Hartford Court Care Home

Cumbrian Road, Cramlington NE23 1DA
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Top 20 carehome certificate
9.9 105 Reviews
  • Hartford Court Care Home, Cramlington
Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people.

A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for all residents and their relatives, with many comfortable communal areas, an onsite hair salon and an enhanced wellbeing programme. The large garden offers a space to sit and relax in the sun and provides a garden club which is enjoyed by many residents. Hartford Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

Spending time getting to know the people they support, the professional care team at Hartford Court supports each resident to lead an active and fulfilling life in a way that compliments their personality and preferences. In addition to the range of activities available, residents are also encouraged to take an active role in the Cramlington community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

Each member of the professional care team is on hand to help you or your loved one settle into life at Hartford Court. So if you're on the fence about residential care, contact the team to arrange a visit. You're sure to receive a warm welcome as they show you everything they have to offer.

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Care Provided by Hartford Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fatima Trawally (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Hartford Court Care Home Reviews (105)

Total of 105, showing 101-105
9.9

Hartford Court Care Home has a Review Score of 9.9 (9.892) out of 10, based on 48 reviews in the last 2 years. Over all time Hartford Court Care Home has 105 reviews.

Overall Experience

  • 92
  • 13
  • 0
  • 0
  • 0

Date Published

105
12
18
48
57

Review from Ann M (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into the care home I knew it was the one for my mother - very welcoming and clean. The manager took time out to speak to us and was so helpful. Everyone at the home spoke to us and was so helpful. My mother has to have another operation and if it does not go well I would certainly want her to
have the chance to stay there. I have already recommended this home to my friends who have elderly relatives. When I come home I have no worries for my mother's care or safety.

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Review from G W (Son of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Hartford Court and the care they gave my father and also for the support they gave the family. Dad was more engaged with life during his eight months at Hartford Court than he had been in the previous eight years. Thank you.

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Review from David R (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just moved into Hartford Court, we were a little worried about how he would settle in.
We needn't have worried, dad loves it, he eats everything, the staff are very attentive and I feel happier that he is in a safe and secure place.

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Review from Sharon B (Daughter-in-law of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law visited Hartford Court for a weeks respite care. She was treated with the upmost respect and her care was excellent. All the staff and carers were very friendly and caring towards her. Her room was clean and comfortable and in her words "she had a lovely time". She has lived with us
for 23 years and we are always anxious when we have to leave her in the care of others but I think she is quite looking forward to her next visit. Many, many thanks.

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Review from Lidia K (Daughter of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and kind to my mam I am very happy.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Hartford Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Hartford Court Care Home is calculated as follows: ( (510 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 563 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartford Court Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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