The Downes

Foundry Hill, Hayle TR27 4HW
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8.7 28 Reviews
  • The Downes, Hayle
The Downes Residential Home is a Grade 2 listed historic building situated within seven acres of beautiful grounds comprising of sun terraces, landscaped gardens, woodlands, a kitchen garden and an orchard overlooking the picturesque Hayle Estuary. The Downes is situated in the historic industrial town of Hayle, very close the extensive 3 miles of golden sands, local shops and amenities which can be easily accessed via public transport.

The Downes Care Home is registered with CQC, with a current rating of 'Good' (January 2020), to accommodate 31 residents in 31 bedrooms, many with en-suite facilities, all fully equipped with television points, central heating and a high-tech nurse call system. 13 of these rooms have been newly renovated in the old chapel. The chapel conversion boasts modern and luxurious bedrooms that all include wet rooms whilst also showcasing many of the original features within the existing building.

There are several communal rooms of different sizes offering the scope for residents to enjoy some space on their own or to mix easily with others. The Downes has a small homely lounge, which provides attractive views over the Grade 2 listed garden. In addition to this lounge, there is a large lounge where you can relax, watch a film or television, pursue activities or chat with friends and relatives. On the first floor, there is also have a quiet, relaxing seating area used as a library. The home also has a light and spacious dining area for residents to enjoy their meals, snacks and refreshments. There is a craft and sensory room that is inclusive to all. Throughout the building there are handrails where needed, wheel-chair access and lifts to access different floors.

The Downes offers the highest quality standard of care and accommodation in a welcoming, warm and friendly environment together with the freedom to live with as much independence as suits the individual ability and wishes.

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Care Provided by The Downes

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Down Syndrome
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Malcolm Burkett
  • Person in charge
  • Hannah Jenkin (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for The Downes

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,700
  • (these prices are only a guideline, please contact The Downes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Downes Reviews (28)

Total of 28, showing 21-28
8.7

The Downes has a Review Score of 8.7 (8.687) out of 10, based on 4 reviews in the last 2 years. Over all time The Downes has 28 reviews.

Overall Experience

  • 24
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Review from K K (Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing that comes to mind is that The Downes doesn't suggest it's a care home, it is more like a hotel. All the staff without exception are extremely helpful and they go about their duties in a professional way. Sometimes they are not in my opinion fully appreciated. They are a credit to themselves.
The world would be a better place if there were more people like the staff of The Downes.

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Review from S H (Wife of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to The Downes to give me two weeks respite, as I am his sole carer. He suffers from Vascular Dementia and was very confused when he arrived. The staff were fantastic, he was whisked away and instantly involved in activities, so I was able to slip away. When I went to fetch him today,
he was very reticent about leaving. He has been wonderfully cared for in every way. His nameplate on the door has been personalised with a lovely logo. The staff gave me four pages of photos of him doing all the activities and on outings, so kind and thoughtful.

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Review from M F (Daughter-in-law of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was treated with dignity and compassion by all of the team. They always made time for him and for us, making sure he was comfortable and had everything he needed.
The Downes has a real family feel to it and the dogs added comfort to us all.
I can't thank the staff enough for all that
they did for Dad.
I have already been recommending The Downes to family and friends.

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Review from Barbara J (Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed every minute here with so many friends around me, they have been so kind to me. I will never forget it or the people. I would recommend the home to anyone. Thank you all so much.

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Review from R M (Respite Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred here from hospital to continue my health. I have found the staff and amenities very good to be with. Sad to leave everyone.

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Review from Elizabeth F (Daughter of Resident) published on 6 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so delighted to have found this home for my mother. It offers far more than any other home I have visited and I visit a number of homes in my professional capacity. The staff are so kind and friendly, my mother has a beautiful room with a spectacuar view over the Hayle estuary. She has lovely
gardens to walk in when ever she wants. She really enjoys the activities and the many trips out.
My mother really appreciates the choice of food if there is something on the menu that she does not like care is taken to provide an alternative which she would prefer.
There is far more freedom than in other homes with no fixed bedtimes or time to get up. There are also very flexible visiting times and people can bring their dogs to see their relatives. I think the thing which my mother enjoys most are the 2 resident black labrador dogs. I would have no hesitation in recommending this home.

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Review from Audrey K (Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More water to be given at meals instead of squash. Far too sweet. Water taps to be shown how they work in the bathroom to go with the room for visually impaired.

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Review from Steve H (Son of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely building set in beautiful grounds overlooking the Hayle Estuary. Dads room was brand new - simple, but spacious with a large en-suite wet room. The whole place was spotlessly clean - every time I visited someone was cleaning something! The staff were excellent. I was particularly impressed
with the dedicated activities staff. From the first assessment with the managers until the day Dad had to leave, every member of staff we met was friendly, kind and supportive. As Dads dementia deteriorated and his needs changed, the managers were open and honest with us so that we could plan ahead. Communication with the family throughout Dads stay was excellent. I would recommend this home without hesitation.

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Current Review Score: 8.7 (8.687)

Overview of Review Score

The Review Score of 8.7 (8.687) out of 10 for The Downes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for The Downes is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.02 Points relating to the number of positive Reviews for The Downes is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 4 Positive Reviews ÷ 6.2 = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Hannah Jenkin

Job Title: Home Manager

Joined: 2018

Hannah is the Home Manager of The Downes having joined the team as our Care support manager in July 2018, she has experience working in both nursing and residential homes across Cornwall.


Hannah is currently our in-house trainer and medication and care plan Auditor and oversees the daily running of the staff and residents.


She has a B.Ed. Hons Degree, NVQ 2 & 3 Health and Social Care and Assessors Care Certificate.


While at The Downes Hannah has completed her level 5 in Leadership and Management