Review from S B (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience

My mum has been a resident at Hartford Court for a number of years and the care she has been given during this time has always been second to none. I visited a number of care homes before choosing Hartford Court and none of them came close to offering the same level of warmth, cleanliness, comfort and

quality of food.
Staff are incredibly dedicated and make a point of getting to know residents (and their families), learning their likes and dislikes, and going out of their way to make it as homely as possible. Visitors are welcomed and it’s even possible to enjoy lunch at the home - the food is always tasty and alternatives are offered if nothing on the menu takes the residents’ fancy.
The rooms are immaculately maintained and the housekeeping staff always ensure the place is clean, fresh and tidy. Residents can take part in a number of activities and enjoy day trips to a variety of local places.
I wouldn’t hesitate to recommend Hartford Court to friends and family.

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Review from S L (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience

Initially, I had concerns regarding my father settling into the home and his relationship with other residents.
Throughout his time, however, he has settled down well and is very content with his surroundings and the care he receives from the staff.

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Review from A L (Daughter-in-law of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience

The care my mother-in-law receives is very good. The care staff in Grace Unit are second to none, my mother-in-law has been a resident for nine years and as a family, we are satisfied with the care she has received. I am so pleased that we have a new manager who we already know from the last time she

was here. We were very sad when she left but over the moon that she is back. Hartford Court is very comfortable and welcoming.

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Review from L I (Resident) assisted by family/friend published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

I feel comfortable, safe and well cared for.
I have just been here for a short time but feel I have settled in well with kind assistance.

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Review from June H (Daughter-in-law of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience

My mother in law has been a resident for four years and has been treated with respect and dignity.
She has celebrated her birthdays, 100, 101 and in February 102nd.
The staff are of the very best.

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Review from William H (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

My brother is a resident of this home and has had the best of service and care.

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Review from Lewis D (Grandson of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience

All residents are well cared for, lots of activities and it is always good to find out what people have been doing.

Great food and meal plans and always nice and warm.

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Review from Robin D (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

Clean, happy and good care.

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Review from Henry S (Husband of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience

My wife who suffers from Alzheimer's has been going to Hartford Court for about 6 months on daycare. The staff make her very welcome on arrival. They are friendly and considerate. The place is very clean with lots of activities, she really enjoys going and for someone who is very picky with her food

she always eats everything that she is given.

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Review from Colin W (Son-in-law of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience

We were given the recommendation to view Hartford Court. We were very impressed and the care and attention given to residents by staff surprised me. Then I know this was the place for my father in law to come to.

All the family were very happy with the care our father in law received in his short

time at Hartford Court.

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Review from Kathleen S (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience

My mother had lived with me for 29 years. When it became apparent she would need 24-hour care, my family and I decided to place her here. We have been very impressed with the professional approach of all the staff and also the cleanliness of the establishment. My mother appears happy and very well cared

for. I am content and feel my mother is being very well cared for.

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Review from Jill S (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience

Very impressed with friendly staff and service, home very clean. Mam has settled very well.

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Review from Andy S (Friend of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience

My father-in-law is receiving excellent care at Hartford Court. Having lived with my wife and I for the past 12 years we looked at the prospect of him going in to care with some trepidation, however we were more than pleasantly surprised at the high standard of care provided.

His particular needs

are always addressed in good time and result in a practical and positive outcome. Staff are very attentive and engage with him on a 1 to 1 basis and every effort is being made to maintain his dignity and identity at a difficult stage. I would have no hesitation whatsoever in recommending Hartford Court to anyone considering residential care. The quality of service at Hartford Court stands out as an example of good care at a time when much bad press is published in the mass media about the residential care sector.

Many thanks to all hard-working staff in taking exceptional care of my father-in-law at a sensitive stage of his life.

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Review from John W (Friend of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience

When visiting everything is lovely and clean. Everyone seems happy and friendly.
The staff are very helpful and nothing seems to be a bother to them.

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Review from L R (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

My mum is well-looked after.
The staff ensure she has the best care considering her mental condition.
They are excellent at keeping me informed about things which is good as I am a distance away and this is always reassuring to know that she is being looked after so well.
As far as I can tell, my

mum feels safe here and has the best quality of life as possible given her condition.

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Review from J L R (Resident) assisted by family/friend published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience

The home is light, spacious with wide corridors and tastefully decorated.
The carers are hardworking, almost always active and responsive to needs of clients.
Activities are numerous and varied.

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Review from J R (Friend of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

My old friend has been a resident for 9 months. Thanks to the staff, care, friendliness and support he's settled well and happy. Staff always welcoming and on hand when I visit contact me by phone if any problems. I keep regular contact with his family who are happy with care too.

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Review from M A C (Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience

I am very well looked after. Staff are very patient and caring. There are various activities, quizzes, discussions, outings etc. The home has it's own minibus visits to places of interest and a range of indoor entertainment to cater for all tastes.

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Review from Valerie B (Wife of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience

Excellent treatment provided.

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Review from Gillian M (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

I feel very pleased to have got Mam a place in this care home. I visit nearly every day and always found that Mam is well presented and happy. it has a lovely atmosphere - the staff are happy, friendly and nothing is a problem. I'm kept well informed of Mam's medical conditions and the staff act

very quickly when they think doctors and nurses etc are needed. The food looks lovely and regular drinks and eats are offered. Would definitely recommend.

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Hartford Court Care Home

Care Provided by Hartford Court Care Home

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