. Thank you!

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Review from Lorraine W (Wife of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Harford Court for over a year now. I feel at ease knowing he is being well cared for. The staff are all excellent. Fabulous home, I am always made to feel welcome when visiting my husband.

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Review from Christine B (Daughter-in-law of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently become a resident at Hartford Court. The staff there have ensured that she has settled in well. She feels safe and well looked after and has been encouraged to join in with the many activities on offer. My mother-in-law is now regularly joining in and chatting to other
residents. She was delighted to have her hair and nails done and loved all the singing activities. Seeing my mother-in-law so happy has brought peace of mind to the family. There is always a very warm welcome from staff when we visit and they go out of their way to meet any request.

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Review from J B (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam stayed in Hartford Court for approx 11 months. During this time she was very happy as was all our family, the staff were really professional, caring and very polite. I would and have recommended this home to anyone looking for a placement. Thank you for all your help.

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Review from G G (Husband of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was here, I found the home excellent, the carers and staff excellent. They deserve the Victoria Cross.

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Review from K Y (Son of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartford Court is kept very clean to a very high standard. The staff are polite, friendly and very helpful. Nothing is a bother.
There are always lots of activities for the residents to join in and their families are always made welcome to join in.
The meals provided are very good and there is always
lots of choice.

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Review from E M (Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from M E (Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are pleasant and helpful.

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Review from R N (Friend of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived at a very welcoming environment. We were greeted by a member of staff. Our friend was taken from the dayroom so we could have privacy. His room was bright and airy. A carol sing-song was taking place later and the residents and friends were looked after and entertained.
The wife of our
friend was upset, the staff went out of their way to look after her.

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Review from M N (Friend of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How great to come into a home that smells like a home. It was only a short visit but the impression will last.

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Review from S C (Friend of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my ex-neighbour who has recently moved into Hartford Court. It's a lovely clean, airy home with a friendly atmosphere. The staff are all absolutely lovely and my friend seems very happy. There are activities for the residents every day and she loves taking part. My mother died in 2020 but when
my sister and I were looking for a care home for her, we visited Hartford Court and both loved it. It is just as nice now and I'd love to live there.

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Review from D J (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hartford Court has been amazing at a very difficult and emotional time. Dad was diagnosed with dementia in January 2017. The family have all been together and cared for Dad up until now. It was a heart-wrenching decision. The staff have been very understanding, supportive, kind and listen to us. They
helped Dad settle in. We know we can go and talk to them at any time. It makes such a difference for Dad to have activities and days out.

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Review from J G (Partner of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece and I visited their uncle, my husband, and were given a warm welcome. Coffee and tea with biscuits were served, well-presented. My husband loves china cups!
The staff were very kind and helpful. One member took our photo which we treasure.
Our dog was welcomed too, it was a memorable visit
and we were very grateful.

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Review from Jackie D (Niece of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a lovely experience to visit. The staff were so friendly and helpful both to visitors and residents. The atmosphere was calm and cheerful. The decorations made me smile.

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Review from A W (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartford Court Care Home have made my mam and family feel very welcome. The staff are always pleasant and happy to help. We have seen an improvement in Mma's behaviour which we feel is due to the care she is being given and the opportunities she has had to join in with activities. She has settled well
and we have peace of mind that her needs are being met.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Hartford Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Hartford Court Care Home is calculated as follows: ( (510 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 563 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartford Court Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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